'Customer Experience'

Revo | Love Cocoa

Date: 20/08/2018 10:22
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Free Space+ could accelerate your business!

Date: 22/12/2017 12:24
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | A Happy Diwali to you all!

Date: 22/12/2017 12:24
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Public Realm: in the spotlight

Date: 03/07/2018 11:12
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Building the big screen experience

Date: 03/07/2018 11:13
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Customer profiling: Less Big Brother and more experience enhancement.

Date: 09/07/2018 14:10
Description: Profiling your customers may seem a little Big Brother, but most people are happy to provide personal information if they feel it will be held securely and they receive a benefit from it, i.e. your secret sauce. It’s not creepy, I promise!

Revo | Treating customers with respect and fairness - HX Car Park Management.

Date: 11/09/2018 16:56
Description: Car park management firms can often face negative stereotypes in the public eye; we are seen as greedy, uncompromising and all too eager to issue a parking charge notice (PCN) in the interest of turning a quick profit. At HX Car Park Management, we believe in doing things differently, keeping customer service at the very core of our company values.

Revo | From Crisis Comes Opportunity - Access Point

Date: 07/11/2018 14:47
Description: It’s an age old adage – that when an environment changes and there’s talk of a ‘crisis’, the most astute are aware of the risks but also recognise the opportunities presented.

Revo | Should Black Friday ditch the discounts and sell the experience?

Date: 21/11/2018 15:32
Description: As Black Friday approaches retailers everywhere are preparing for what should be one of their busiest times of the year. But with figures compiled by Springboard revealing that last year’s Black Friday saw a decrease in high street footfall of 4.2pc when compared to the year before, does this mean the hype for the event, which originated in the USA, has died off?

Revo supports the case to protect tax free shopping

Date: 22/09/2020


The Treasury has made the surprise decision to the end the tax-free shopping scheme, which will arguably have massive negative consequences for Britain’s tourism and retail industries, resulting in a £5.6bn hit on the UK economy through the loss of tax-free sales. Many stores are on the verge of closing. The expectation of the return of international visitors in 2021 has kept many businesses going, but the Treasury’s decision has undermined that hope. Not only will ...

Welcome back Scottish retail. Lang may yer lum reek!

Date: 15/07/2020


With shops in Scotland re-opening on July 13th, Revo’s Financial Controller Yvonne Boyd heads to Hammerson’s Silverburn Centre, near Glasgow


Much has been written about the different approaches the UK’s four home nations are taking to ease their lockdown restrictions. Here in Scotland we’ve had to wait a full month longer than our English counterparts for our shops and retail centres to open again. Monday 13th July was the key date and since 18 weeks ...

Purple Tuesday 2019 - Changing the conversation

Date: 12/11/2019

Purple Tuesday is an international call to action, focused on changing the customer experience for disabled people. Revo is proud to be one of the founding partners and to be working with Purple.


Research from Purple suggests UK high street retailers are losing millions in revenue by ignoring the needs of disabled consumers, with inaccessibility, lack of understanding about disabilities and poor customer service being key factors.


This year, there are already over 1,200 ...

How do you increase the average customer transaction by 64%?

Date: 28/10/2019

Fidel's mission is to democratise access to consumer financial data, globally. Understanding that payment data is incredibly powerful, but sometimes not used to its fullest potential, Fidel created a new API that makes it easier to get the data you need, and build products your customers want to use.


Case study: How do you increase the average customer transaction by 64%? GoLoyal and Fidel did just this with the next era of loyalty programmes. Read the full case study here.



Amazon - The Retail Disruptor That's Here to Stay

Date: 23/08/2019

Amazon has revolutionised retail, and it shows no signs of stopping. When Amazon say they put customer experience first they mean it. They consistently raised the bar for retail online setting new standards and disrupting almost all product categories. And its growth shows no signs of stopping having recently opened its largest campus in the world in India, which boasts a helipad and enough space for 15,000 workers. But that's not to say everything is going smoothly for the tech giant. ...

The Sunflower Lanyard

Date: 25/06/2019

A relatively new initiative at UK Airports is the Sunflower lanyard which anyone with a hidden disability/condition such as autism can obtain at airports to help make travel an easier experience.


My son Harry is aged 10 and he has Ulcerative Colitis, which is a form of Inflammatory Bowel Disease, for Harry the lanyard was a godsend. On arrival at Gatwick North Airport at an eye-wateringly early 3.30am we went to the special assistance desk which is located to the far right hand side ...

Can you future-proof the Retail Destination experience?

Date: 21/05/2019

Drew Burrow, Business Development Manager at ADI, shares first-hand insight into how retail destinations can evolve and innovate in a challenging market – with contributions from intu and Axiom Brand Playground 



The current situation in the retail market is one of polarisation and radical change: shopping habits and consumer behaviour have evolved beyond compare, while some of the major players in retail hit the headlines and profit-warnings abound.

