'Retail Place Management'

Revo | Love Cocoa

Date: 20/08/2018 10:22
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Free Space+ could accelerate your business!

Date: 22/12/2017 12:24
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Another one flies the nest!

Date: 15/06/2018 14:22
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Building the big screen experience

Date: 03/07/2018 11:13
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Mobile Charging Hazards in Retail Places

Date: 03/07/2018 11:13
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Spring into action - and save more than money

Date: 03/07/2018 11:13
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Mental health, biophilia & economics

Date: 03/07/2018 11:13
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Developing the Young Workforce at The Avenue

Date: 03/07/2018 11:13
Description: The Avenue Shopping Centre in Newton Mearns has launched the first ever shopping centre workplace initiative order to educate primary school children on the benefits of working in retail.

Revo | The challenge of modern slavery

Date: 03/07/2018 11:14
Description: The criminal justice system is rising to the challenge of the threat posed by modern slavery and is fighting back. It is estimated that there are between 10,000-13,000 slaves in the UK but there may be many more.

Revo | Have you visited Bromley recently? It’s like another planet.

Date: 27/06/2018 11:57
Description: Following the long, bustling and burgeoning High Street up to the Glades (Bromley’s stalwart shopping place previously owned by intu and still bearing bright orange flashes of inspiration) it was hard to believe that retail apparently is on its knees.

Revo | Disability Confident

Date: 03/07/2018 16:51
Description: As the role of stores changes, providing the best ‘experience’ is crucial in bringing in customers and making them want to return. Location and the physical space are key elements in this.

Revo | Evolution of the Leisure Experience - the outcome!

Date: 03/08/2018 09:49
Description: Retail property and placemaking enthusiasts from across our industry were up bright and early on Thursday morning to attend the London launch of our latest research piece, produced with Savills, focusing on the evolution of the leisure experience and the opportunity, plus challenges, it presents for us all.

Revo | Customer profiling: Less Big Brother and more experience enhancement.

Date: 09/07/2018 14:10
Description: Profiling your customers may seem a little Big Brother, but most people are happy to provide personal information if they feel it will be held securely and they receive a benefit from it, i.e. your secret sauce. It’s not creepy, I promise!

Revo | Be alert, not alarmed.

Date: 16/08/2018 10:48
Description: The attack on the Tuesday 14 August at Westminster is unfortunately a timely reminder that, whilst many are enjoying their well-earned summer breaks that, unfortunately terrorism does not cease. Terrorists have a rich arsenal of attack methods at their disposal. Using vehicles as weapons of attack seems to be a current favoured tactic, therefore all crowded SPACES are a potential vulnerability.

Revo | Treating customers with respect and fairness - HX Car Park Management.

Date: 11/09/2018 16:56
Description: Car park management firms can often face negative stereotypes in the public eye; we are seen as greedy, uncompromising and all too eager to issue a parking charge notice (PCN) in the interest of turning a quick profit. At HX Car Park Management, we believe in doing things differently, keeping customer service at the very core of our company values.

Revo | From Crisis Comes Opportunity - Access Point

Date: 07/11/2018 14:47
Description: It’s an age old adage – that when an environment changes and there’s talk of a ‘crisis’, the most astute are aware of the risks but also recognise the opportunities presented.

Revo | Should Black Friday ditch the discounts and sell the experience?

Date: 21/11/2018 15:32
Description: As Black Friday approaches retailers everywhere are preparing for what should be one of their busiest times of the year. But with figures compiled by Springboard revealing that last year’s Black Friday saw a decrease in high street footfall of 4.2pc when compared to the year before, does this mean the hype for the event, which originated in the USA, has died off?

Revo | Our new diploma!

Date: 07/12/2018 14:32
Description: Solent University is thrilled to announce the launch of the Revo Diploma in Retail and Leisure Place Management.

Revo | We visited intu Watford!

Date: 14/02/2019 15:21
Description: I’m here at Mark’s invitation (intu’s PR guy) to see their new extension and in true intu style, his organisation is also warm, thorough and helpful with salient instructions to find the management office buried in the heart of intu Watford. Thank God I had them – it’s a big place.

Let's talk EVs

Date: 11/07/2019

As electrical vehicles are gradually filling up our streets, we are looking to understand the implications of this evolution of transport on retail placemaking and property.


Revo members can read the comprehensive insight and see the research results on EV charging highlighting some key behaviours in usage across the portfolios of six major owners from our community.


Yesterday, we held a roundtable with our senior members, behavioural and climate change specialists to discuss ...

Businesses urged to open doors to billions held by purple pound consumers

Date: 06/06/2019

Businesses are being encouraged to register for Purple Tuesday to learn more about the purple pound – the spending power of disabled people and their families.


Over 13 million people in the UK, one fifth of the population1, live with a disability and households with a disabled person spend a combined £249 billion a year2. But many businesses could do more to provide for disabled customers, according to the organisers of Purple Tuesday.


Purple Tuesday is an ...

Premier Park - Parking that works for you

Date: 30/05/2019

Premier Park, one of our fantastic members, are making a huge impact in the world of retail property and placemaking, successfully managing parking within our community. So we set out to learn more about the team, what drives their passion and their rapid growth in the retail environment. As a fast-growing business, the range of parking services offered and their passion to understand client needs is integral to the Premier Park offer.

