THE REVO’S

Recognise and reward the best of the best in the built environment including examples of development, investment, asset management, operation, customer experience, and destination marketing in the sector.

From kiosks to superstores, leasing is at the heart of delivering asset management initiatives and refreshing retail and leisure destinations. This award will recognise the best in retail leasing initiatives. Successful leasing initiatives should enhance the overall customer experience by creating engaging, vibrant, and accessible retail environments that align with the target audience.  

The winning entrant should be able to demonstrate strong performance be that financial and/or in engagements e.g. footfall and dwell. Entrants should also consider demonstrating innovative approaches to retail leasing, such as unique leasing terms or creative leasing structures. 

WHAT ARE THE JUDGES LOOKING FOR?

  • Customer Experience: The successful leasing initiative should create a positive impact on the overall customer experience. The initiative should create an engaging, vibrant, and accessible retail environment that aligns with the target audience. 
  • Performance: The winning entrant should be able to demonstrate strong performance, be it financial or in engagements such as footfall and dwell time. The initiative should have a positive impact on the business and should deliver measurable results. 
  • Innovative Approach: Entrants should demonstrate innovative approaches to retail leasing, such as unique leasing terms or creative leasing structures. The initiative should stand out from the crowd and should be different from the usual leasing approaches. 
  • Sustainability: The initiative should have a long-term impact on the business and the community. Entrants should consider demonstrating how the initiative is sustainable and how it contributes to the overall well-being of the community. 
  • Collaboration: Successful leasing initiatives require collaboration between different stakeholders. Entrants should demonstrate how they worked with different stakeholders such as landlords, tenants, and local authorities to deliver the initiative. 

The leisure sector thrives on innovation and new concepts. This is particularly pertinent with a more relaxed planning framework and landlords keen to give consumers a broader experience. This award recognises the best in leisure leasing initiatives. Successful leasing initiatives should enhance the overall customer experience by creating engaging, vibrant, and accessible leisure environments that align with the target audience.  

The winning entrant should be able to demonstrate strong performance be that financial and/or in engagements e.g. footfall and dwell. Entrants should also consider demonstrating innovative approaches to leisure leasing, such as unique leasing terms or creative leasing structures. 

WHAT ARE THE JUDGES LOOKING FOR?

  • Customer experience: The winning entrant should create a positive impact on the overall customer experience by creating engaging, vibrant, and accessible leisure environments that align with the target audience. Judges will look for evidence of customer satisfaction, repeat visits, and positive reviews. 
  • Performance: Successful leasing initiatives should demonstrate strong performance, be it financial or in terms of customer engagement, such as footfall and dwell time. Judges will look for evidence of a successful leasing strategy that has led to increased revenue and/or engagement. 
  • Innovative approach: Entrants should demonstrate innovative approaches to leisure leasing, such as unique leasing terms or creative leasing structures. Judges will look for evidence of a new, unusual, or particularly effective approach to leasing that has set the entrant apart from competitors. 
  • Sustainability: The winning entrant should have a long-term impact on the business and community, ensuring the leisure environment is sustainable and has positive social, economic, and environmental impacts. 
  • Collaboration: Judges will look for evidence of successful collaboration between different stakeholders, such as landlords, tenants, and the local community. The winning entrant should have demonstrated a willingness to work collaboratively to achieve a shared vision and a positive impact on the community. 

Placemaking is the art of creating or improving places to strengthen the connection between people and these places. A successful placemaking initiative can improve public space, create beauty and delight, engender community impact, pride and engagement and can have a positive impact on the environment amongst other things.   

We will be looking for entries that demonstrate substantial impact alongside specific goals and objectives, demonstrate creativity and innovation to enhance the overall retail destination, align with the community or target audience and entries that have a positive impact on the environment, social equity, and economic sustainability of the retail destination. 

The initiative could be associated with a retail destination such as a shopping centre or within a retail chain or store. N.B. Refurbishments should refer to The Gold Awards 

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WHAT ARE THE JUDGES LOOKING FOR?

  • Impact and Results: The judges will look for evidence of substantial impact and measurable results, including specific goals and objectives. Entries should demonstrate how the placemaking initiative has improved public space, created beauty and delight, and engendered community impact, pride, and engagement. 
  • Creativity and Innovation: Judges will assess the degree to which the placemaking initiative has enhanced the overall retail destination in a creative and innovative way. This may include unique design elements, the use of technology, or other innovative approaches. 
  • Community Alignment: Entries should demonstrate alignment with the community or target audience, including engagement with local stakeholders and consideration of local culture and context. 
  • Environmental Impact: Judges will look for evidence of a positive impact on the environment, including efforts to reduce waste, conserve energy, and promote sustainability. 
  • Social Equity and Economic Sustainability: The judges will assess the degree to which the placemaking initiative has contributed to social equity and economic sustainability of the retail destination, including efforts to support local businesses, create jobs, and improve accessibility for all. 

