Industry Covid-19 Call: Key messages (28 April)

Industry Covid-19 Call: Key messages (28 April)

30 April 2020

Key messages from the industry call 28/04/20

The industry continues to face challenges maintaining lockdown of retail assets, as well as becoming increasingly concerned in regards to re-opening. To help support members from a practical perspective, Revo has held a fifth industry call on Tuesday April 28. The themes covered included an update on crime, information on home testing, managing communication, and misinformation. As many as 68 attendees joined the call.


The call was chaired by Graham Williams, chair of the Revo Security and Safer Shopping Committee, and Portfolio Security Manager, Hammerson.

We have heard from the following speakers:

  • Patrick Holdaway, Operational Lead National Business Crime Centre: Update on crime and crime reporting
  • Louise Kirby, Corporate Reporting Manager, Department for Business, Energy and Industrial Strategy: Home testing
  • Eileen Connolly, Joint Managing Director, AL Marketing: Managing communication
  • Kelly Blakeley, Resilience Capability Lead, Cabinet Office Emergency Planning College: Navigating through misinformation, fake news and disinformation


Key messages:

Update on crime and crime reporting

  • Massive reduction in crime following introducing lockdown, currently increasing week-on-week
  • Currently most of crime is amateurish and opportunistic rather than organised
  • Request for all companies to continue reporting crime
  • No police intervention is planned to manage the queues when high streets reopen


Home testing

  • The priority for testing teams is to test people when they need it
  • Two ways for people to get tested: self-referral or employer referral
  • The route via employers is currently extremely congested
  • While the system is not perfect, it is being built very quickly
  • Prioritisation of NHS staff, care workers, medical supply staff, food distribution
  • Currently, due to capacity restrictions classification of essential workers remains limited
  • Industry stakeholders would be in particular interested in providing tests for security staff
  • More information on home testing can be found here


  • Communication cascading: centre staff is the first group that needs the most up to date information, followed by occupiers and then customers
  • Everything touched by customers needs to have clear signage
  • Using local media is very important in keeping the public informed
  • Allow sufficient time to bring people up to date
  • Managing customers expectations is very important
  • You should assure customers they are coming into a clean environment
  • Cleaning element needs to be visible to reassure the public
  • First experience when customers enter the centre is crucial
  • More details can be found here in a document kindly provided by AL Marketing.

Navigating misinformation, fake news and disinformation

  • Typology based on who creates it, why are they doing it, what are they trying to achieve
  • Four types: misinformation, fake news – simple malice, fake news - targeted malice and disinformation/deception
  • Main reason for fake news is to attract attention/drive traffic towards particular social media accounts or websites
  • Targeted malice is designed to discredit a victim for some reason. It might be extremist content
  • People should be particularly suspicious if information comes from an unusual source
  • More information on this topic can be found here


Key members comments

  • Industry is being encouraged to use one-way system after reopening
  • Managing entrances and exits will be very important
  • There has to be some social responsibility, as you can’t micro manage people
  • Staying fluid/flexible is a key, as you can adapt to the changing government strategy