Here’s what the team had to say:

Currently we ...

London Retail: An Industry In Flux

Date: 29/03/2019

We have partnered with Bisnow who bring you this event on 18 April which will look at the city’s retail resurgence.

What you'll learn:

1. How will Brexit affect the sector and investments in 2019?
2. How will logistics and residential development further affect the development of retail destinations around the city?
3. With reducing portfolios, where and what type of retail will be successful in the coming years?
4. With an increased focus on experiential retail, are we getting ...

Destination R - The new home of SCMC

Date: 22/03/2019

Formerly known as the Shopping Centre Management Conference and SCMC, Destination R is the only event of its kind in the UK dedicated to retail place management.

There are plenty of reasons to attend this year, here are just a few:

  • Network with 500+ retail property and placemaking professionals including representatives from shopping centres, BIDs, Local Authorities, retail parks, leisure destinations, outlet malls, transport hubs and more – all under one roof

  • Hear from our expert ...

Hatch: Boosting future retail ideas

Date: 18/03/2019


We kick off 2019 with a new campaign to find the next generation of retail talent and help breathe new life into malls in the UK and Ireland.

Project HATCH is backed by some of the biggest names in retail property, including Landsec, Hammerson, Westfield, M&G Real Estate, Harcourt and Ellandi. Together, with the British Independent Retailers Association (bira), they will run a Dragons’ Den style competition offering free space and expert marketing advice in their retail ...

Find out how America is making retail great again!

Date: 30/01/2019

We’re flying across the pond, a rather large one at that, and heading stateside to see the retail delights Washington, D.C and New York City have to offer!

Our sneakers are packed, city maps uncrumpled and we’re collecting up our loose cents for what is set to be our most exciting trip yet as we gain insight into the current retail property market and what’s in store for the future of these two exciting cities.

Mixed-use? Check. Urban Regeneration? You got it. Cutting-edge ...

Revo & High Streets 2030 Report Launch

Date: 11/01/2019

The Housing, Communities and Local Government Select Committee published its High Streets 2030 Report last week, where Ed Cooke, Chief Executive, and Mark Williams, Director of Hark Group and former President of Revo, presented oral evidence to the committee last October and both are quoted in the final report, in addition to our advance written submission.

Revo, which represents all stakeholders in the £360 billion retail property sector, has welcomed the outcome of ...

Purple Apple Marketing Awards entries are open!

Date: 21/12/2018

We hope you’ve finished scribbling down your Christmas list, because it’s time to get started on something bigger and better.

We are now welcoming submissions for our Purple Apple Marketing Awards, the UK’s only award scheme that celebrates effective retail destination marketing within the retail property and placemaking community. Entries are invited from all types of retail environments including transport hubs, shopping centres, retail parks, outlet malls, markets, ...

Counter Terrorism Policing - Incident in Strasbourg.

Date: 12/12/2018

National Bulletin from Counter Terrorism Policing.

Whatever the motivations for last night’s attack in Strasbourg attack prove to be, we should take it as a reminder of the ever-present threats and risks that our communities face. 

We have already made a call-to–action through our Winter Awareness Campaign and I urge you to broadcast that as widely as you can. The key points for people to act on are: 

  • Link in to your local forces for advice and guidance on safety and ...

Christmas trading hours.

Date: 12/12/2018

The retail property and placemaking industry is currently going through challenging times.

It is therefore important that retailers, owners / investors and management teams work closely together to maximise opportunities for trade at this critical time of year.

This year, Christmas Eve falls on a Monday and we would encourage all parties to consider their trading hours to allow stores to trade, for example, until at least 5pm. It is acknowledged that this should be balanced against the ...

Christmas security all wrapped up with Counter Terrorism Policing.

Date: 07/12/2018

Working together with communities, Counter Terrorism Policing wants Christmas security all wrapped up.

Shoppers are being asked to put security at the top of their ‘must have’ lists this Christmas.

With the festive rush about to get underway, Counter Terrorism Policing has launched its biggest-ever winter advertising campaign as part of ACT: Action Counters Terrorism.

While there is no known increased threat to busy town and city centres, people flocking to stock up on Christmas ...

Our new diploma in Retail and Leisure Place Management.

Date: 07/12/2018

In partnership with Solent University Southampton, we're thrilled to announce the launch of the Retail and Leisure Place Management diploma!

The course - which is the first of its kind - was designed in partnership with the Revo Educational Trust, and was developed to support those who are looking to progress in their retail/leisure role to management level.

Davinder Jhamat, our Head of Research and Education reveals more about the qualification, and who it is suited to.


Hi ...

Small Business Saturday!

Date: 01/12/2018

Small Business Saturday UK is a grassroots, non-commercial campaign, which highlights small business success and encourages consumers to 'shop local' and support small businesses in their communities.

The day itself takes place on the first Saturday in December each year, but the campaign aims to have a lasting impact on small businesses.

On Small Business Saturday, customers across the UK go out and support all types of small businesses, online, in offices and in stores. Many small ...

Our new diploma timetable has been released!

Date: 16/11/2018

Time to up your game. Our new 18 month part-time, Level 4 Diploma on Retail Place and Leisure Management in partnership with Solent University Southampton has been designed to fit around your busy work and home life.

We've just released the timetable and full module programme!

Whats on the programme?

