Our 2020 Shortlist

Recognising and celebrating the very best customer service delivery within the retail property and placemaking community, our fantastic 2020 ACE Awards shortlist can be found below.



Exchange Shopping Centre, Ilford










Owner: Capital & Regional

Managing Agent: Capital & Regional

Soft Service Providers: Cordant Services and NG Bailey 



Old Market Shopping Centre, Hereford










Owner: British Land 

Managing Agent: British Land

Soft Service Provider: Incentive Facilities Management 



St Johns Shopping Centre, Liverpool











Owner: InfraRed Capital Partners 

Managing Agent: Munroe K

Soft Service Providers: Westgrove Group



St John's Shopping Centre, Perth










Owner: USS 

Managing Agent: Workman LLP 

Soft Service Providers: Allander Security & Cleaning and Emtec FM




Bluewater, Kent











Owner: Landsec

Managing Agent: Landsec

Soft Service Provider: Incentive Facilities Management


Cabot Circus, Bristol










Owner: Hammerson

Managing Agent: Hammerson

Soft Service Providers: ABM and VSG



Gunwharf Quays, Portsmouth











Owner: Landsec

Managing Agent: Landsec

Soft Service Provider: Incentive Facilities Management




Eden Shoppping Centre, Buckinghamshire 










Owner: Eden Commercial 

Managing Agent: Savills

Soft Service Provider: ABM



Festival Place Shopping Centre, Basingstoke










Owner: AEW

Managing Agent: CBRE

Soft Service Provider: Interserve



Market Place, Bolton











Owner: Inception Holdings SARL

Managing Agent: Moorgarth Properties

Soft Service Provider: The Westgrove Group



Retail Place 

Handforth Dean Retail Park, Wilmslow











Owner: Tesco Stores and Marks & Spencer 

Managing agent: Hartnell Taylor Cook LLP

Soft Service Providers: Wanzl and The Westgrove Group



The Orchard Centre, Didcot 












Owner: Hammerson

Managing agent: Workman LLP

Soft Service Providers: Corporate Facilities Services and Elite Security



Vangarde Shopping Park, York










Owner: Associated British Foods Pension Trustees Limited

Managing agent: Workman LLP

Soft Service Provider: Eboracum



ACE Stars

Alhambra Shopping Centre, Barnsley

Vicky Brook

Charlotte Stafford


Crystal Peaks Shopping Mall, Sheffield

Nicki Hazlehurst


Highcross Leicester, Leicester

Karl Quested-Johns

Kelly Staniland


Kingfisher Centre, Redditch  

Paul Clarke

Carly Ladon

Leander Shellum


Middleton Grange, Hartlepool

Steve Dawking


Newlands Shopping Centre, Kettering

Julie Hines

Helen Kennewell


St George's Shopping Centre, Preston 

Steve Thompson

Jessica Vickers

John Winder


St Johns Shopping Centre, Liverpool

Alan McCabe 


St Stephen's Shopping Centre, Hull 

Jane Drera


Swan Centre, Eastleigh

Dawn Smith


The Furlong, Ringwood

Lara Faramus


The Galleries Shopping Centre, Washington 

Dave Marr


The Mall Maidstone

Jo Lucas


The Springs, Buxton 

Colin Beswick


Vangarde Shopping Park, York 

Carl Bailey

Stevie Nickson

Darren Stamp