Our fantastic shortlist aced the first round of mystery shops and now they're looking to impress our expert judges.

The 2019 winners will be announced at Destination R, taking place on 3-4 April at the Hilton Birmingham Metropole. It’ll be a night to remember as we recognise and celebrate the very best customer service delivery within our community.  

View the shortlist here.

We hope you’ve finished scribbling down your Christmas list, because it’s time to get started on something bigger and better.

We are now welcoming submissions for our Purple Apple Marketing Awards, the UK’s only award scheme that celebrates effective retail destination marketing within the retail property and placemaking community. Entries are invited from all types of retail environments including transport hubs, shopping centres, retail parks, outlet malls, markets, ...

Entries for the 2019 Purple Apple Marketing Awards are opening soon which means the Rolling Apples are back and heading to a location near you! 

It’s your opportunity to pick up those all-important hints and tips and share your ideas face to face with the experts before you hit submit. Here’s all you have to do. 

Step 1.

Book your place!

For just £20* you can gain valuable insight from last year’s judges and our Revo Purple Apple Marketing ...

It's nearly the end of 2018, eep! Which means it's now time for Mark Williams from the Hark Group to pass his presidency over.

Here's a roundup of everything that's been achieved this year, with festive cheer included!  

If you're a member of Revo, you can message other members via our new app!

Search 'Revo Community' in the App Store or Google Play. Read the latest news, access our research, browse events and connect with our community. 

Wow! What a night.

We brought together the most influential and inspirational players from across the sector including; commercial & residential investment and development, in & out of town leasing and investment agents, UK & international retailers, FB and leisure operators, construction & infrastructure companies, Local Authorities & other public sector bodies, innovation experts and trend spotters.

We announced the winners of the ...

We're connecting the entire retail property and placemaking industry.

Bringing together the most influential and inspirational players from across the sector including; commercial & residential investment and development, in & out of town leasing and investment agents, UK & international retailers, FB and leisure operators, construction & infrastructure companies, Local Authorities & other public sector bodies, innovation experts and ...

Holly Tucker MBE has successfully made her name as one of the UK’s most-respected entrepreneurs, best known as co-founder of notonthehighstreet.com.

Also founder of Holly & Co and UK Ambassador to Small Creative Businesses, she’ll share her experiences and belief in the power of innovation and the need to champion and connect like-minded creative enterprises across the world.

Hear her take on entrepreneurialism, e-commerce, reinvention and innovation in retail, which Holly ...

Drum roll please!

Our Re:tale shortlist. 
Sponsored by ShopperTrak.

Celebrating retailers, F&B and leisure operators with a story to tell; those demonstrating continuous innovation, and delivering an outstanding and differentiated customer proposition. 
Find out more

Our Rising Star shortlist. 
Sponsored by Orrick.

Recognising young professionals under 30 demonstrating passion, innovation and commitment, energising and driving progress in our industry and beyond.
Find ...

We want to expand our community to benefit the retail property and placemaking industry.

The wonderful Yvette Bryan at Trowers & Hamlins reads the next chapter of our membership story.

Bradley Cooper isn’t the only person with an eye for talent, as we’re on the lookout for the next star within the retail property and placemaking industry.

Our Gold Awards Rising Star category recognises young professionals under the age of 30 who demonstrate passion, innovation and commitment to energising and driving progress in the retail property and placemaking industry.

If you’re our community’s very own Lady Gaga, or know somebody who fits the bill, we’d ...

We’re celebrating the unique commercial and brand opportunities created within retail environments such as shopping centres, outlets, leisure destinations, transport hubs and mixed use formats, and we’d love to hear from you!

Think great activation, collaborative partnerships and innovative ideas. Sound familiar? Then tell us about the exciting activities you’ve implemented as you continue to be a catalyst for future turnover growth within our community.

Take a look ...

Can we have a drum roll please?

The shortlist for pure excellence in retail property and placemaking is here and it’s full of truly inspiring examples of new builds, repositioning of space, regeneration and more.