  • Principles of Retail and Leisure Place Management

  • Fundamentals of Property Law and Data Governance

  • Financial Management and Reporting

  • Management, ...

Emilie Rose Stationery: Free Space+ winner!

Date: 14/11/2018

A big congratulations is in order to Emilie Rose Stationery who has taken up retail space in Hammerson's Silverburn in Glasgow!

Emilie Rose Stationery is an amazing indie Glasgow business and a winner of our Free Space+ competition, delivering a unique offer to Silverburn's customers.


Check out her links below!




Purple Tuesday - Tuesday 13 November.

Date: 13/11/2018

Nearly one in every five people in the UK has a disability or impairment, and over half of households have a connection to someone with a disability. Their collective spending power – the Purple Pound – is worth £249 billion to the UK economy.

However, this potential is not being fully realised. There are still real (and perceived) barriers that make it harder for disabled people to find work, spend money online and in store, and enjoy a drink or meal out.


Purple ...

We'll be at MAPIC! Pop in and see us.

Date: 12/11/2018

This year we’re sending a delegation of 4 to MAPIC to fly the flag for the UK retail property and placemaking sector, promoting all that’s good (and addressing the bits that are challenging!) about our market, and highlighting the innovation and collaboration that’s happening as the sector continues to evolve.

The team includes our President, Mark Williams of Hark Group, our Vice President, Mark Robinson of Ellandi, our Chief Executive, Edward Cooke as well as our ...

Destination R - the industry is evolving, and so are we!

Date: 09/11/2018

Join us as we take over the Hilton Birmingham Metropole for our brand new, one of a kind, conference and exhibition.

It’s THE must attend for anyone and everyone involved in the management and operation of retail property and placemaking.

We’re heading in an exciting new direction and hope you’ll join us on our journey! Be part of it on Wednesday 3 - Thursday 4 April.


Our audience.

Connect and learn with 500+ place management and operations ...

The Physical Store in the Omnichannel World.

Date: 05/11/2018

The rise of the internet has proven to be the biggest disruptor in the retail industry. The borders between online and offline retail have blurred. So what is the role of physical stores in this omnichannel environment and how are retailers adapting to the changing face of retail?

We've discussed the findings of our research and how retailers and landlords can work together to adapt better to the new retail environment.


View the presentation here

Study Tour to intu Lakeside.

Date: 11/10/2018

This November, we’re heading down to intu Lakeside for an exclusive tour of their brand new £72 million leisure development!

At 175,000 sq.ft., the development will make intu Lakeside one of the biggest leisure attractions in the southeast, offering customers some pretty exciting new facilities including:

  • Nickelodeon’s first ever theme park in a UK Shopping Centre

  • Flip Out, the world’s fastest-growing trampoline park operator

  • Hollywood Bowl, the UK’s leading ...

Future Gazing Series: Retail & Residential Co-habitation.

Date: 11/10/2018

It may be taking place on Halloween, but there’s nothing spooky about the next seminar in our Revo Hub Future Gazing Series.

Join us as we consider how retail and ground level public realm impact the long term success of residential-led developments, in the heart of Lendlease’s £2.3 billion regeneration programme.

Combining both a seminar and self-guided study tour, it’s the perfect opportunity to explore the development billed as ‘central London’s new ...

Retail Matters Week.

Date: 08/10/2018

This week we'll be celebrating all the incredible effort that our industry puts into work, jobs and skills. 

We'll also be focusing on constructive solutions to homelessness and how our community can contribute positively to a solution!


Find out what's happening here

Constructive Solutions on Homelessness: Retail Property’s Role.

Date: 02/10/2018

Following on from our event in May, we're continuing our work on homelessness and how the retail and property sector can contribute positively to long-term, sustainable solutions.

As part of our Retail Matters Week, we will explore solutions that may provide some of the most vulnerable people in our society with secure and well-paid employment, valuable training and support and a safe place to stay. We would love for you to join us and hear your thoughts on the subject.

Join us on ...

Our new industry diploma.

Date: 01/10/2018

Through the Revo Educational Trust, we've launched a brand-new UK retail management qualification, a Diploma in Retail and Leisure Place Management, in partnership with Solent University in Southampton.

The Level 4 industry diploma, with its first intake starting in January 2019, will provide a blended learning course delivered by Solent University, a leading provider of industry education and training with a focus on the practical side of higher education. 

The part time course will be ...

Treating customers with respect and fairness - HX Car Park Management.

Date: 24/09/2018

We’re delighted to have HX Car Park Management as the main sponsor of the ACE Awards 2019. Take a look at their unique approach to car park management.

At HX Car Park Management, we pride ourselves on our fresh and modern approach to customer service and the everyday running of our nation’s car parks. Our key value is transparency and we strive to build trust with the British public by always treating our customers with fairness and respect. We achieve this through our fair ...

Revo Manchester 2018. It's here!

Date: 21/09/2018

This is the largest gathering of its kind in the UK – bringing together the sector’s key decision makers and dynamic businesses that together create, deliver, operate and occupy great places to live, work, shop, eat and be entertained.

Connect with over 2,500 senior decision makers from across our diverse and progressive retail property and placemaking industry. Do deals. Learn. Socialise.

Find out more here


Programme  |   Attendee List  ...

The E Word - Shoppertainment Management.