So, ...

Christmas security all wrapped up with Counter Terrorism Policing.

Date: 07/12/2018

Working together with communities, Counter Terrorism Policing wants Christmas security all wrapped up.

Shoppers are being asked to put security at the top of their ‘must have’ lists this Christmas.

With the festive rush about to get underway, Counter Terrorism Policing has launched its biggest-ever winter advertising campaign as part of ACT: Action Counters Terrorism.

While there is no known increased threat to busy town and city centres, people flocking to stock up on Christmas ...

Small Business Saturday!

Date: 01/12/2018

Small Business Saturday UK is a grassroots, non-commercial campaign, which highlights small business success and encourages consumers to 'shop local' and support small businesses in their communities.

The day itself takes place on the first Saturday in December each year, but the campaign aims to have a lasting impact on small businesses.

On Small Business Saturday, customers across the UK go out and support all types of small businesses, online, in offices and in stores. Many small ...

Our new diploma timetable has been released!

Date: 16/11/2018

Time to up your game. Our new 18 month part-time, Level 4 Diploma on Retail Place and Leisure Management in partnership with Solent University Southampton has been designed to fit around your busy work and home life.

We've just released the timetable and full module programme!

Whats on the programme?

  • Principles of Retail and Leisure Place Management

  • Fundamentals of Property Law and Data Governance

  • Financial Management and Reporting

  • Management, ...

Emilie Rose Stationery: Free Space+ winner!

Date: 14/11/2018

A big congratulations is in order to Emilie Rose Stationery who has taken up retail space in Hammerson's Silverburn in Glasgow!

Emilie Rose Stationery is an amazing indie Glasgow business and a winner of our Free Space+ competition, delivering a unique offer to Silverburn's customers.


Check out her links below!




Purple Tuesday - Tuesday 13 November.

Date: 13/11/2018

Nearly one in every five people in the UK has a disability or impairment, and over half of households have a connection to someone with a disability. Their collective spending power – the Purple Pound – is worth £249 billion to the UK economy.

However, this potential is not being fully realised. There are still real (and perceived) barriers that make it harder for disabled people to find work, spend money online and in store, and enjoy a drink or meal out.


Purple ...

We'll be at MAPIC! Pop in and see us.

Date: 12/11/2018

This year we’re sending a delegation of 4 to MAPIC to fly the flag for the UK retail property and placemaking sector, promoting all that’s good (and addressing the bits that are challenging!) about our market, and highlighting the innovation and collaboration that’s happening as the sector continues to evolve.

The team includes our President, Mark Williams of Hark Group, our Vice President, Mark Robinson of Ellandi, our Chief Executive, Edward Cooke as well as our ...

Destination R - the industry is evolving, and so are we!

Date: 09/11/2018

Join us as we take over the Hilton Birmingham Metropole for our brand new, one of a kind, conference and exhibition.

It’s THE must attend for anyone and everyone involved in the management and operation of retail property and placemaking.

We’re heading in an exciting new direction and hope you’ll join us on our journey! Be part of it on Wednesday 3 - Thursday 4 April.


Our audience.

Connect and learn with 500+ place management and operations ...

Retail Matters Week.

Date: 08/10/2018

This week we'll be celebrating all the incredible effort that our industry puts into work, jobs and skills. 

We'll also be focusing on constructive solutions to homelessness and how our community can contribute positively to a solution!


Find out what's happening here

Revo ACE Awards - deadline extended.

Date: 01/10/2018

You now have until 17:00 on Monday 8 October to submit your ACE Awards application. 

That means you have one more week to perfect your entry to showcase the many ways your customer experience delivery really stands out from the crowd. 

And, don’t forget, your overall service offer will be measured and reported back on by our independent mystery shoppers, ensuring you continue to drive up customer experience standards.

Do you have an ACE to play? Then submit ...

Treating customers with respect and fairness - HX Car Park Management.

Date: 24/09/2018

We’re delighted to have HX Car Park Management as the main sponsor of the ACE Awards 2019. Take a look at their unique approach to car park management.

At HX Car Park Management, we pride ourselves on our fresh and modern approach to customer service and the everyday running of our nation’s car parks. Our key value is transparency and we strive to build trust with the British public by always treating our customers with fairness and respect. We achieve this through our fair ...

Revo Manchester 2018. It's here!

Date: 21/09/2018

This is the largest gathering of its kind in the UK – bringing together the sector’s key decision makers and dynamic businesses that together create, deliver, operate and occupy great places to live, work, shop, eat and be entertained.

Connect with over 2,500 senior decision makers from across our diverse and progressive retail property and placemaking industry. Do deals. Learn. Socialise.

