Livingston Designer Outlet community outreach.

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Last modified on 15/08/2018

Livingston Designer Outlet is based in West Lothian, Scotland.


A list of jobs at Livingston Designer Outlet:

Karen Stewart, Centre Manager. Karen is responsible for the day to day running of the Outlet, including a focus on customer experience and recruitment of new brands, management of current retailers and delivering sales and footfall.

Kylie Wilson, Marketing Manager. Kylie is responsible for facilitating and implementing the marketing plan for the Outlet, ensuring a strategic approach to the promotion of the Outlet via media and customer materials.

Karen Gray, Customer Services Manager. Karen provides a professional, efficient and pro-active customer services function to ensure that excellent standards of service are delivered and maintained within the Outlet

Jim Bradley, Facilities Manager. Jim manages and enhances the internal and external customer shopping experience within the Outlet managing aspects from security and cleaning to new and existing stores refits.

Morag Eadie, Centre Administrator. Morag is responsible for ensuring the smooth running of the Outlet’s management suite, behind the scenes of a busy shopping destination. This includes finance, administrative support and even fire marshalling.


Karen Stewart, Centre Manager at Livingston Designer Outlet believes people are the most rewarding part of her job. From her colleagues who she watches thrive in a busy retail environment to the Outlet’s 6 million plus shoppers that her team of retailers help every year. 

“I think there is something to learn from every person who you come into contact within the retail industry and everyone offers something rewarding in their own way. From your colleague who is going through a new training course as part of their role and can teach you new skills or watch them thrive in learning, to the customer looking for a specific item that you can help resolve, there’s plenty to be achieved.”


Community outreach – James Young High School pilot project

Livingston Designer Outlet launched a three-year programme with local secondary school James Young High in 2016. The purpose of the programme is to offer students living in the local area a real-life insight into the retail industry whilst teaching them valuable skills and knowledge in business.

With two years now almost completed, more than 100 students have had hands-on experience working with Outlet, learning skills such as CV presentations, interview skills, mock interviews, group interviews and personality questionnaires. As part of year three, the Outlet is looking to expand the student’s current skill set by offering job shadowing opportunities with employees experienced in visual merchandising, marketing, digital-IT, management and customer services. 

Karen Stewart, Centre Manager at Livingston Designer Outlet said: “The biggest barrier for people entering the retail sector is a misconception of how big the opportunities are. Young people consider retail to be a part-time job or part of a progression to the next stage of their career but what we are trying to instil amongst young people in our local area is that there is so much more to gain for a career in the retail sector – one that has huge potential – from how to manage a team to a business, to financial training and incentives and management of stock.

“Every day is different in retail but the most rewarding part of my job has to be working with the brands to maximise their potential. I like understanding what inspires our brands and customers, looking at the insights behind customer behaviour and how we can match this by thinking differently, innovating and recreating whilst keeping true to Livingston’s original values and vision.

“My advice to people looking to make a start in the retail industry would be to get out there and try it. The great thing about retail is you can start at entry level and progress up. A lot of industries can be quite stagnant for new employees but retail isn’t like that, and there are some fantastic opportunities for those prepared to put in the effort.”


First posted Wednesday 11 October 2017



Tags: Sustainability & Community Engagement