Date: 20/09/2018

Shoppertainment Management’s managing director, Clare Andrew, calls on shopping centres to be adaptable with any vacant space to draw in shoppers.

Diversify or die. It’s a warning businesses have been hearing for a long time. If you aren’t varying your offer it’s going to get stale. But it doesn’t have to be a warning. For businesses willing to think outside the box it can represent an opportunity, a reminder; diversify and thrive.

No longer content to just ...

Revo and ICSC agree on global partnership.

Date: 20/09/2018

We're pleased to announce the signing of a formal agreement with The International Council of Shopping Centers (ICSC).

We're absolutely delighted to join 14 national organisations representing retail property and placemaking across Europe and the globe and in doing so allowing for a more collaborative, strategic and mutually beneficial relationship that will advance the interests of our global community.

We're joining the following countries:


Realm secures two new high profile instructions from existing clients TH Real Estate and Quintain.

Date: 20/09/2018

TH Real Estate has instructed Realm to provide combined asset and property management services on Milsom Place in Bath city centre. Following the Funds recent lettings to The Botanist and Spin Village, Realm has been brought in to initiate and deliver a new vision to reposition the scheme as Bath’s premiere Dining and Lifestyle destination.

At Wembley Park, Quintain’s massive 85 acre residential led regeneration, Realm is already the asset and property manager on London Designer ...

Expansion of integrated leisure offer boosts trading and attracts new brands to Springfields Outlet.

Date: 20/09/2018

  • Total revenue up +10%, YoY

  • Total footfall increased by +9%, YoY

  • Fashion offer expands with Joules, White Stuff and Estee Lauder opening at 200,000 sq ft destination

Following 13 consecutive years of revenue growth since opening in 2004, Springfields Outlet has reinforced its position as the leading shopping and leisure destination in the East of England with a significant rise in both like-for-like footfall and revenue over the school summer holiday period.

The trading boost follows the ...

UK Classification for Retail Assets.

Date: 17/09/2018

At Revo we believe that a standardised classification for retail assets would support our goal of creating a common, objective, fairer and more positive vernacular for retail assets in the UK. Our aim through this industry-wide consultation is to create a voluntary classification methodology to be used across the sector.

At present the UK market largely describes locations as either “prime” or “secondary”, which is clearly too broad brush and it does not recognise ...

The Great British High Street Awards 2018.

Date: 22/08/2018

The Great British High Street (GBHS) Awards 2018 are underway – local areas are racing to be named the UK’s best high street!

The GBHS Awards, which are run by the Ministry of Housing, Communities & Local Government, sponsored by Visa and backed by us, Revo and other partners, are recognising and celebrating local achievements on our high streets and supporting the communities in which we live and work.

The high street is the life and soul of communities across England, ...

Experience an Egyptian adventure at Market Place Bolton this Bank Holiday Weekend.

Date: 20/08/2018

This year Market Place in Bolton is celebrating the Bolton Food & Drink Festival with four days of spectacular Egyptian themed fun across the August Bank Holiday weekend.

This totally unique event will take place ...

Guidance Note 121: Urban Explorers.

Date: 17/08/2018

While the urban explorers’ escapades can be seen as harmless fun, they undermine the work that centres are doing at a time of increasingly heightened security to keep staff and shoppers safe and secure. This guidance note has been developed to help understand urban exploring and how shopping centre managers can deal with this issue, including applying for an injunction to restrain trespass.

For more guidance on key technical and security issues, please visit our Content Hub.

We ...

Be alert, not alarmed.

Date: 16/08/2018

The attack on the Tuesday 14 August at Westminster is unfortunately a timely reminder that, whilst many are enjoying their well-earned summer breaks that, unfortunately terrorism does not cease.

Terrorists have a rich arsenal of attack methods at their disposal. Using vehicles as weapons of attack seems to be a current favored tactic, therefore all crowded spaces are a potential vulnerability.

Our biggest enemy is complacency; we must all remain motivated and vigilant against all forms of ...

Revo Manchester 2018: Bursting with inspiration from floor to ceiling!

Date: 08/08/2018

Jam packed with the who’s who and latest thinking in retail property and placemaking. 

  • 2,500+ of the most senior decision makers representing c. 1,000 businesses 

  • 600+ occupiers representing over 240 brands

  • 19 hours CPD. Be inspired by speakers including Peter Cowgill, CEO, JD Sports; Pat Ritchie, Chief Executive, Newcastle City Council; Crispin Lilly, CEO, Everyman; and many more

  • F&B and leisure showcases ...

Shopping Centre Classification, have your say!

Date: 23/07/2018

We would like to invite you to take part in an industry-wide consultation with a view to establishing a formal classification of retail assets. 

We believe we need a wider, more objective range of categories which recognises that different locations fulfil different customer needs. This will support a more accurate assessment of assets.

Our aim is, subject to feedback, to publish the new ...

Revo Manchester 2018 - hear all about it!

Date: 09/07/2018

The Revo Manchester 2018 conference programme is building up to be the biggest and best ever.

You’ll hear from the industry’s most innovative players, who through their unique businesses and talents are embracing and transforming our dynamic retail property and placemaking community.

Be inspired. Be transfixed. Be astounded. Our conference programme is a roller-coaster of insight, interaction and enlightenment. Plus, it'll reward you with 19 hours CPD.


Write your own story as a Revo member.

Date: 06/07/2018

We're on a mission to expand our community.