Take a look at who's going for gold this year

We're bringing together 1000 of the most influential and inspirational players from across the sector including; commercial & residential investment and development, in & out of town leasing and investment agents, UK & international retailers, FB and leisure operators, construction & infrastructure companies, Local Authorities & other public sector bodies, innovation experts and trend spotters.

We'll also be celebrating the very ...

You now have until 17:00 on Monday 8 October to submit your ACE Awards application. 

That means you have one more week to perfect your entry to showcase the many ways your customer experience delivery really stands out from the crowd. 

And, don’t forget, your overall service offer will be measured and reported back on by our independent mystery shoppers, ensuring you continue to drive up customer experience standards.

Do you have an ACE to play? Then submit ...

We want to expand our community to benefit retail property and placemaking as a whole!

We grabbed Mark Bain at ShopperTrak to read a chapter of our story about Suzy the Revo member and all the benefits she recieves. View it below!

We’re delighted to have HX Car Park Management as the main sponsor of the ACE Awards 2019. Take a look at their unique approach to car park management.

At HX Car Park Management, we pride ourselves on our fresh and modern approach to customer service and the everyday running of our nation’s car parks. Our key value is transparency and we strive to build trust with the British public by always treating our customers with fairness and respect. We achieve this through our fair ...

We'd love you to download it.

Search 'Revo Community' in the App Store or Google Play. Read the latest news, access our research and browse events. More features to come soon!

We're pleased to announce the signing of a formal agreement with The International Council of Shopping Centers (ICSC).

We're absolutely delighted to join 14 national organisations representing retail property and placemaking across Europe and the globe and in doing so allowing for a more collaborative, strategic and mutually beneficial relationship that will advance the interests of our global community.

We're joining the following countries:

...

Not really sure what Revo membership gets you? We managed to get hold of Rebecca Ward at FrogBox Marketing to continue our story of Suzy our (almost) fairytale member.

What did she get up to with Revo? Have a watch below! 

Does your retail destination and team deliver exceptional customer service? If the answer is yes, we’d love to hear from you! 

Entries are welcome from all types of retail places; whether a shopping centre, retail park, leisure destination, outlet mall, transport hub or market, it’s time to tell us about the experience you offer.

Our independent mystery shoppers will measure and report back on the service you provide, helping you to continue to improve standards and better ...

They say time flies when you’re having fun, we say it goes even quicker when a deadline is looming!

To save you from any last-minute Monday mayhem, we’re extending our Gold Awards entry deadline to 17:00 on Tuesday 28 August!

Don’t miss your last chance to showcase your contribution to creating vibrant and sustainable local communities through development, investment or asset management. Applications are open to all formats, all locations, and rewarding public and private ...

The story of Suzy our (almost) fairytale member continues!

We're on a mission to expand our community and have been pushing a membership campaign over the past 7 months. 

You can watch the newest video below.

We’re recognising and celebrating the very best examples of development, investment and asset management in the increasingly diverse retail property and placemaking sector.

Our Gold Awards reflect the creative and innovative responses of our community in meeting the opportunities and challenges posed by an ever evolving industry landscape.

If you have an initiative that's pure gold, we’d love to hear from you.

We’re connecting all the people and businesses that form a key ...

We're on a mission to expand our community.

Over the past 6 months we've released videos, featuring some willing member volunteers, reading a story of an imaginary member called Suzy from Bushy Bratley and all the benefits she recieves.

View our most recent one here with Jaya Relwani from Ellandi!

He has something to say! Suzy, our (almost) fairytale member is still alive and kicking, spreading the Revo love far and wide to help us attract new members to our community.

After all the glitz and glam at the Awards Dinner last night, we want to say a huge congratulations to our winners! Find out who took home an award and see what our judges had to say.

Read our Winners' Magazine

Markets have the potential to offer vitality and diversity to town centres. However, they have a particular set of practical requirements which make their integration potentially challenging. Their design has to be carefully considered for ease of use, durability and maintenance.

Use our guidance to help you to make decisions when establishing a new market or redesigning existing market facilities!

Members can view the guidance here

We would like to thank Benoy and the Revo Technical ...

