Our fantastic shortlist aced the first round of mystery shops and now they're looking to impress our expert judges.
The 2019 winners will be announced at Destination R, taking place on 3-4 April at the Hilton Birmingham Metropole. It’ll be a night to remember as we recognise and celebrate the very best customer service delivery within our community.
Representing the very best of our diverse sector, celebrating successes and recognising the collective opportunities ahead for our evolving community of retail property and placemaking enthusiasts, it’s an evening not to be missed.
Plus, Revo members can save with our priority booking rate. So what are you waiting for? Secure your place now from just £125.
The perfect opportunity to connect and create all-important partnerships with 350+ of our sector’s best and brightest!
Also founder of Holly & Co and UK Ambassador to Small Creative Businesses, she’ll share her experiences and belief in the power of innovation and the need to champion and connect like-minded creative enterprises across the world.
Hear her take on entrepreneurialism, e-commerce, reinvention and innovation in retail, which Holly ...
Our Re:tale shortlist.
Sponsored by ShopperTrak.
Celebrating retailers, F&B and leisure operators with a story to tell; those demonstrating continuous innovation, and delivering an outstanding and differentiated customer proposition.
Find out more
Our Rising Star shortlist.
Sponsored by Orrick.
Recognising young professionals under 30 demonstrating passion, innovation and commitment, energising and driving progress in our industry and beyond.
And this year, we’re shaking things up! There's a lot to look forward to...
The team includes our President, Mark Williams of Hark Group, our Vice President, Mark Robinson of Ellandi, our Chief Executive, Edward Cooke as well as our ...
It’s THE must attend for anyone and everyone involved in the management and operation of retail property and placemaking.
We’re heading in an exciting new direction and hope you’ll join us on our journey! Be part of it on Wednesday 3 - Thursday 4 April.
Connect and learn with 500+ place management and operations ...
The shortlist for pure excellence in retail property and placemaking is here and it’s full of truly inspiring examples of new builds, repositioning of space, regeneration and more.
We'll also be celebrating the very ...
Connect with over 2,500 senior decision makers from across our diverse and progressive retail property and placemaking industry. Do deals. Learn. Socialise.
We're absolutely delighted to join 14 national organisations representing retail property and placemaking across Europe and the globe and in doing so allowing for a more collaborative, strategic and mutually beneficial relationship that will advance the interests of our global community.
We're joining the following countries:
It’s your chance to see out the year in style, with over 1,000+ retail property and placemaking experts under one roof, all looking to network and celebrate the significant and diverse contributions to our industry as we crown our 2018 Gold Awards winners.
With just two weeks remaining to save with our special priority rate, you can’t ...
Not really sure what Revo membership gets you? We managed to get hold of Rebecca Ward at FrogBox Marketing to continue our story of Suzy our (almost) fairytale member.
What did she get up to with Revo? Have a watch below!
Are they here to stay in light of current challenges? What are the potential consequences for other retailers, local authorities and crucially the wider investment community?
Following the seminar, join us for our Scotland Annual Drinks Reception – a unique opportunity to learn, network and socialise all in one evening!
The story of Suzy our (almost) fairytale member continues!
We're on a mission to expand our community and have been pushing a membership campaign over the past 7 months.
You can watch the newest video below.
You’ll hear from the industry’s most innovative players, who through their unique businesses and talents are embracing and transforming our dynamic retail property and placemaking community.
Be inspired. Be transfixed. Be astounded. Our conference programme is a roller-coaster of insight, interaction and enlightenment. Plus, it'll reward you with 19 hours CPD.
Over the past 6 months we've released videos, featuring some willing member volunteers, reading a story of an imaginary member called Suzy from Bushy Bratley and all the benefits she recieves.
View our most recent one here with Jaya Relwani from Ellandi!
We’re heading to York this year on the Thursday 4 October to discover how our retail destinations are responding to the challenges and opportunities of tomorrow, today.
Take a journey with us and explore how the retail ...
Benefit from a special 20% discount on the ticket price. Attend Retail Revolution 2018 - A look into London Retail's Crystal Ball on Thursday 12 July, 07:30 - 10:30.
Covering topics such as:
We're also delighted to be launching our latest research, produced with Savills, focusing on the evolution of the leisure experiences and the opportunity and challenges it presents for us all.