The three pillars of sustainability behind a successful initiative will be the overarching economic, environmental and social value added to an organisation, community or individual. Successful sustainability initiatives can cover either one or all three of these key pillars.  

We will be looking for entries that can demonstrate considered and positive impacts around matters such as climate change adaption, resilience, carbon reduction, heath + wellbeing, material use, waste management, circular economy, as well as a host of other matters which positively contribute to environmental social governance betterment.  

 The winning entrant should demonstrate the positive influence the initiative has had on the environment, and/or community.  

WHAT ARE THE JUDGES LOOKING FOR?

  • Economic Impact: How has the initiative contributed to the economic sustainability of the organisation, community, or individual? This could include factors such as cost savings, revenue generation, or job creation. 
  • Environmental Impact: How has the initiative positively impacted the environment? This could include factors such as reductions in carbon emissions, improvements in air or water quality, or the use of sustainable materials. 
  • Social Impact: How has the initiative positively impacted the community or individuals involved? This could include factors such as improvements in health and wellbeing, increased access to resources, or the promotion of social equity. 
  • Innovation: How innovative is the initiative in its approach to sustainability? Does it take a unique or creative approach to addressing environmental and social challenges? 
  • Collaboration: To what extent did the initiative involve collaboration with other stakeholders, such as community organizations or government agencies? How did this collaboration contribute to the success of the initiative? 
  • Impact: What evidence is there of the initiative’s impact on the environment, community, or individuals involved? This could include data on energy usage, waste reduction, or community engagement. 
  • Sustainability: To what extent is the initiative sustainable over the long term? Does it have the potential for continued positive impact in the future? 

This award is for anyone under the age of 35 and recognises the positive impact that the individual is making on the property industry right now. They could be an up-and-coming entrepreneur, a successful dealmaker or agent, a digital disrupter, have made a positive sustainable impact in the industry or had a large influence on successful placemaking and regeneration – the award is open to anyone who has achieved something special that stands out and has and is making a positive impact on the industry. 

WHAT ARE THE JUDGES LOOKING FOR? 

  • Innovation and creativity: Does the individual bring fresh and innovative ideas to the property industry? Are they able to think outside the box and come up with unique solutions to challenges in the industry? 
  • Impact on the industry: Has the individual made a significant impact on the property industry through their work? Have they contributed to the growth and success of the industry in a meaningful way? 
  • Sustainability: Has the individual demonstrated a commitment to sustainability in their work? Have they implemented sustainable practices or initiatives that have had a positive impact on the environment? 
  • Collaboration: Has the individual worked collaboratively with others in the industry to achieve common goals? Have they been able to build strong partnerships and relationships with others in the industry? 
  • Customer experience: Has the individual focused on creating a positive customer experience in their work? Have they implemented initiatives or strategies that have improved customer satisfaction and loyalty? 
  • Performance: Has the individual achieved exceptional results in their work? Have they exceeded expectations and achieved outstanding success in their field? 
  • Placemaking and regeneration: Has the individual played a role in successful placemaking or regeneration initiatives? Have they contributed to the revitalization of communities and the creation of vibrant, thriving spaces? 

This Award celebrates the Centre Team or Owner who has embraced new technology in the previous 12 months.  This includes the introduction of technology solutions to drive operational performance, create value-add data, support ESG initiatives and / or enhance the customer experience of the destination.  Examples should be provided which showcase the technology implemented, how this has improved the location, together with any stakeholder feedback to support the entry. 

WHAT ARE THE JUDGES LOOKING FOR?

  • Innovation: How innovative is the technology solution implemented in the past 12 months? 
  • Operational Performance: How has the technology solution improved operational performance at the destination? 
  • Value-Add Data: Has the technology solution been successful in creating value-add data for the center team or owner? 
  • ESG Initiatives: Has the technology solution supported the centre team or owner’s ESG initiatives? 
  • Customer Experience: How has the technology solution enhanced the customer experience at the destination? 
  • Stakeholder Feedback: What was the feedback from stakeholders regarding the technology solution? 
  • Environmental Impact: Has the technology solution had an impact on the environment? 
  • Economic Sustainability: How has the technology solution impacted the economic sustainability of the destination? 
  • Community Alignment: How does the technology solution align with the needs and desires of the community? 
  • Examples: Provide examples that showcase the technology implemented and how it has improved the location. 