Find out more here


Programme  |   Attendee List  ...

The E Word - Shoppertainment Management.

Date: 20/09/2018

Shoppertainment Management’s managing director, Clare Andrew, calls on shopping centres to be adaptable with any vacant space to draw in shoppers.

Diversify or die. It’s a warning businesses have been hearing for a long time. If you aren’t varying your offer it’s going to get stale. But it doesn’t have to be a warning. For businesses willing to think outside the box it can represent an opportunity, a reminder; diversify and thrive.

No longer content to just ...

Revo and ICSC agree on global partnership.

Date: 20/09/2018

We're pleased to announce the signing of a formal agreement with The International Council of Shopping Centers (ICSC).

We're absolutely delighted to join 14 national organisations representing retail property and placemaking across Europe and the globe and in doing so allowing for a more collaborative, strategic and mutually beneficial relationship that will advance the interests of our global community.

We're joining the following countries:


Entries are open for the Revo ACE Awards!

Date: 05/09/2018

Does your retail destination and team deliver exceptional customer service? If the answer is yes, we’d love to hear from you! 

Entries are welcome from all types of retail places; whether a shopping centre, retail park, leisure destination, outlet mall, transport hub or market, it’s time to tell us about the experience you offer.

Our independent mystery shoppers will measure and report back on the service you provide, helping you to continue to improve standards and better ...

The Great British High Street Awards 2018.

Date: 22/08/2018

The Great British High Street (GBHS) Awards 2018 are underway – local areas are racing to be named the UK’s best high street!

The GBHS Awards, which are run by the Ministry of Housing, Communities & Local Government, sponsored by Visa and backed by us, Revo and other partners, are recognising and celebrating local achievements on our high streets and supporting the communities in which we live and work.

The high street is the life and soul of communities across England, ...

Experience an Egyptian adventure at Market Place Bolton this Bank Holiday Weekend.

Date: 20/08/2018

This year Market Place in Bolton is celebrating the Bolton Food & Drink Festival with four days of spectacular Egyptian themed fun across the August Bank Holiday weekend.

This totally unique event will take place ...

Be alert, not alarmed.

Date: 16/08/2018

The attack on the Tuesday 14 August at Westminster is unfortunately a timely reminder that, whilst many are enjoying their well-earned summer breaks that, unfortunately terrorism does not cease.

Terrorists have a rich arsenal of attack methods at their disposal. Using vehicles as weapons of attack seems to be a current favored tactic, therefore all crowded spaces are a potential vulnerability.

Our biggest enemy is complacency; we must all remain motivated and vigilant against all forms of ...

Revo Manchester 2018: Bursting with inspiration from floor to ceiling!

Date: 08/08/2018

Jam packed with the who’s who and latest thinking in retail property and placemaking. 

  • 2,500+ of the most senior decision makers representing c. 1,000 businesses 

  • 600+ occupiers representing over 240 brands

  • 19 hours CPD. Be inspired by speakers including Peter Cowgill, CEO, JD Sports; Pat Ritchie, Chief Executive, Newcastle City Council; Crispin Lilly, CEO, Everyman; and many more

  • F&B and leisure showcases ...

Revo Manchester 2018 - hear all about it!

Date: 09/07/2018

The Revo Manchester 2018 conference programme is building up to be the biggest and best ever.

You’ll hear from the industry’s most innovative players, who through their unique businesses and talents are embracing and transforming our dynamic retail property and placemaking community.

Be inspired. Be transfixed. Be astounded. Our conference programme is a roller-coaster of insight, interaction and enlightenment. Plus, it'll reward you with 19 hours CPD.


Write your own story as a Revo member.

Date: 06/07/2018

We're on a mission to expand our community.

Over the past 6 months we've released videos, featuring some willing member volunteers, reading a story of an imaginary member called Suzy from Bushy Bratley and all the benefits she recieves.

View our most recent one here with Jaya Relwani from Ellandi!


NEW research: Evolution of the leisure experience.

Date: 28/06/2018

Leisure, in particular food and beverage in the retail environment, has evolved significantly amid changing customer behaviour.

An inflow of contradictory news on the performance and the possible future of the sector has created a rather confusing picture.

In partnership with Savills, we're delighted to launch brand new research “Evolution of Leisure Experience; Looking Forward”.

The report explores the broad spectrum of issues concerning the leisure market including ...

Customer experience. The recipe for success.

Date: 20/04/2018

The overall experience you provide for your customers is more crucial than ever in creating and maintaining a competitive advantage.

Consumers use of digital to engage, explore, purchase and review continues to grow in importance and creates challenges for the way physical environments are designed and used. In addition, there has been an enormous shift in consumer expectations, as the internet continues to democratise information once the preserve of a relative small number of people or ...