Stay ahead of the curve and be one of the first to hear our findings on the challenges facing leisure operators, how the industry can continue to adapt and innovate ...
In partnership with AR, PMA and SAS, we're bringing our community together.
The guest list is growing daily but what’s it all about?
By joining 2,500+ of the most senior decision makers you’ll be a part of the UK’s largest retail property and placemaking event of the year.
Plus, included in your ticket price - a conference programme debating the seismic shifts impacting traditional retail landscapes. Worth 19 hours CPD - you can't afford to miss ...
Interested in membership? You can find out more information and join us here
On Tuesday 19 June from 18:30 onwards and set inside Giant Robot, Street Feast’s latest eating and drinking “rooftopia”, we’re connecting enthusiasts from across the breadth of retail property and ...
Covering investments and developments shaping the next decade, the questions being answered are:
How will proliferating millennial influence and a technologically advancing older generation affect how stores are designed, managed, used, and valued?
Thursday 8th March 2018, 10:30 – 16:30
10:30 Arrival - Refreshments at Costa Coffee
11:00 Study Tour of Junction 9 hosted by Quadrant...
Connect with over 2,500 senior decision makers from across our diverse and progressive retail property and placemaking industry. This is the largest gathering of our community in the UK – all the people and businesses that together create, deliver, operate and occupy great places for work, rest and play.
How much? Member priority tickets are just £395 until Friday 20 April! Not a Revo member? Sorry, tickets ...
Tuesday 14 November, 18:00 - 21:00 at WeWork Aldgate, London.
Following the announcement between ourselves and the British Property Federation (BBF) to launch a new partnership to push forward diversity in the industry, Real Estate Women have invited the leaders behind this initiative to tell more about how diversity and inclusion can be incorporated into space planning, business development and ...
Revo’s recent tour of Westgate Oxford, a joint venture between Landsec and The Crown Estate was a unique opportunity to hear from the Landsec team first hand as they near completion ahead of its launch in creating the ultimate retail and lifestyle destination.
Set to open on Tuesday 24 October, Westgate Oxford is seen as one of the highly anticipated openings of this year. Boasting over ...
Ever since we rebranded to Revo, we've been working hard to raise our game.
We’re committed to enhancing and improving our output in order to support our community to succeed.
There’s been some good stuff since last ...
Supported by main sponsor Hammerson, and supporting sponsor Lifestyle Outlets, the dinner attracted members from the diverse community of retail property and placemaking – including BMO Real Estate Partners, Colliers, Dixons Carphone Group plc, Glasgow Airport, Hammerson, Hines, intu, JLL, ...
For example, did you know Heathrow sells more than 26,000 cups of tea, 35,000 cups of coffee and 1,050 bottles of champagne every day. Plus, more than 974 tons of chips are sold at the airport every year. That’s a lot of munching!
Get the gen, first hand. Snappy introductions from a hand picked selection of some of the market's newest debutants. Be amongst the first to hear their aspirational expansion plans and upcoming property needs!
See, hear and experience.
Visit our Rum Bar where Sugar Dumplin founder Norris Panton, guest presenter on Channel 4's Sunday ...
As well as ground breaking Virtual Reality technology with HTC’s VIVE and Mixed Reality with Zap In A Box to Transparent Screens, cutting-edge touch screens and interactive software, the Digital Playground will also introduce retailers to Marvin, the intelligent robot from Emotion Robotics.
Keynote speaker Kate Ancketill (CEO and Founder GDR Creative Intelligence), expert in innovation is set to close the day one line up with an eye-opening look at how fast-moving retail and leisure brands are harnessing world-leading ...
With a supporting report and a new website, the Platform will showcase UK-wide developments opportunities which encompass regeneration, mixed use and retail space.
Sponsored by UK property consultancy, Carter Jonas, the Platform reflects the kind of strategic ...
This exciting £30 million retail and leisure development, including 14 shops and 8 restaurants and anchored by a 12,000 sq. ft. four screen Everyman cinema is set to be unveiled in Spring 2017. Bell Court is set to transform the area, promoting vibrancy during both day and night.
An open air shopping experience, boutique cinema and quality restaurants, all set within an inviting public space, will ensure that Bell Court compliments the heritage of ...
We are looking to you for submissions to celebrate and recognise the very best of new retail schemes and active investment into an existing retail destination. New for 2016, we have introduced the Public Sector Award which highlights investment and ingenuity by the Local Authorities and Public Sector Bodies.