Over the past 6 months we've released videos, featuring some willing member volunteers, reading a story of an imaginary member called Suzy from Bushy Bratley and all the benefits she recieves.

View our most recent one here with Jaya Relwani from Ellandi!


Grimsey Review 2: Our thoughts.

Date: 04/07/2018

We agree with many, if not all, of Bill’s recommendations but in truth it is time for less talk and more action. 

In 2013 we led a Government supported Taskforce on the future of high streets, aptly named Beyond ...

NEW research: Evolution of the leisure experience.

Date: 28/06/2018

Leisure, in particular food and beverage in the retail environment, has evolved significantly amid changing customer behaviour.

An inflow of contradictory news on the performance and the possible future of the sector has created a rather confusing picture.

In partnership with Savills, we're delighted to launch brand new research “Evolution of Leisure Experience; Looking Forward”.

The report explores the broad spectrum of issues concerning the leisure market including ...

Guidance Note 119: Traveller Incursions.

Date: 21/06/2018

Managers of retail centres, in particular out-of-town schemes, are at risk of suffering from traveller incursions.

A set of guidelines is indispensable in this area. Protecting the property from unauthorised vehicular access or a smooth process of removing travellers are amongst a number of topics covered.

Members can use our guidance to help make decisions when dealing with traveller incursions.

We would like to thank McArthurGlen Group and the Revo Security and Safer Shopping ...

The evolution of the anchor store.

Date: 24/05/2018

Our destinations are transitioning from traditional anchor-led formats to experience driven stores and operators, breaking the mould and embracing a consumer driven future.

But what’s the next big ‘experience’? Is it attractive and sustainable enough to drive sales and footfall? Join us and our panel of experts as they explore the trends and new partnerships re-inventing retail property and placemaking.

Join our Future Gazing Series: The evolution of the anchor. ...

Customer experience. The recipe for success.

Date: 20/04/2018

The overall experience you provide for your customers is more crucial than ever in creating and maintaining a competitive advantage.

Consumers use of digital to engage, explore, purchase and review continues to grow in importance and creates challenges for the way physical environments are designed and used. In addition, there has been an enormous shift in consumer expectations, as the internet continues to democratise information once the preserve of a relative small number of people or ...

Local authorities spend £3.8bn on commercial property assets in last five years.

Date: 13/04/2018

Joint research by Carter Jonas and Revo aims to identify solutions for fixing the UK’s town centres.

Carter Jonas, the national property consultancy, and Revo, the national membership organisation for retail property and placemaking, have unveiled that local authorities have spent around £3.8bn on commercial property assets between 2013-2017. 

Spelthorne Borough Council in Surrey, which contains the towns of Ashford, Shepperton, Staines and Sunbury, was the biggest local ...

Updates from our Ministerial Roundtable.

Date: 04/04/2018

We've held a Ministerial Roundtable to spark action in ensuring that retail property and placemaking is accessible to all, with the Minister of State for Disabled People, Health and Work, Sarah Newton MP, in attendance, amongst other industry players.

Our 2017-18 Past President, Giulia Bunting, Planning Director at GL Hearn, spoke of the importance of our Accessible Places toolkit and provided an update on its usage - landlords and retail places are now reviewing and implementing changes ...

Anti-social behaviour.

Date: 28/03/2018

At present, business crime within shopping places is largely unreported. 

Some reports of anti-social, dangerous and criminal activities highlighted to Revo via our Security ...

Join us at MIPIM!

Date: 01/03/2018

Attend our session with Hammerson, Hark Group, IBM and Lateral Property Group at MIPIM!

How will proliferating millennial influence and a technologically advancing older generation affect how stores are designed, managed, used, and valued?

Find out more information and let us know you're coming here

Building the big screen experience.

Date: 08/02/2018

In collaboration with the UK Cinema Association (UKCA), this is your opportunity to connect with over 300 cinema operators, large and small. 

Day two of this event is specifically designed to better connect this significant sector with our community of retail property and placemaking experts. On Wednesday 7 March, under the title ‘Leisure and regeneration’ we’ll explore - 

  • The role of cinemas in successful placemaking. How investors, developers and ...

Revo Manchester 2018 - our doors are open!

Date: 06/02/2018

Three key business reasons to be there: Do deals. Learn. Socialise.

Connect with over 2,500 senior decision makers from across our diverse and progressive retail property and placemaking industry. This is the largest gathering of our community in the UK – all the people and businesses that together create, deliver, operate and occupy great places for work, rest and play.

How much? Member priority tickets are just £395 until Friday 20 April! Not a Revo member? Sorry, tickets ...

Once upon a time in the life of a Revo Member.

Date: 06/02/2018

We've just released our first ever membership campaign video!

The wonderful Tom Stewart from Bay Media features in the January edition.

Discover how the mysterious Suzy from Bushy Bratley engages with us to benefit her business and career!

Accessible Places Week - we've released our toolkit!

Date: 29/11/2017

We are encouraging our industry to create as inclusive and accessible retail places as possible, all over the country.

We know there is a lot of wonderful work already happening but we hope we can support you to do more. Did you know that 21% of the population lives with a disability and that the Purple Pound is worth £249 billion?!

We’ve worked with our committed members as part of a cross-disciplined Working Group to develop a new toolkit for those looking after retail places. ...

How are we doing?