This award recognises a Local Authority initiative that has had a major impact on the town centre experience for its residents and users. 

Entries will need to demonstrate that the initiative will have short-, medium-, and long-term benefits for visitors, traders, and the local community or has acted as a major catalyst for further investment. 

WHAT ARE THE JUDGES LOOKING FOR?

  • Economic Impact: How has the initiative contributed to the economic sustainability of the local authority and town centre businesses. This could include factors such as capital receipts, net income generation, non-domestic rates growth and increased visitor spend.  
  • Environmental Impact: How has the initiative positively impacted the environment? This could include factors such as reductions in carbon emissions, improvements in air or water quality, or the use of sustainable materials.  
  • Social Impact: How has the initiative positively impacted the community? This could include factors such as improvements in health and wellbeing, increased access to resources, or the promotion of social equity.  
  • Governance: what governance arrangements were put in place to generate confidence in the success of the initiative. 
  • Innovation: How innovative is the initiative in its approach to sustainability? Does it take a unique or creative approach to addressing environmental and social challenges?  
  • Collaboration: To what extent did the initiative involve collaboration with other stakeholders, such as the business community and other government agencies and community organisations? How did this collaboration contribute to the success of the initiative?  
  • Sustainability: To what extent is the initiative sustainable over the long term? Does it have the potential for continued positive impact in the future? 

This award recognises a Public/Private Sector partnership that has or is leading to substantial regeneration. 

Entries will need to demonstrate that the partnership is delivering long term sustainable regeneration.  

WHAT ARE THE JUDGES LOOKING FOR?

  • Economic Impact: How has the initiative contributed/will contribute to the economic sustainability of the local authority and town centre businesses. This could include factors such as capital receipts, net income generation, non-domestic rates growth and increased visitor spend.  
  • Environmental Impact: How has/will the initiative positively impacted the environment? This could include factors such as reductions in carbon emissions, improvements in air or water quality, or the use of sustainable materials.  
  • Social Impact: How has/will the initiative positively impacted the community? This could include factors such as improvements in health and wellbeing, increased access to resources, or the promotion of social equity.  
  • Governance: what governance arrangements were put/are in place to generate confidence in the success of the initiative. 
  • Innovation: How innovative is the project in its approach to factors such as land assembly, viability, securing key occupiers, integration with the wider townscape and placemaking? 
  • Collaboration: To what extent did/does the partnership involve collaboration with other stakeholders, such as the wider business community and other government agencies and community organisations? How did this collaboration contribute to the success of the initiative?  
  • Sustainability: To what extent is the initiative sustainable over the long term? Does it have the potential for continued positive impact in the future? 

This award is aimed specifically at asset management organisations that have implemented, completed or committed to an initiative which has brought about positive change and driven overall scheme performance. Examples could include reimagining/reigniting redundant space, introduction of alternative uses, creative value-add solutions, stakeholder and community engagement led projects. 

WHAT ARE THE JUDGES LOOKING FOR?

  • Financial performance: Has the initiative led to any increase, in revenue, decrease in costs and clear return on investment? 
  • Customer engagement: How has the initiative engaged customers and improved their experience?  
  • Innovative approaches: What unique or creative solutions been implemented?  
  • Community alignment: Has the initiative aligned with the needs and goals of the surrounding community and stakeholders, such as through partnerships or community engagement? 
  • Environmental impact: Has there been any positive impact on the environment, such as through the use of sustainable materials or energy-efficient systems? 
  • Stakeholder feedback: What is the overall feedback from relevant stakeholders, including tenants, visitors, investors, and community members? How has the initiative positively impacted their experiences or perceptions?

This award recognises and celebrates retailers and leisure operators who can demonstrate a combined vision of driving footfall, usage and/or members and/or sales in an innovative way, enhanced and excelled at customer experience, embraced social value (they may have worked in partnership with local suppliers, engaged in employment programmes etc), resilience and adaptation to current challenges, and any other initiatives that may set them apart from their competitors. They should be able to demonstrate increase in sales, improved customer satisfaction, and/or social value commitments. 

WHAT ARE THE JUDGES LOOKING FOR?