You can start your submission at any time, save as you ...
The high demand for attendee places is being driven by industry figures wanting to share insight with key business and political decision makers from within and outside the industry on the future for the retail property sector outside the EU.
“In the ...
The workshop provided attendees with the opportunity to hear first-hand from some of the winning entrants of this year’s Awards and provide their thoughts on how the Purple Apples could be improved for next year.
The session began with the Cause Related Marketing category ...
The conference was held at The Truck Theatre, located in the heart of the city, with the programme featuring a session on the creation of theatrical experiences within shopping centres – with contributions from senior representatives of Hull’s North Point Shopping Centre and the Trinity Leeds centre.
20 senior retail property delegates from companies including Intu Properties, Land Securities, Lunson Mitchenall and Hammerson returned from a study tour to Singapore and Kuala Lumpur, Malaysia – hosted by the British Council of Shopping Centres (BCSC).
The study enabled delegates to explore new and regenerative retail and leisure developments in the two cities, with guided tours provided by senior representatives from the likes of the Urban Land Institute, Benoy and Lendlease.
Hundreds of thousands of families are touched by dementia every year and many people don't know where to turn. Dementia can be scary but you don’t have to face it alone.
The UK’s largest B2B deal making and networking event for the British retail property industry.
2,500+ leading retailers, property investors, developers, agents and a whole host of professional advisors, service providers and local authorities under one roof.
Bringing together decision makers from across the entire retail property sector, this is your opportunity to fast-track weeks ...
The campaign will showcase the contribution of the retail property sector by highlighting inspiring individuals and initiatives taking place around the country.
We are open to ideas and potential partnerships to enhance the campaign so ...
Meet and network with 2500+ leading retailers, property investors, developers, agents, professional advisors, service providers and local authorities at BCSC 2016.
Join us at the UK's largest B2B deal making and networking event for the retail property industry.
As a BCSC member, you are elgible for a discounted member rate - saving up to £295. Lowest early bird rates end 29 April.
You can update your interests on your MyBCSC profile to receive content tailored specially for you, or you can sign up to our updates here by clicking the links:
BCSC monthly update Member Only
Research & Education newsletter Member only
Guidance Note publications Member only
Mark Bourgeois, Executive Director of Capital & Regional Plc, has been installed President of the British Council of Shopping Centres (BCSC) at the BCSC Annual Dinner and Gold Awards.
He takes over from David Atkins, Chief Executive of Hammerson Plc, and will be supported by Giulia Bunting, Planning Director and Main Board Director at GL Hearn – part of Capita Real Estate – who has stepped up to BCSC Vice President.
BCSC also announces it has appointed Mark Williams, Director ...
MINISTER TO SPEAK AT BCSC 2015
Marcus Jones MP, Parliamentary Under Secretary of State (Minister for Local Government) with responsibility for high streets, town centres and markets, will speak on the second day of BCSC 2015 conference, it is announced today.
The former Chairman of the All-Party Parliamentary Group for Town Centres is expected to provide an update and further insights into government thinking on the revitalisation of town centres and high streets at the highlight of ...
In the early hours of Wednesday 8 July, 20 retail property professionals met at London Heathrow Airport to embark on a trip to Marseille for the first of BCSC’s newly re-introduced International Study Tours.
The two days promised to be jam packed with visits to some of the most iconic architectural buildings in the South of France. Shortly following landing in Marseille the tour kicked off with a visit to the Hotel du Department Bouche du Rhone, followed by a walk round the iconic ...
On Friday 17 July, our ‘Making Retail Development Happen’ seminar, chaired by Mark Bourgeois, Executive Director, Capital & Regional Plc, saw the launch of our new report outlining the importance of local authority leadership and positive partnerships.
Representatives from all spectrums of the retail sector and local authorities gathered at the CBRE offices to hear from an array of speakers including the report author, Andrew Ogg, Director, Leslie Jones, who touched upon a ...
Henry Dimbleby MBE to headline speaker programme
The full speaker programme for BCSC 2015 in Manchester has been announced today with Co-founder of Leon Restaurants, The Sustainable Restaurant Association and recently launched London Union, Henry Dimbleby, kicking the conference off on 16 September.
Henry Dimbleby rose to fame by launching the Leon restaurant chain with John Vincent. In 2010, he co-founded The Sustainable Restaurant Association with a mission to put sustainability at ...