Date: 10/07/2017

We would like your honest, open thoughts.

You could win a £50 Love2shop voucher for letting us know!

Ever since we rebranded to Revo, we've been working hard to raise our game.

We’re committed to enhancing and improving our output in order to support our community to succeed.

There’s been some good stuff since last ...

CentreNews. Spring Issue

Date: 29/04/2015
Description: CENTRE NEWS | ISSUE 3 CENTRE NEWS SPRING 2015 | ISSUE 3 As a proud member of the SCM diploma alumni, I’m delighted to see this year’s list of graduates. W elcome to the Spring edition of Centre News. In this edition, the focus is on customer experience, the edge that makes the difference. In the age of social media and review websites, a poor experience by a customer can quickly go viral. This is something we all want to avoid! BCSC celebrates and awards customer excellence through the ...

AGM and Annual Mini Conference of the Association of Shopping Centre Managers of Ireland

Date: 25/09/2015
Description: Supported by: AGM and annual mini conference of the Association of Shopping Centre Managers of Ireland Fifty delegates gathered on 8th September in Dublin’s Clarion Hotel to attend the AGM and annual mini conference of the Association of Shopping Centre Managers of Ireland. The event reached capacity numbers very quickly with a line-up of very relevant and topical speakers including Peter Forrester, RICS UK, Roy Dellor, Director Property Management, Savills and David McKenna, Property ...

CentreNews Issue 04 | Autumn 2015

Date: 12/10/2015
Description: CENTRE NEWS | ISSUE 4 CENTRE NEWS AUTUMN 2015 | ISSUE 4 Welcome to the Autumn edition of Centre News! management perspective. Margery Rose is 92 years old and works at the Mall Maidstone. I would think Margery must be the oldest shopping centre employee in the UK – but I could be wrong ….. have you an older employee at your centre? In this issue, the focus shifts to the work of our Commercialisation Committee, chaired by Richard Isom of Land Securities Group PLC. The committee works ...

Centre News | Winter 2015 | Issue 5

Date: 30/11/2015
Description: PURPLE APPLE MARKETING COMMITTEE SECURITY NOTICE IF MARKETING IS FROM MARS NIRSC STUDY TOUR 2015 SERCMA’S GATWICK AIRPORT VISIT FOOTFALL MONITOR CENTRE NEWS WINTER 2015 | ISSUE 5 Copyright © 2015 BCSC him with affection and respect. • “John was a true gentleman, always willing to help others and a keen advocate of all that was good within our industry. He will be greatly missed by all those who had the pleasure of working with or knowing him. I am sure you will join us in passing on ...

BCSC Strategy 2020

Date: 25/02/2016
Description: BCSC Strategy 2020 Copyright © 2016 BCSC The need for change 01 02 03 05 06 The need for change BCSC Strategic Model What we’ll be doing What will this mean for you, your business and your industry? How we will measure and report performance Over the last few years we have all experienced the significant change in the retail market, driven by technological advances and changes in the way consumers purchase goods and communicate with businesses and one another. Retail property companies ...

Revo Membership Pack

Date: 05/10/2016
Description: Join our community. Revo supports everyone involved in the diverse world of retail property and placemaking to thrive and prosper – energising and driving progress for our industry and our members. Revo combining ‘retail’ and ‘evolution’ promotes the UK retail property and placemaking community. Whether you’re a retailer or an investor, a local council or a restaurateur, a centre manager or a cinema chain, you are a valued member of our growing community, and we’re here to help ...

Revo - Brand Book

Date: 19/05/2017
Description: Introducing Revo. Our new brand. Revo is a new brand for a new era. These are exciting times for retail property and placemaking. The landscape is changing profoundly and will continue to do so. Distinctions are blurring – we’re not just about shopping anymore. Our world is continually diversifying and shifting… and we sit right at the heart of it. The next pages describe what Revo is all about. Who we are, what we stand for and what we intend to achieve. From now on, we all need to ...

ACE Awards 2018 Sponsorship

Date: 01/09/2017
Description: ACE Awards 2018 Sponsorship Packages. Put yourself centre stage at the heart of brand experience excellence. Customer experience that stands out in a crowd. Align yourself with the people and places providing the very best customer experience through our high profile sponsorship packages. Give your brand a fantastic experience – and maximum exposure! The Revo ACE Awards recognise and celebrate the retail places and people that truly deliver consistently great experience and in doing so, ...

ACE Awards 2018 - Entry Guide

Date: 04/09/2017
Description: Ace it with our entry guide. -1- 01 01 02 03 04 05 05 06 06 07 - 02 - Welcome to the Revo ACE Awards Key dates Application process Judging process Award categories How to enter Entry fees Sponsorship opportunities Contact us Terms and conditions The ACE Awards set out to recognise and celebrate the very best in customer service delivery within the retail property and placemaking community. Customer care has emerged as the key ingredient to enhance the shopping experience. The driving force ...

Free Space+ Poster

Date: 07/09/2017
Description: + Free space We are passionate about the future of retail placemaking. Free Space+ is a new competition from Revo supporting the exciting growth of budding businesses. Ten Revo member landlords are giving cost-free pop up space, to ten winners for up to 3 months in the first half of 2018. The concept is simple. Choose a location, record a 2 minute video and answer a few questions about your business. If shortlisted, pitch for space to our judges. Entries open: 20 September - 1 December Get ...