  • Innovative strategies to drive footfall, usage, and/or membership growth 
  • Excellent customer experience, including feedback mechanisms and response times 
  • Demonstrated commitment to social value, including partnerships with local suppliers and engagement in employment programs 
  • Resilience and adaptability in the face of current challenges in the retail and leisure market 
  • Measurable success in increasing sales and improving customer satisfaction 
  • Evidence of social value commitments, such as charitable partnerships or environmental initiatives 
  • Unique initiatives that set the operator apart from competitors 
  • Demonstrated commitment to employee satisfaction and well-being. 

This award recognises outstanding achievements by an independent business operator in any the retail, leisure and placemaking industry. This award is open to individuals who own and operate a business independently without being part of a larger corporate chain. 

Criteria for Entry: 

  • The nominee must be an independent operator, meaning they own and operate a business without the support of a larger corporate entity. 
  • The business must have been in operation for at least two years. 
  • The nominee must have less than 5 stores/locations.  

WHAT ARE THE JUDGES LOOKING FOR?

  • Innovation: Does the business demonstrate a unique approach or new ideas in their industry? 
  • Customer experience: How does the business prioritise customer satisfaction and create a positive experience for their patrons? 
  • Social value: Does the business give back to their community or promote social initiatives? 
  • Resilience: Has the business overcome challenges and adapted to changes in their industry? 
  • Measurable success: What tangible results has the business achieved, such as increased revenue, customer base, or recognition in their field? 

The world of retail and leisure is rapidly changing as consumers become more discerning and experience is key to creating a point of difference. This award celebrates pop-up of the year, a short-term or temporary retail, leisure or placemaking operation in situ for less than 12 months. The pop-up could be categorised as a ‘commercialisation’ operation or could be based within a retail unit. 

WHAT ARE THE JUDGES LOOKING FOR?

  • Customer Feedback: What do customers have to say about the pop-up experience? Judges should consider overall satisfaction, likelihood to recommend, and any specific praise or criticisms. 
  • Impact on Visitor Experience: How did the pop-up affect the overall visitor experience of the location? Did it bring in new visitors? Increase foot traffic? Improve the overall atmosphere? 
  • Creativity and Innovation: What unique or innovative elements did the pop-up bring to the space? Was the concept creative and original? 
  • Sustainability: Did the pop-up incorporate sustainable practices or materials? Did it have a positive impact on the environment or community? 
  • Collaboration: Was the pop-up a collaborative effort between multiple parties, such as local businesses or organisations? Did the collaboration enhance the overall experience for visitors? 

By considering these criteria, judges will be able to identify the pop-up that best exemplifies exceptional customer experience within the retail and leisure industry. 

THE PURPLE APPLES

Recognise and reward effective retail destination marketing within the UK. For Best Marketing Campaign of the Year activity needs to have taken place between Jan 2022 – July 2023. 

This award celebrates centre teams who have delivered an initiative that has made a positive social impact on the local community.  

This could include the use of commercial space/empty units for not-for-profit organisations, fundraising, volunteering, work with schools, anything that has directly benefitted the community.   

This award is not about big investments of money but is focussed on community spirit and where the centre teams have gone above and beyond to give back to the community. 

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WHAT ARE THE JUDGES LOOKING FOR?

  • Impact on the local community: How significant was the initiative’s impact on the local community? Did it address a key need or issue in the community? How many people were directly or indirectly impacted by the initiative? 
  • Innovation: Was the initiative creative and unique in its approach? Did it incorporate new or unconventional ideas or methods to achieve its goals? 
  • Collaboration: Did the initiative involve collaboration with other organisations, businesses, or individuals in the community? How effective was this collaboration in achieving the initiative’s goals? 
  • Sustainability: Is the initiative sustainable over the long term, or was it a one-time event? Did it have a lasting impact on the community beyond the initial event or activity? 
  • Community engagement: How engaged was the community in the initiative? Did it involve community members in the planning, execution, or evaluation of the initiative? 
  • Measurable success: Were the goals and outcomes of the initiative clearly defined and measurable? Were these goals achieved, and were the outcomes positive and impactful? 
  • Social value: Did the initiative have a positive social or environmental impact beyond its immediate goals? Did it contribute to broader social or environmental goals or initiatives? 

These marketing awards recognise the most effective marketing campaigns in the retail destination industry.  The entries need to clearly demonstrate the strategy and objectives of the campaign, along with the results achieved.  The winning entry will be an innovative idea that shows a unique approach and impactful delivery.

We understand that all destinations have different budget constraints that affect what is possible to deliver, therefore are splitting the entries into three categories so that we are able to compare the entries fairly. 

Campaign budget over £25k 

Implementation Dates: January 2022 – July 2023

WHAT ARE THE JUDGES LOOKING FOR?