Updates from our Ministerial Roundtable.

Date: 04/04/2018

We've held a Ministerial Roundtable to spark action in ensuring that retail property and placemaking is accessible to all, with the Minister of State for Disabled People, Health and Work, Sarah Newton MP, in attendance, amongst other industry players.

Our 2017-18 Past President, Giulia Bunting, Planning Director at GL Hearn, spoke of the importance of our Accessible Places toolkit and provided an update on its usage - landlords and retail places are now reviewing and implementing changes ...

Say hello to our new member Elisicia Moore, miracle maker and proud owner of Petit Miracle.

Date: 03/04/2018

Petit Miracle founder Elisicia Moore grew up in a feast or famine environment as her entrepreneurial father struggled to create a successful business at the start of his career.

Following her own struggles setting up a social enterprise, Elisicia swore that she wouldn’t allow others to suffer the same fate and now helps local entrepreneurs, mainly from disadvantaged backgrounds, to get started.

Elisicia and her team started out in the West 12 Centre (Shepherd’s Bush) where they ...

Our ACE Awards winners!

Date: 22/03/2018

Congratulations to our fantastic 2018 ACE Awards winners. Great service led by great people!

View the Winners’ Magazine to find out exactly how they went above and beyond to create an exceptional experience for their customers.


Entries for the 2019 ACE Awards will open on Monday 3 September 2018. We’ll be providing helpful advice along the way but do get in touch with Stacey if you’d like further information.

Also we’re taking the Shopping Centre Management ...

Building the big screen experience.

Date: 08/02/2018

In collaboration with the UK Cinema Association (UKCA), this is your opportunity to connect with over 300 cinema operators, large and small. 

Day two of this event is specifically designed to better connect this significant sector with our community of retail property and placemaking experts. On Wednesday 7 March, under the title ‘Leisure and regeneration’ we’ll explore - 

  • The role of cinemas in successful placemaking. How investors, developers and ...

Revo Manchester 2018 - our doors are open!

Date: 06/02/2018

Three key business reasons to be there: Do deals. Learn. Socialise.

Connect with over 2,500 senior decision makers from across our diverse and progressive retail property and placemaking industry. This is the largest gathering of our community in the UK – all the people and businesses that together create, deliver, operate and occupy great places for work, rest and play.

How much? Member priority tickets are just £395 until Friday 20 April! Not a Revo member? Sorry, tickets ...

Revo ACE Awards Shortlist 2018!

Date: 09/01/2018

Recognising and celebrating the very best customer service delivery within the retail property and placemaking community, we’re delighted to announce the 2018 ACE Awards shortlist!

Having aced the first round of mystery shops, they’re now looking to impress our expert judges.

View the full shortlist here

How does your public realm measure up?

Date: 04/12/2017

Members can now access our newest Guidance Note: How does your public realm measure up?

Public realm provides probably the biggest opportunity to assist placemaking and is key to all retail developments, whether they are external streets and squares, malls, retail parks or high streets.


This seeks to act as a checklist when forming briefs and to help decision making as the design progresses. A theoretical case study is included to highlight some of the public realm issues a ...

Accessible Places Week - we've released our toolkit!

Date: 29/11/2017

We are encouraging our industry to create as inclusive and accessible retail places as possible, all over the country.

We know there is a lot of wonderful work already happening but we hope we can support you to do more. Did you know that 21% of the population lives with a disability and that the Purple Pound is worth £249 billion?!

We’ve worked with our committed members as part of a cross-disciplined Working Group to develop a new toolkit for those looking after retail places. ...

Revo kick starts Free Space+.

Date: 21/09/2017

New national business incubator launched worth £300,000 to support retail start ups

We've launched Free Space+, a national initiative to offer start-up and growing businesses retail space and business support in retail centres at no cost.

Free Space+ is launched in partnership with nine of the largest UK retail landlords as well as the British Independent Retailers’ Association (bira) and partners Asset Space, The Yard Creative and Clear Channel.

Small businesses from across the ...

How are we doing?

Date: 10/07/2017

We would like your honest, open thoughts.

You could win a £50 Love2shop voucher for letting us know!

Ever since we rebranded to Revo, we've been working hard to raise our game.

We’re committed to enhancing and improving our output in order to support our community to succeed.

There’s been some good stuff since last ...

Revo ACE Awards winners!

Date: 24/03/2017

Congratulations to all the winners of the Revo ACE Awards 2017.

Excellent customer service must be proactive and is essential for meeting customer’ increasing expectations and needs. Winning an ACE Award not only reinforces your added-value message to customers - it sets benchmarks in the industry and ensures widespread industry recognition attracting both investors and retailers. 