Free Space+ Terms and Conditions

Date: 18/09/2017
Description: Free Space+ Revo Competition for small businesses September 2017 Terms and Conditions By entering Revo’s (Retail Evolution) Free Space+ competition (the Competition) you agree to the following terms and condition (the terms): For the purposes of these terms, the following terms shall have the following meanings. ‘The Landlords’ – ‘This is the group of nine landlords committed to supporting winners of the Free Space+ Competition. These are Hammerson Operations Ltd, M&G Real Estate, ...

Free Space+ Applicants Toolkit

Date: 20/09/2017
Description: Applicant toolkit. Free Space+ is a Revo initiative supporting budding businesses ready for the next stage in their evolution. We are looking for enterprises that are small, hungry and would benefit from the experience of trading in an established retail centre. We have locations to suit every type of entrepreneur– from the big destinations, to smaller more local retail places that are the heart and soul of their communities. We have kept the limitations for entry to the competition to a ...

The Front Line | Issue 2 | The Insights Issue

Date: 25/09/2017
Description: Re v o t h e Fr o n t L i n e 1 #2 the Front line. The insights issue. September 2017 INC LuSI VITYcrazier?! Could it be any It's all about insight, trends and analysis. Get this inside facts p.22 It's all about inclusivity. Read our special insert. Upfront and personal: The Lord Holmes of Richmond MBE p.10 and BPF, to lobby for more radical change to peg business rates increases to CPI rather than the higher RPI. In addition to this, we are also advocating for a long overdue change to ...

Opal Award Entry Guide 2018

Date: 07/11/2017
Description: Promoting the unique commercial and brand opportunities within the retail environment. Deadline: Monday 15 January 2018 The Opal Awards recognise and reward the very best examples of commercialisation activity taking place within all retail and leisure environments. Commercialisation continues to be an intrinsic part of owning and managing retail environments and crucially, a catalyst for future turnover growth. The Opal Awards showcase best in class and reflect the significance of ...

Accessible Places: Removing barriers toolkit

Date: 29/11/2017
Description: Driving equality and accessibility in retail. 21 percent of the UK population have a disability, and many find themselves unable to participate in society due to the barriers they face.

Autism Friendly intu | Accessible Places

Date: 01/12/2017
Description: Autism friendly intu. We have been working hard over the past two years to make our centres autism-friendly. This has involved a number of initiatives to make shopping easier and more fun for people with autism. We have partnered with the National Autistic Society to deliver training to all of our customer facing staff – customer service, security and cleaning being the main job roles – to make them autism aware, to give them the tools and confidence to support our autistic customers. ...

Blind personal shopping at intu | Accessible Places

Date: 01/12/2017
Description: Blind personal shopping at intu. At intu, we want to make our customers smile, and for them to leave our centres happier than when they walked in. But people with sight loss are not always able to go shopping by themselves, meaning that they can miss out on the fun part of, for example, getting ready for a summer holiday or getting a loved one a gift for a special occasion. Our journey started with a simple customer request asking if a member of staff could find the time to help them visit ...

Changing places at St Stephen's Centre, Hull | Accessible Places

Date: 01/12/2017
Description: Changing places at St Stephen’s Centre, Hull. St Stephen’s is the only shopping centre in the city with ‘Changing Places’ toilets - specialist facilities for severely disabled people and extra room for up to two carers. The centre also has incorporated wheelchair friendly ramps, lifts and automatic door openings as well as braille readers and large print guides. Safe Place - keeping you safe in Hull St Stephen’s are proud to take part in the Safe Places scheme. This helps to keep ...

Cities Unlocked at The Oracle, Hammerson | Accessible Places

Date: 01/12/2017
Description: Cities Unlocked at The Oracle, Hammerson Reading City Council, Microsoft, Guide Dogs for the Blind and The Oracle shopping centre collaborated on a creative wayfinding initiative enabling blind or partially sighted people to confidently navigate Reading town centre and a shopping centre environment. The initiative was part of the “Cities Unlocked” project aimed to make urban areas comfortable to navigate by those with sight and visibility issues and ultimately to create an inclusive and ...

My Guide at St Stephen's Centre, Hull | Accessible Places

Date: 01/12/2017
Description: My Guide open for business at St Stephen’s Centre, Hull. St Stephen’s shopping centre became one of the first shopping centres in the region to train its customer service and security teams to assist blind or partially sighted shoppers. My Guide Open for Business worked with St Stephen’s, to deliver specialist training to staff. This means the in-centre team at St Stephen’s can guide customers who are blind or partially sighted to and from stores, restaurants or leisure facilities of ...

Retail Occupier's Handbook

Date: 13/12/2017
Description: The occupier’s handbook is the main guide to assist in the smooth running of the centre, providing clear guidance on the rules and regulations. However, it should also be seen as a mean to facilitate the partnership between occupier and owner.

Revo Manchester 2018 Floor Plan

Date: 06/02/2018
Description: Networking The Alchemist Benito’s Hat Thai Khrim Urban Food Fest 47 Fourex Inc Ltd CBRE 45 Reed Midem 35 36 44 Hines Link CCTV 42 Calendar Club Knight Frank 43 Access Point 41 59 58 LPF Lounge The Hive TH Real Estate 80 Cheshire West & Chester Council 81 82 iAuditor RLI 67 54 G24 GCW 53 Networking 38 JLL M&G Real Estate Global Mutual 37 Cushman & Wake�eld Ellandi Revo 22 Hoxton Analytics The Massage Co 14 11 MRI Infabode Software Tellon Capital 12 Grosvenor 26 24 Yardi Panono Systems 9 ...