So you better listen up! Only joking.

But we thought you'd like to see our latest membership story about Suzy from Bushy Bratley! She may be imaginary, but the benefits of Revo membership aren't.

Interested in membership? You can find out more information and join us here

The overall experience you provide for your customers is more crucial than ever in creating and maintaining a competitive advantage.

Consumers use of digital to engage, explore, purchase and review continues to grow in importance and creates challenges for the way physical environments are designed and used. In addition, there has been an enormous shift in consumer expectations, as the internet continues to democratise information once the preserve of a relative small number of people or ...

Bacon baps and Buck's Fizz aside, this morning’s Breakfast Presentation truly highlighted the positive impact commercialisation has on retail and leisure environments.

Congratulations to our wonderful winners!

Take a look at the winners’ magazine here and see what our judges had to say.

Our story of Suzy the Revo Member is back... Claudia Tarazi of Retail Consulting Group reveals what she got up to next. It seems Suzy is fond of ice cream and sunshine! 

Interested in membership? You can find out more information and join us here

Congratulations to our fantastic 2018 ACE Awards winners. Great service led by great people!

View the Winners’ Magazine to find out exactly how they went above and beyond to create an exceptional experience for their customers.

Entries for the 2019 ACE Awards will open on Monday 3 September 2018. We’ll be providing helpful advice along the way but do get in touch with Stacey if you’d like further information.

Also we’re taking the Shopping Centre Management ...

It’s the moment you’ve all been waiting for! 

We've revealed the shortlist! Winners will be announced at our glamourous Awards Dinner in May and with a record breaking number of entries, creativity at an all-time high and some even battling the Beast from the East to submit their entry, it’s set to be a fantastic evening full of celebrations.

Bringing together 500+ marketing specialists from across the retail property and placemaking community, it’s an evening ...

The next installment of our story of Suzy has now been released!

We have Neil Hockin from Lunson Mitchenall revealing what Suzy got up to as a Revo member.

Interested in membership? You can find out more information and join us here

We’re delighted to announce the Opal Awards 2018 shortlist! 

The top entries from each of our categories reflect the significance of commercialisation activities as generators of income for retail places through great activation, innovative thinking and strong partnerships.

And, there’s only one way to find out who will take home an award…

Join us for the Oscar’s of the retail property commercialisation community. We bring together 300+ representatives from ...

We've just released our first ever membership campaign video!

The wonderful Tom Stewart from Bay Media features in the January edition.

Discover how the mysterious Suzy from Bushy Bratley engages with us to benefit her business and career!

We want to hear all about your exciting activities and success using...

• Twitter, Facebook, YouTube, Instagram, LinkedIn, Snapchat and the whole shebang!

• Targeted Google campaigns and PPC.

• Virtual Reality and/or Augmented Reality.

• Mobile marketing campaigns.

• And more!

So if you’ve enhanced brand awareness levels or seen an increase in retailer sales and/or ATV using any of the above techniques, what are you waiting for?

And, don’t forget to view our full ...

You now have until 17:00 on Friday 19 January to submit your application for the 2018 Opal Awards.

Are you delivering award worthy commercialisation activity? Then this is your opportunity to be recognised for great activation, innovative thinking and collaborative partnerships delivering great results for your customers and your bottom line. 

Recognising and celebrating the very best customer service delivery within the retail property and placemaking community, we’re delighted to announce the 2018 ACE Awards shortlist!

Having aced the first round of mystery shops, they’re now looking to impress our expert judges.

View the full shortlist here

The Gold Awards celebrate the very best examples of development, investment and asset management. And this year has been revamped to reflect diversity and innovation in the retail property and placemaking sector.

Take a look at who won here

The Opal Awards…

• recognise great activation, innovative thinking and excellence in how brands and individuals maximise the opportunities to target customers in retail places
  
  
• encourage and celebrate fantastic collaborative partnerships between owners, managers, retailers, brands, agents, agencies and customers
  
  
• underpin and enhance the credibility of commercialisation, recognising it as an intrinsic part of owning and managing retail and leisure environments and a catalyst for future ...