Find out who won in our winners magazine here

ACE Awards | Winners Magazine 2015

Date: 01/04/2015
Description: 2015 ACE AWARDS Achieving Customer Excellence Celebrating the best in the industry... Achieving Customer Excellence 2015 Winners Proudly sponsored by: SECURITY WITH VISION ACE WINNERS Up to 40,000 sq m | The Howgate Shopping Centre | Falkirk 40,000 to 80,000 sq m | Gunwharf Quays | Portsmouth Over 80,000 sq m | Silverburn Shopping Centre | Glasgow Retail/ Shopping Park | Vangarde Shopping Park | York 2015 ACE AWARDS Achieving Customer Excellence TOP ACE WINNER 2015 ACE AWARDS Achieving ...

ACE Awards | Hints and Tips

Date: 01/02/2015
Description: Sponsored by: 2015 ACE AWARDS ‘HINTS & TIPS!’ What can you gain from entering the ACE Awards?       Benchmark performance with peers Great for team building and morale A ‘good news’ story for owners and potential tenants A great way to find out if the customer experience at your centre ranks among the best A chance to make a difference to the customer experience at low cost Centres that enter; effectively have a low-cost way of patting staff on the back and praising ...

ACE Awards | Awards Entry Guide

Date: 03/02/2015
Description: Sponsored Sponsored by:by: AWARD ENTRY GUIDE 2015 Sponsored by: Contents Background to ACE 1 ACE Award aims 1 2015 Key Dates 2 Entry Requirements ACE Centres ACE Stars 3 2015 Entry Fees 3 BCSC ACE Awards Presentation 4 Award Categories 4 Judging Process and Scoring Judges Judging – ACE Centres Judging – ACE Stars 5 How to Enter 6 Entry Support 6 Contact Us 6 Sponsored by: Welcome to the BCSC ACE Awards 2015 This is your guide to entering the BCSC ACE Awards 2015. Please read all the ...

ACE Awards Hints & Tips 2016

Date: 24/08/2015
Description: 2016 ACE AWARDS ‘HINTS & TIPS!’ What can you gain from entering the ACE Awards?       Benchmark performance with peers Great for team building and morale A ‘good news’ story for owners and potential tenants A great way to find out if the customer experience at your centre ranks among the best A chance to make a difference to the customer experience at low cost Centres that enter; effectively have a low-cost way of patting staff on the back and praising them (even if ...

ACE Awards Entry Guide 2017

Date: 27/08/2016
Description: Revo ACE Awards Award Entry Guide 01 01 02 04 05 05 06 06 07 Welcome to the Revo ACE Awards Key Dates Application Process Award Categories How to Enter Entry Fees Sponsorship Opportunities Contact Us Terms and Conditions Welcome to the Revo ACE Awards The Revo Customer Experience Committee has undertaken a comprehensive review of all aspects relating to the ACE Awards. Having analysed feedback from both real life customers and previous entrants, changes have been made to both the categories ...

BCSC Strategy 2020

Date: 25/02/2016
Description: BCSC Strategy 2020 Copyright © 2016 BCSC The need for change 01 02 03 05 06 The need for change BCSC Strategic Model What we’ll be doing What will this mean for you, your business and your industry? How we will measure and report performance Over the last few years we have all experienced the significant change in the retail market, driven by technological advances and changes in the way consumers purchase goods and communicate with businesses and one another. Retail property companies ...

ACE Awards Winners Magazine 2016

Date: 11/03/2016
Description: ACE AWARDS Achieving Customer Excellence ACE AWARDS Achieving Customer Excellence Celebrating the best in the industry... Achieving Customer Excellence 2016 Winners Headline Sponsor: ACE WINNERS ACE AWARDS Achieving Customer Excellence Up to 40,000 sq m | The Howgate Shopping Centre | Falkirk 40,000 to 80,000 sq m | Crystal Peaks Shopping Centre| Sheffield Over 80,000 sq m | Highcross | Leicester TOP ACE WINNER ACE AWARDS Achieving Customer Excellence THE HOWGATE SHOPPING CENTRE ACE STARS ...

Revo Membership Pack

Date: 05/10/2016
Description: Join our community. Don’t just imagine what’s next. Contents Our vision 1 Our mission 3 Our community Our story Membership structure Member benefits Fees and categories Join our community 2 4 5 6 7 8 Our vision. Why we do what we do. Revo supports everyone involved in the diverse world of retail property and placemaking to thrive and prosper – energising and driving progress for our industry and our members. “The new brand comes from the very heart of the organisation, reflecting ...

