Accessible Places

We're determined to ensure that every retail place is accessible to absolutely everyone. We are aiming to raise awareness throughout the UK of what our community can do, is doing and has achieved in this space.

Check out what's happening on Twitter


toolkitbutton ukstatisticsbutton surveybutton



  Success stories.

  Autism Friendly - intu

  intu have been working hard over the past two years to make their centres autism-friendly.
  This has involved a number of initiatives to make shopping easier and more fun for people with autism.
Read more


  Blind Personal Shopping - intu

  intu want to make their customers smile and for them to leave their centres happier than when they walked in.
  But people with sight loss are not always able to go shopping by themselves, meaning that they can miss out on the fun part.
Read more


  Changing Places - St Stephen's Centre, Hull

  St Stephen’s is the only shopping centre in the city with ‘Changing Places’ toilets.
  These are specialist facilities for severely disabled people and extra room for up to two carers. Read more


  My Guide - St Stephen's Centre, Hull

  St Stephen’s shopping centre became one of the first shopping centres in the region to train its customer service and security teams to assist blind or partially sighted shoppers.
Read more


  Cities Unlocked - The Oracle, Hammerson

  Reading City Council, Microsoft, Guide Dogs for the Blind and The Oracle shopping centre collaborated on a creative wayfinding initiative enabling blind or partially sighted people to confidently navigate Reading town centre and a shopping centre environment. Read more




Mental Health Awareness Roundtable.

This event took place on Thursday 23 November

Improving wellbeing in the workplace by changing attitudes towards mental health problems. Initiated by the Revo Educational Trust, Time to Change, LionHeart and Laing O'Rourke encouraged open dialogue in the office and revealed why addressing mental health is pivotal for business.

More information here




Ministerial Roundtable.

This event took place on Monday 27 November

Alongside Disability Champion Helen Drury, we convened a roundtable with the Minister of State for Disabled People and key players in retail and retail property to discuss how to improve accessibility in retail and reflect on progress to date. The roundtable offered the opportunity to discuss what more we can all do together to improve accessibility in retail places.



Charity Seminar Sessions.

This event took place on Wednesday 29 November

Shopping and accessing entertainment come high on disabled people’s list of challenging experiences and we want to support our members in this endeavour. Attendees heard from five major charities, Purple, Guide Dogs, Crohn's & ColitisBITC and The National Austistic Society on how to help make visitor experiences less challenging for disabled people.

More information here