On Thursday 17 June, we launched the first in the series of our Food’s in Fashion events. Over 100 delegates gathered at the British Library to hear from a line up of fantastic speakers including the BBC’S Great British Menu judge and restaurateur Oliver Peyton, Karen Forrester, CEO, TGI Friday’s UK, Jillian MacLean, MD, Drake & Morgan and more. Following a successful day and positive response to the event, we look forward to hosting the second in the series later this ...
On Tuesday 30 June, CBRE kindly hosted our Sustainable Shopping Centres Seminar, a joint event organised by the BCSC and IPF which saw the launch of launch of our Energy, Performance and Value report.
This research, undertaken by CBRE, was commissioned to investigate the links between the cost and efficiency of energy usage and financial performance in the UK shopping centre market. Findings of the research were presented by authors Rebecca Pearce, EMEA Head of Sustainability ...
On Friday 12 and Friday 19 June, Network Rail Property hosted two study tours to the much anticipated Grand Central Birmingham which presents one of the most exciting retail developments to open in 2015, so it was no surprise that both tours were fully booked.
The Study Tour began with four presentations from Richard Brown, Development Director at Richard Brown Property Consultancy Limited, Keith Stone, Leasing Director, Keystone Retail Property, Jeremy Haldane, Associate Director at Mace ...
On 10-12 June, BCSC North members took over the Carden Park Hotel, near Chester to hold their annual BCSC North Conference & Dinner.
The event brought together just over 100 top level professionals from the retail property industry based in the North of England. This annual residential event started on the Wednesday evening with welcome drinks and dinner in the grounds of the hotel. Delegates were also given the opportunity to meet BCSC’s newly appointed chief executive John Coyne ...
On the 2 June 2015 BCSC joined forces with Estates Gazette on their 3rd annual Retail Summit. Held for the second year at the Waldorf Hilton Hotel, London the event attracted over 150 top level professionals from the retail property industry.
Chaired by Ed Cooke, Director of Policy and Public Affairs at BCSC, the event took a look at the convenience format which continues to dominate the retail market. For a full review please click here.
On 18 - 19 March Cardiff hosted the Shopping Centre Management industry for the UKs largest annual centre management event.
More than 500 delegates gathered at the Mercure Holland House Hotel for a packed programme of conference sessions and an exhibition showcase.
The event kicked off with a packed study tour including Friars Walk in Newport, St Davids Dewi Sant, Cardiff and finally The Morgan Quarter, Cardiff. Delegates were welcomed back to the venue for an evening welcome drinks ...
There will be more networking opportunities than ever at this year’s event. Join us on the evening of Tuesday 15 September for our Opening Party at the newly opened Corn Exchange.
Kindly sponsored by the investor, Aviva Investors and development manager, Queensberry Real Estate, the Opening Party is an opportunity to network with other delegates pre-event, within the setting of this impressive Grade II listed building situated in the heart of ...
Queensberry Real Estate has been selected by Newport City Council to deliver a new modern shopping centre in the heart of Newport City Centre and BCSC attended in full force to find out more.
On 5 March Queensberry hosted a study tour beginning on the 9th Floor of the iconic Chartist Tower on Upper Dock Street followed by a tour of the project.
Stuart Harris, Commercial Director, Queensberry Real Estate, kicked off the tour with a presentation on the development along with Sheila ...
On Thursday 19 February, BCSC Scotland hosted its Annual Dinner at the stunning Kelvingrove Art Gallery & Museum, Glasgow. The event, a sell-out for the second year in a row, demonstrated the best in Scottish hospitality with 400+ retail property professionals attending, providing guests with the opportunity to entertain existing clients, network with potential clients and reconnect with old friends and colleagues over a glass of bubbly.
Iain Doran, Chair of the BCSC Scotland Committee ...
EVENT ROUND UP
On Thursday 11 December, BCSC North members got together for the annual Christmas event, comprising of a Study Tour to the Lowry Outlet and MediaCity UK followed by a Christmas lunch with a twist at Damson Restaurant, kindly sponsored by Photo-.Me International PLC. The BCSC North Christmas event certainly highlighted what the Northern Region has to offer with new developments on the horizon in the region.
Hosted by Peel Outlets, our members (from all sectors of ...