ACE Awards Winners Magazine 2017

Date: 24/03/2017
Description: Customer Experience - best in class 2017 Winners Top ACE: Revo ACE Awards sponsored by: ACE Winners Retail & Leisure Park Vangarde Shopping Park - York Managing Agent: Workman Retail Soft Service Provider: AEJ Our Judges said... “The scheme was very well looked after with a great team who truly make customers feel comfortable and wanting to return.” “With probably a much lower budget than most retail places, Vangarde have provided an excellent level of customer service.” Community - ...

Revo - Brand Book

Date: 19/05/2017
Description: Introducing Revo. Our new brand. Revo is a new brand for a new era. These are exciting times for retail property and placemaking. The landscape is changing profoundly and will continue to do so. Distinctions are blurring – we’re not just about shopping anymore. Our world is continually diversifying and shifting… and we sit right at the heart of it. The next pages describe what Revo is all about. Who we are, what we stand for and what we intend to achieve. From now on, we all need to ...

ACE Awards 2018 Sponsorship

Date: 01/09/2017
Description: ACE Awards 2018 Sponsorship Packages. Put yourself centre stage at the heart of brand experience excellence. Customer experience that stands out in a crowd. Align yourself with the people and places providing the very best customer experience through our high profile sponsorship packages. Give your brand a fantastic experience – and maximum exposure! The Revo ACE Awards recognise and celebrate the retail places and people that truly deliver consistently great experience and in doing so, ...

ACE Awards 2018 - Entry Guide

Date: 04/09/2017
Description: Ace it with our entry guide. -1- 01 01 02 03 04 05 05 06 06 07 - 02 - Welcome to the Revo ACE Awards Key dates Application process Judging process Award categories How to enter Entry fees Sponsorship opportunities Contact us Terms and conditions The ACE Awards set out to recognise and celebrate the very best in customer service delivery within the retail property and placemaking community. Customer care has emerged as the key ingredient to enhance the shopping experience. The driving force ...

Free Space+ Poster

Date: 07/09/2017
Description: + Free space We are passionate about the future of retail placemaking. Free Space+ is a new competition from Revo supporting the exciting growth of budding businesses. Ten Revo member landlords are giving cost-free pop up space, to ten winners for up to 3 months in the first half of 2018. The concept is simple. Choose a location, record a 2 minute video and answer a few questions about your business. If shortlisted, pitch for space to our judges. Entries open: 20 September - 1 December Get ...

Free Space+ Terms and Conditions

Date: 18/09/2017
Description: Free Space+ Revo Competition for small businesses September 2017 Terms and Conditions By entering Revo’s (Retail Evolution) Free Space+ competition (the Competition) you agree to the following terms and condition (the terms): For the purposes of these terms, the following terms shall have the following meanings. ‘The Landlords’ – ‘This is the group of nine landlords committed to supporting winners of the Free Space+ Competition. These are Hammerson Operations Ltd, M&G Real Estate, ...

Free Space+ Applicants Toolkit

Date: 20/09/2017
Description: Applicant toolkit. Free Space+ is a Revo initiative supporting budding businesses ready for the next stage in their evolution. We are looking for enterprises that are small, hungry and would benefit from the experience of trading in an established retail centre. We have locations to suit every type of entrepreneur– from the big destinations, to smaller more local retail places that are the heart and soul of their communities. We have kept the limitations for entry to the competition to a ...

The Front Line | Issue 2 | The Insights Issue

Date: 25/09/2017
Description: Re v o t h e Fr o n t L i n e 1 #2 the Front line. The insights issue. September 2017 INC LuSI VITYcrazier?! Could it be any It's all about insight, trends and analysis. Get this inside facts p.22 It's all about inclusivity. Read our special insert. Upfront and personal: The Lord Holmes of Richmond MBE p.10 and BPF, to lobby for more radical change to peg business rates increases to CPI rather than the higher RPI. In addition to this, we are also advocating for a long overdue change to ...

Accessible Places: Removing barriers toolkit

Date: 29/11/2017
Description: Driving equality and accessibility in retail. 21 percent of the UK population have a disability, and many find themselves unable to participate in society due to the barriers they face.

Diversity is not just a buzz word | The Front Line

Date: 30/11/2017
Description: diversity is not just a buzz word. For a long time I have been uneasy about the paradox between the narrow demographic that dominates our industry, and the diversity of the towns, cities and communities we are working in. I fear that any unconscious bias that exists in our workforce could manifest in the places we create. Property needs to better reflect its audience. This is especially important for the retail property sector, which must create places that are exciting, dynamic and ...

Disability Focus | The Front Line

Date: 30/11/2017
Description: 08 Re v o t h e Fr o n t L i n e If it's hidden, you can't see it. By Helen Drury, Corporate Responsibility Manager, intu Retail spaces are all about people. They provide spaces for people to eat, meet, drink and socialise. We all work hard to attract our customers and keep them coming back. Yet there may be a customer that you haven’t thought about: your disabled customer. When 19% of the UK population have a disability, there is a huge opportunity to increase your customer base and ...