The Gold Awards celebrate the very best examples of development, investment and asset management.

And this year has been revamped to reflect diversity and innovation in the retail property and placemaking sector.

Want to know who's been shortlisted? Click here to find out!

We would like your honest, open thoughts.

You could win a £50 Love2shop voucher for letting us know!

Ever since we rebranded to Revo, we've been working hard to raise our game.

We’re committed to enhancing and improving our output in order to support our community to succeed.

There’s been some good stuff since last ...

Congratulations to all the winners of the Revo Purple Apple Marketing Awards 2017.

The only awards which recognise and reward effective shopping and town centre marketing within the UK retail property sector.

Find out who won in our winners magazine here

The best in commercialisation programmes across UK retail destinations were ...

We've announced our shortlist for the Opal Awards 2017!

The only awards programme to truly encompass and reflect the entire breadth and scope of commercialisation activity and its positive impact on retail and leisure environments – as generators of income, a contributor to enhancing positive customer experience, the overall vitality of retail destinations and by creating points of difference, complementing the existing retail mix.

Find out the shortlist here

Book your place for ...

Congratulations to all the winners of the Revo ACE Awards 2017.

Excellent customer service must be proactive and is essential for meeting customer’ increasing expectations and needs. Winning an ACE Award not only reinforces your added-value message to customers - it sets benchmarks in the industry and ensures widespread industry recognition attracting both investors and retailers. 

Find out who won in our winners magazine here

It’s time for you to put your retail place to the test and let us know about the exceptional customer experience you provide and along with your outstanding staff who live and breathe this day in, day out!

This year, the entry process is simpler than ever with a super quick application form  (fewer questions) which means you’ll spend less time entering the awards!

We'd love applications from all retail places, including shopping centres and outlet malls.

Enter here

Retail Property Marketers from the length and breadth of England, Scotland and Wales came together on Tuesday 28 June for this year’s Purple Apple Winners Showcase, kindly hosted by Bewonder*. 

The workshop provided attendees with the opportunity to hear first-hand from some of the winning entrants of this year’s Awards and provide their thoughts on how the Purple Apples could be improved for next year. 

The session began with the Cause Related Marketing category ...

We want to say a huge congratulations to all winners of the BCSC Purple Apple Marketing Awards 2016 and a big thank you to all nominees.

To find out who won, read the Winners Magazine here.

Save up to £295 on your booking - Early bird rates end Friday 29 April 2016.

The UK’s largest B2B deal making and networking event for the British retail property industry.

2,500+ leading retailers, property investors, developers, agents and a whole host of professional advisors, service providers and local authorities under one roof.

Bringing together decision makers from across the entire retail property sector, this is your opportunity to fast-track weeks ...

We want to say a huge congratulations to all winners of the BCSC Opal Awards 2016 and a huge thank you to all entrants.

To find out who won, read the Winners Booklet here.

Attend BCSC 2016 at a discounted rate

Meet and network with 2500+ leading retailers, property investors, developers, agents, professional advisors, service providers and local authorities at BCSC 2016.

Join us at the UK's largest B2B deal making and networking event for the retail property industry.

As a BCSC member, you are elgible for a discounted member rate - saving up to £295. Lowest early bird rates end 29 April.

Join BCSC today to start saving.

View the Winners Magazine here.

Are you interested in nominating your centre and staff for an Award?

Entries for the 2017 ACE Awards will open in September! 

Contact Stacey Marney for further information.

Stay informed about the industry and what we are doing to benefit your career and organisation.

You can update your interests on your MyBCSC profile to receive content tailored specially for you, or you can sign up to our updates here by clicking the links:

>>Events & Awards updates

>>Political Insight newsletter

BCSC monthly update Member Only

Research & Education newsletter Member only

Guidance Note publications Member only

Footfall and Vacancy ...

Mark Bourgeois, Executive Director of Capital & Regional Plc, has been installed President of the British Council of Shopping Centres (BCSC) at the BCSC Annual Dinner and Gold Awards.