BCSC MARKS END-OF-YEAR CELEBRATION WITH FUTURE PRESIDENT ANNOUNCED
2015 will offer even more opportunities for growth in the retail property sector, according to new BCSC President and Chief Executive of Hammerson, David Atkins, speaking at the BCSC Annual Dinner and Presentation of the Gold Awards.
Mark Bourgeois was announced as Junior Vice President, joining Suzi Clay as Vice President. Mark will become BCSC President in 2017.
The evening brought close to 1,000 ...
EVENT ROUND UP
Last Wednesday the retail property industry was out in force to celebrate the year’s achievements at BCSCs Annual Dinner, which was sponsored by Dransfield Properties.
The evening saw the announcement of the winners of the prestigious BCSC Gold Awards as part of the celebrations at the Grosvenor House Hotel in London. Six winners were crowned, including Stanhope and British Land for their New Centre of the Year; Old Market in Hereford.
Awards also went ...
EVENT ROUND UP
Conference chair Dan Innes, Managing Director of Innesco, kicked off proceedings with a brief introduction to BCSC and details of the students one year free BCSC membership. I’m sure all you BCSC members would agree this offer provides the ...
EVENT ROUND UP
Feeling like I’d pulled the long straw in the events team I attended our Working With Agencies workshop in the stunning surroundings of the RPC offices overlooking St Katherine’s Dock. This 4th commercialisation educational workshop has proved popular over the past 2 years and we once again had a full house.
The day was hosted by Chris Bestley, Head of Education, IPM and opened by Richard Isom, Mall Retail and Brand Partnership Manager, Land ...
EVENT ROUND UP
BCSC Scotland F&B Seminar and Drinks Evening
On the 23 October BCSC Scotland came together for an evening of education and networking at the Hard Rock Café in Glasgow. The evening kicked off with an informative seminar on food and beverage in the retail environment focusing specifically on the direct impact on rental incomes and ultimately the value of shopping centres.
Sarah Fox, Head of Speciality Leasing, Hammerson talked about ...
EVENT ROUND UP
How Will Future Tech Impact Physical Retailing? Thursday 9 October 2014 Hosted by Addleshaw Goddard, London
Addleshaw Goddard kindly hosted over 130 BCSC delegates on Thursday 9 October to debate retail’s digital future. In association with Addleshaw Goddard and Blackstock, BCSC was joined by a panel of speakers from Gamar, Semetric, HERE (a Nokia company), Samsung and Hammerson to discuss the speed of the ...
Results of the Day
Winning Team - Hole 13
(4 ball at Gleneagles)
Sponsored by - Enterprise Controls
Runners Up - Hole 4
(4 ball at the Carrick)
Sponsored by - The Carrick Golf Club
Shortest Drive - P Wishart
Sponsored by - Atelier Ten
Longest Drive - Ben Steele
Sponsored by - Land Securities...
On 3 June, BCSC partnered with EG Conferences on the 2nd Annual Retail Summit.
Attended by 120 retail property professionals and chaired by Michael Green, it was a very successful and informative one day conference.
Manchester Arndale Sweeps The Board
Manchester Arndale took top spot at the BCSC Purple Apple Marketing Awards. The industry was out in force at The Brewery to commend the most innovative and successful marketing from across retail property.
The awards, sponsored by MK illumination, celebrate the very best in retail property marketing. Manchester Arndale was awarded the top Golden Apple Award for ‘The Empty Shop’, a retail experiment held in collaboration with ...
BCSC 2014 Launches
Consumer behavior and its impact on retail growth will take centre stage at Olympia in September, as the biggest event in retail property returns to London for the second year.
BCSC 2014 will focus on getting into the mind of the ‘always connected consumer’ in order to secure sustainable retail growth. With some of the industry’s biggest names and High Streets Minister, Brandon Lewis MP, delegates will be challenged to deepen their ...
2014 ACE Winners announced
The retail property industry descended on Birmingham this evening to celebrate the best in customer service from around the country at the industry renowned BCSC ACE Awards. Overgate Shopping Centre in Dundee took the top spot and walked away with the coveted ‘Top ACE’ award at the Gala Dinner ceremony.
Launched by BCSC in 2006, the ACE Awards celebrate dedication, commitment and innovation in customer care. This year, comedian ...
For everyone involved in retail place management
Connecting the entire retail property and placemaking community