Autism Friendly intu | Accessible Places

Date: 01/12/2017
Description: Autism friendly intu. We have been working hard over the past two years to make our centres autism-friendly. This has involved a number of initiatives to make shopping easier and more fun for people with autism. We have partnered with the National Autistic Society to deliver training to all of our customer facing staff – customer service, security and cleaning being the main job roles – to make them autism aware, to give them the tools and confidence to support our autistic customers. ...

Blind personal shopping at intu | Accessible Places

Date: 01/12/2017
Description: Blind personal shopping at intu. At intu, we want to make our customers smile, and for them to leave our centres happier than when they walked in. But people with sight loss are not always able to go shopping by themselves, meaning that they can miss out on the fun part of, for example, getting ready for a summer holiday or getting a loved one a gift for a special occasion. Our journey started with a simple customer request asking if a member of staff could find the time to help them visit ...

Changing places at St Stephen's Centre, Hull | Accessible Places

Date: 01/12/2017
Description: Changing places at St Stephen’s Centre, Hull. St Stephen’s is the only shopping centre in the city with ‘Changing Places’ toilets - specialist facilities for severely disabled people and extra room for up to two carers. The centre also has incorporated wheelchair friendly ramps, lifts and automatic door openings as well as braille readers and large print guides. Safe Place - keeping you safe in Hull St Stephen’s are proud to take part in the Safe Places scheme. This helps to keep ...

Cities Unlocked at The Oracle, Hammerson | Accessible Places

Date: 01/12/2017
Description: Cities Unlocked at The Oracle, Hammerson Reading City Council, Microsoft, Guide Dogs for the Blind and The Oracle shopping centre collaborated on a creative wayfinding initiative enabling blind or partially sighted people to confidently navigate Reading town centre and a shopping centre environment. The initiative was part of the “Cities Unlocked” project aimed to make urban areas comfortable to navigate by those with sight and visibility issues and ultimately to create an inclusive and ...

My Guide at St Stephen's Centre, Hull | Accessible Places

Date: 01/12/2017
Description: My Guide open for business at St Stephen’s Centre, Hull. St Stephen’s shopping centre became one of the first shopping centres in the region to train its customer service and security teams to assist blind or partially sighted shoppers. My Guide Open for Business worked with St Stephen’s, to deliver specialist training to staff. This means the in-centre team at St Stephen’s can guide customers who are blind or partially sighted to and from stores, restaurants or leisure facilities of ...

Guidance Note 116: How does your public realm measure up?

Date: 04/12/2017
Description: The importance of public realm in retail environments. Public realm provides probably the biggest opportunity to assist placemaking and is key to all retail developments, whether they are external streets and squares, malls, retail parks or high streets. It is the interface with the customer on arrival and its initial perception can set the brand and tone of a development from the outset.

UKCA and Revo: Day 2 Programme

Date: 01/02/2018
Description: UK Cinema Association 2018 Conference, in partnership with Revo Building the big screen experience Wednesday 7 March | Leisure and Regeneration. Cineworld The O2, Greenwich _____________________________________________________________________ 09.30-10.00 Coffee and refreshments 10.00-10.10 2018 event cinema sizzle and welcome Phil Clapp, Chief Executive, UK Cinema Association 10.10-10.30 Leisure and regeneration - where are we as an industry? Edward Cooke, Chief Executive, Revo 10.30-11.15 ...

UKCA and Revo Sponsorship Packages

Date: 01/02/2018
Description: Conference 2018 6 & 7 March Building the big screen experience Day One digital marketing Day Two leisure and regeneration Sponsorship Building the big screen experience 6 & 7 March 2018 Cineworld The O2, Greenwich, London The UK Cinema Association (UKCA) has announced plans to host a landmark two-day conference in 2018. ‘Building the big screen experience’ will run across two days – Tuesday 6 and Wednesday 7 March – and is open to colleagues from across the industry. It will be held ...

Revo ACE Awards Winners' Magazine 2018

Date: 22/03/2018
Description: Great service led by great people. Best in class – our 2018 winners. With thanks to our fantastic sponsors: ACE Winners Congratulations to the Revo ACE Award 2018 winners! Destination & Top ACE Highcross - Leicester Owner: Hammerson Plc Soft Service Providers: ABM, ABM Technical and VSG Our Judges said... “It was clear that customer service is a huge focus for the entire team, led and supported by the General Manager to ensure it is at the core of the entire operation. There is a wide ...

Customer Experience Guide

Date: 13/04/2018
Description: We need to offer a diverse customer experience, one that isn’t left to chance. This guide has been produced to help you choose your recipe for success.