He takes over from David Atkins, Chief Executive of Hammerson Plc, and will be supported by Giulia Bunting, Planning Director and Main Board Director at GL Hearn – part of Capita Real Estate – who has stepped up to BCSC Vice President.

BCSC also announces it has appointed Mark Williams, Director ...

The BCSC Gold Awards 2015 provide a great opportunity to celebrate brilliant work in the shopping centre industry, which will culminate in the presentation of the awards at our Annual Dinner on the 2 December.

The categories this year have been designed to make them even more relevant to the changing retail and leisure environment and inclusive to give smaller developers and asset managers the chance to showcase their top work.

Entries have now closed, the shortlist has been announced and ...

On a sunny Wednesday afternoon on the 24 June, CBRE hosted the Purple Apple Winners Workshop. Marketers within the industry came together to hear from some of the winning entries from this years Purple Apple Awards and give their thoughts on how the Purple Apples can be improved for next year.

The workshop began with a presentation from Lisa Mcleman the Assistant Marketing Manager at the intu Metrocentre for their Golden Apple win The Heart of a Thousand Crystals. Members heard how The Heart ...

Intu Metrocentre was crowned overall winner at the British Council of Shopping Centres Purple Apple Marketing awards in London last night, as more than 500 professionals from across the retail property marketing industry gathered to honour the best in the business.

The North East shopping centre’s cause-related marketing initiative, The Heart of a Thousand Crystals, won the hearts of a panel of judges for its innovation and community reach, ensuring intu took home the coveted ...

Over 450 retailers and operators have already confirmed their participation at BCSC 2015.

Make sure you book your place to network with brands such as Arcadia, Asda, Carluccio’s, The Co-operative, Debenhams, Drake & Morgan, Estee Lauder, Five Guys, Gap, The Gym, Lush, Marks & Spencer, Next, The Restaurant Group, Sainsbury’s, Sky, Super Group, Tesco, Tortilla, Vapiano, Wm Morrison Supermarkets and many more…

Queensberry Real Estate has been selected by Newport City Council to deliver a new modern shopping centre in the heart of Newport City Centre and BCSC attended in full force to find out more. 

On 5 March Queensberry hosted a study tour beginning on the 9th Floor of the iconic Chartist Tower on Upper Dock Street followed by a tour of the project.

Stuart Harris, Commercial Director, Queensberry Real Estate, kicked off the tour with a presentation on the development along with Sheila ...

NEWS RELEASE | 01 October 2014 

The annual BCSC ACE awards for customer service excellence launch with the appointment of two new judges to the panel. Charlotte Crawley of DTZ and Mia Hunt from Shopping Centre magazine have joined the now nine-strong panel, bringing new experience and insight to the awards that are entering their eleventh year.

Now produced in conjunction with Shopping Centre magazine, the ACE programme culminates in an awards ceremony held at the Shopping ...

Manchester Arndale Sweeps The Board 

Manchester Arndale took top spot at the BCSC Purple Apple Marketing Awards. The industry was out in force at The Brewery to commend the most innovative and successful marketing from across retail property.

The awards, sponsored by MK illumination, celebrate the very best in retail property marketing. Manchester Arndale was awarded the top Golden Apple Award for ‘The Empty Shop’, a retail experiment held in collaboration with ...

BCSC Opal Awards Presented 

The great and good of the shopping centre commercialisation industry were out in force this morning (10 April) at the BCSC Opal Awards. At a presentation breakfast, St. David’s, Cardiff took the top spot among a competitive field as BCSC celebrated the best in class in commercialisation across the award categories.

The brainchild of the BCSC Commercialisation Committee, the Opal Awards are a chance to promote the unique commercial brand ...

2014 ACE Winners announced 

The retail property industry descended on Birmingham this evening to celebrate the best in customer service from around the country at the industry renowned BCSC ACE Awards. Overgate Shopping Centre in Dundee took the top spot and walked away with the coveted ‘Top ACE’ award at the Gala Dinner ceremony.

Launched by BCSC in 2006, the ACE Awards celebrate dedication, commitment and innovation in customer care. This year, comedian ...