Check out the How To Enter page for more information.

These marketing awards recognise the most effective marketing campaigns in the retail destination industry.  The entries need to clearly demonstrate the strategy and objectives of the campaign, along with the results achieved.  The winning entry will be an innovative idea that shows a unique approach and impactful delivery.

We understand that all destinations have different budget constraints that affect what is possible to deliver, therefore are splitting the entries into three categories so that we are able to compare the entries fairly. 

Campaign budget between £5-25k 

Implementation Dates: January 2022 – July 2023

WHAT ARE THE JUDGES LOOKING FOR?

Check out the How To Enter page for more information.

These marketing awards recognise the most effective marketing campaigns in the retail destination industry.  The entries need to clearly demonstrate the strategy and objectives of the campaign, along with the results achieved.  The winning entry will be an innovative idea that shows a unique approach and impactful delivery.

We understand that all destinations have different budget constraints that affect what is possible to deliver, therefore are splitting the entries into three categories so that we are able to compare the entries fairly. 

Campaign budget under £5k 

Implementation Dates: January 2022 – July 2023

WHAT ARE THE JUDGES LOOKING FOR?

Check out the How To Enter page for more information.

This award recognises and celebrates centre teams who have delivered best in class customer service/exceeded expectations/gone above and beyond for their centre. This could be an entire centre management team or a sub team such as security, customer service or cleaning. Examples should be provided to support any applications along with any positive feedback from customers/occupiers/local community. 

WHAT ARE THE JUDGES LOOKING FOR?

  • Customer Service: The judges will be looking for centre teams that have consistently provided excellent customer service. The team should demonstrate how they have gone above and beyond the call of duty to ensure customers have a positive experience at the centre. Examples of this could include personalised greetings, providing extra assistance to customers with special needs, and resolving customer complaints quickly and effectively. 
  • Innovation: The judges will be looking for teams that have implemented innovative solutions to improve customer service. This could include the use of technology to provide a seamless customer experience, implementing new training programmeefor staff, or developing unique marketing campaigns to attract new customers. 
  • Community Impact: The judges will be looking for teams that have made a positive impact on the local community. Examples could include fundraising for local charities, organising community events, or supporting local businesses. 
  • Measurable Success: The judges will be looking for teams that can provide measurable evidence of their success in delivering exceptional customer service. This could include customer satisfaction surveys, positive reviews from customers and tenants, or increased footfall and sales at the centre. 
  • Resilience: The judges will be looking for teams that have demonstrated resilience in the face of challenges. This could include coping with unexpected events such as extreme weather or unexpected changes in the retail environment. 

 Overall, the judges will be looking for teams that have consistently delivered best in class customer service, exceeded expectations, and gone above and beyond to ensure customers have a positive experience at the centre. Examples and positive feedback from customers, occupiers, and the local community will be an important part of any application. 

THE GOLD’S

Recognise and celebrate the very best examples of development, investment and asset management in the retail sector. 

The Revo Gold award is one of the most prestigious in the industry and rewards best in class retail and leisure developments. Work must have been delivered between January 2022 and July 2023 and can take the form of a substantial refurbishment, extension, or a new build development. 

The repurposing award is specifically aimed at a project or initiative that has redefined how an existing asset works no matter what the budget.

The winner will demonstrate a clear thought process leading to the delivery of a repurposing or refurbishment project. This can be supported by empirical evidence (financial, footfall, value growth) and anecdotal information (consumer/tenant feedback, 3rd party testimonials).

WHAT ARE THE JUDGES LOOKING FOR?

Check out the How To Enter page for more information.

The Revo Gold award is one of the most prestigious in the industry and rewards best in class retail and leisure developments. Work must have been delivered between January 2022 and July 2023 and can take the form of a substantial refurbishment, extension, or a new build development. 

The New Development award is specifically aimed at a development that has shown best in class design and delivery and has positively impacted on the surrounding area. It must be well received by occupiers and consumers and set a standard others will wish to emulate. 

The winner will demonstrate a clear thought process leading to the delivery of the development. This can be supported by empirical evidence (financial, footfall, value growth) and anecdotal information (consumer/tenant feedback, 3rd party testimonials) 

WHAT ARE THE JUDGES LOOKING FOR?

Check out the How To Enter page for more information.

Entry Fees 

Entries are accepted from all types of places and there is no limit to the number of entries that can be submitted per company. However, there is a fee per entry, £100 plus vat for every category except Rising Star, Independent Operator of the Year and Pop-up of the Year which are free to enter and the Gold’s which cost £250 plus vat to enter.Â