Revo Manchester 2018 Programme

Date: 22/05/2018
Description: What’s on. 18 – 20 September Manchester Central Convention Complex Tuesday 18 September ACTIVITY TIME 10:00 18:00 – 22:00 19:00 Cushman & Wakefield: Revo Ride 100k route, starting and finishing at Rapha Manchester. Contact holly.russell-kennedy@cushwake.com for information. Revo Manchester 2018 Welcome Party Revo Chief Executive & President Dinner 19:00 for 19:45 sitting. Invite only. LOCATION Rapha Manchester Mayfield Depot Artisan Manchester Wednesday 19 September TIME ACTIVITY 08:00 ...

Evolution of the Leisure Experience; Looking Forward

Date: 28/06/2018
Description: Amid changing customer behaviour, the role of leisure and in particular food and beverage (F&B) in the retail environment has evolved significantly in recent years. The inflow of contradictory news on the performance and the possible future of the sector has created a rather confusing picture. This research explores the broad spectrum of issues concerning the leisure market, from the change in consumers’ behaviour, impact of technology to the implications for the property industry.

Evolution of the Leisure Experience; Looking Forward: Executive Summary

Date: 28/06/2018
Description: Free to access, just log in! Amid changing customer behaviour, the role of leisure and in particular food and beverage (F&B) in the retail environment has evolved significantly in recent years. The inflow of contradictory news on the performance and the possible future of the sector has created a rather confusing picture. This research explores the broad spectrum of issues concerning the leisure market, from the change in consumers’ behaviour, impact of technology to the implications for ...

Guidance Note 121: Urban Explorers

Date: 17/08/2018
Description: This document has been developed by members of the Revo Security and Safer Shopping Committee for Centre Managers and Heads of Security, and others to assist them in understanding urban exploring (urbex) and what can be done about it.

ACE Awards 2020 - ACE Star audit

Date: 01/09/2019
Description: ACE Star audit example If you’ve nominated members of your team for an ACE Star award, our independent experts will be on the lookout for the below! Question Date Time Were you able to locate the member of staff without having to ask for them? Were you acknowledged immediately? Was the staff member appropriately dressed? Did you get a friendly greeting and a smile? Did the staff member stop working and give you their full attention? Was eye contact established initially and then at various ...

ACE Awards 2020 - Category audit

Date: 05/09/2019
Description: Main category audit example The example below highlights the audit report our mystery shoppers will undertake. Some questions are only valid for certain categories. Likewise, there are some sections that do not hold any score if you have indicated a no on your entry form. The answers are still highlighted for information purposes as you may wish to provide feedback. Question Date Time Before leaving home (first visit only) Can I find the retail place's website via Google? Are opening hours ...

The New Food Hall Model - Learning by Example

Date: 05/09/2018
Description: Our retail centres have faced the challenges of the 2008 recession and the ongoing impact of online shopping. This has led to a clearly demonstrable reduction in retail space requirements. In recent years we have seen the resulting loose space taken up with cinema and restaurant-led leisure and we believe the next wave of retail repurposing will increasingly include food-led market halls.

Revo Manchester 2018 Show Guide

Date: 18/09/2018
Description: Show Guide Get Connected! Wifi: MCCC #Revo2018 Supporting partner: Contents 1 03 Welcome 05 Schedule of events at a glance 07 Programme 11 Our speakers 30 Our sponsors 46 Our exhibitors 63 Floor plan 65 Exhibitor list 66 Revo City 71 F&B and Leisure Showcase 75 Our Partners 2 Welcome 12 months on from the first rebranded Revo Conference in Liverpool, it won’t have escaped anyone’s attention that we continue to live in challenging times. No matter who you are the impacts of demographic ...

Hammerson - More Magazine

Date: 06/11/2018
Description: M O future proof How shopping innovations, technology and events are shaping the in-store experience PAGE / SI X fashion’s most wanted VO L 01 Take the guesswork out of the new season with Hammerson’s PLUS app PAGE / TE N R W H E R E MO R E H A PPE NS E 04 hello 19 where fun happens Why there’s more happening at Hammerson 22 Hammerson’s UK Commercial Director, Iain Mitchell, tells us how a bricks-andmortar retailer can thrive in an online age What to see, eat and do at two of ...

Revo ACE Awards Winners Book

Date: 05/04/2019
Description: best in class. our 2019 winners The people and places offering the very best experiences. Main sponsor: Community & Top ACE. Serpentine Green Shopping Centre, Peterborough Community category sponsor: Congratulations to the Revo ACE Award 2019 winners! Owner/Managing Agent: British Land Soft Service Provider: MITIE Our Judges said… “Great customer service is a priority, evident from every interaction at Serpentine Green. Staff are shining examples of a warm, helpful, solutionoriented ...