Our 2019 Shortlist

Recognising and celebrating the very best customer service delivery within the retail property and placemaking community, our fantastic 2019 ACE Awards shortlist can be found below.




Mill Gate Shopping Centre, Bury











Owner: Infrared

Managing Agent: Munroe K Asset Management

Soft Service Provider: Anchor Group Services


Newlands Shopping Centre, Kettering










Owner: Ellandi

Managing Agent: Workman

Soft Service Providers: 3 Lions Security & Peartree Cleaning Services


Serpentine Green Shopping Centre, Peterborough











Owner: British Land

Soft Service Provider: MITIE



Brent Cross Shopping Centre










Owners: Hammerson & Aberdeen Standard Investments

Managing Agent: Hammerson

Soft Service Providers: ABM & VSG


centre:mk, Milton Keynes











Owners: Australian Super & Hermes Investment Management

Managing Agent: CBRE

Soft Service Provider: OCS Group


Silverburn, Glasgow










Owner: Hammerson

Soft Service Providers: ABM & VSG


Outlet Mall/Factory Outlet

Gunwharf Quays Waterfront Outlet Shopping, Portsmouth












Owner: Landsec

Soft Service Provider: Interserve Facilities Management


Sterling Mills Outlet Shopping Village, Tillicoultry









Owner: Global Mutual

Managing Agent: Savills

Soft Service Provider: Palmaris



St Stephens Shopping Centre, Hull











Owner: British Land

Soft Service Provider: ABM


The Mall, Blackburn












Owner: Capital & Regional

Soft Service Provider: Cordent


Touchwood, Solihull










Owner: Lendlease

Managing Agent: Workman

Soft Service Provider: Apleona


Retail and Leisure Place

Fort Kinnaird, Edinburgh










Owner: British Land

Soft Service Providers: ABM & Croma Vigilant


Handforth Dean Retail Park, Cheshire











Owner: Tesco Stores Ltd/Marks & Spencer plc (Joint Venture)

Managing Agent: Hartnell Taylor Cook LLP

Soft Service Providers: Symonds UK & Westgrove Group


Vangarde Shopping Park, York











Managing Agent: Workman

Soft Service Provider: Eboracum


ACE Stars

Ankerside Shopping Centre, Tamworth

Lee Hughes


Charter Walk Shopping Centre, Burnley

Zed Hamid


Crystal Peaks Shopping Mall, Sheffield

Ella Freeston

Mark Antcliff


Frenchgate Shopping Centre, Doncaster

Rachel Barass


Freshney Place Shopping Centre, Grimsby

Pat Dean


Market Place Shopping Centre, Bolton

Paul Ogden


Prospect Shopping Centre, Hull

Sam English


St Johns Shopping Centre, Liverpool

Alan McCabe


The Furlong Shopping Centre, Ringwood

Lara Faramus


Westwood Cross Shopping Centre, Broadstairs

Yvonne Jones


Vangarde Shopping Park, York        

Carl Bailey

Stevie Nickson

Alex Pollard

Dave Price