Guidance Note 117: Cash and valuables in transit

Date: 26/02/2018
Description: This guidance has been developed by members of the Revo Security and Safer Shopping Committee. Its aim is to provide helpful advice to retailers and others to reduce the risk of Cash and Valuables in Transit (CVIT) robbery when cash is transported to and from shopping centres and other retail locations in general.

Revo Manchester 2018 Programme

Date: 22/05/2018
Description: What’s on. 18 – 20 September Manchester Central Convention Complex Tuesday 18 September ACTIVITY TIME 10:00 18:00 – 22:00 19:00 Cushman & Wakefield: Revo Ride 100k route, starting and finishing at Rapha Manchester. Contact holly.russell-kennedy@cushwake.com for information. Revo Manchester 2018 Welcome Party Revo Chief Executive & President Dinner 19:00 for 19:45 sitting. Invite only. LOCATION Rapha Manchester Mayfield Depot Artisan Manchester Wednesday 19 September TIME ACTIVITY 08:00 ...

Evolution of the Leisure Experience; Looking Forward

Date: 28/06/2018
Description: Amid changing customer behaviour, the role of leisure and in particular food and beverage (F&B) in the retail environment has evolved significantly in recent years. The inflow of contradictory news on the performance and the possible future of the sector has created a rather confusing picture. This research explores the broad spectrum of issues concerning the leisure market, from the change in consumers’ behaviour, impact of technology to the implications for the property industry.

Evolution of the Leisure Experience; Looking Forward: Executive Summary

Date: 28/06/2018
Description: Free to access, just log in! Amid changing customer behaviour, the role of leisure and in particular food and beverage (F&B) in the retail environment has evolved significantly in recent years. The inflow of contradictory news on the performance and the possible future of the sector has created a rather confusing picture. This research explores the broad spectrum of issues concerning the leisure market, from the change in consumers’ behaviour, impact of technology to the implications for ...

Accessibility Training Flowchart

Date: 12/07/2018
Description: A quick and easy way to assess how accessible your retail place is!

Shopping Centre/Retail Property Classification Consultation

Date: 23/07/2018
Description: SHOPPING CENTRE/RETAIL PROPERTY CLASSIFICATION CONSULTATION AIM At Revo we believe that a standardised classification for shopping centres would support our objective of creating a common, objective, fairer and more positive vernacular for these assets in the UK, especially in relation to reporting, whether that’s by advisors, analysts, the media or investors. Our aim through this industry wide consultation is to create a voluntary classification methodology to be used across the industry. ...

Guidance Note 121: Urban Explorers

Date: 17/08/2018
Description: This document has been developed by members of the Revo Security and Safer Shopping Committee for Centre Managers and Heads of Security, and others to assist them in understanding urban exploring (urbex) and what can be done about it.

The New Food Hall Model - Learning by Example

Date: 05/09/2018
Description: Our retail centres have faced the challenges of the 2008 recession and the ongoing impact of online shopping. This has led to a clearly demonstrable reduction in retail space requirements. In recent years we have seen the resulting loose space taken up with cinema and restaurant-led leisure and we believe the next wave of retail repurposing will increasingly include food-led market halls.

UK Classification for Retail Assets

Date: 17/09/2018
Description: UK classification for retail assets At Revo we believe that a standardised classification for retail assets would support our goal of creating a common, objective, fairer and more positive vernacular for retail assets in the UK. Our aim through this industry-wide consultation is to create a voluntary classification methodology to be used across the sector. At present the UK market largely describes locations as either “prime” or “secondary”, which is clearly too broad brush and it ...

Revo Manchester 2018 Show Guide

Date: 18/09/2018
Description: Show Guide Get Connected! Wifi: MCCC #Revo2018 Supporting partner: Contents 1 03 Welcome 05 Schedule of events at a glance 07 Programme 11 Our speakers 30 Our sponsors 46 Our exhibitors 63 Floor plan 65 Exhibitor list 66 Revo City 71 F&B and Leisure Showcase 75 Our Partners 2 Welcome 12 months on from the first rebranded Revo Conference in Liverpool, it won’t have escaped anyone’s attention that we continue to live in challenging times. No matter who you are the impacts of demographic ...

Revo Route Map to Regeneration

Date: 21/09/2018
Description: We're setting a framework for local authorities, developers and investors to deliver sustainable resilient urban centres that attract investment and deliver regenerative projects. The vitality and vibrancy of our urban centres is the product of sustainable – and sustained – investment and curation. By their nature, these schemes tend to be those which are large or complex and have greater challenges due to the market conditions or site location.

The Physical Store in the Omnichannel World - Presentation.

Date: 05/11/2018
Description: The physical store has not disappeared from the customer’s journey and in fact is very much alive and a fundamental part of the shopping experience – and will remain so.

Tomorrow's World: Retail on the line

Date: 06/11/2018
Description: Members access. Retail is undergoing seismic change, with a constantly evolving landscape where those most adaptive and open to collaboration will succeed. Only when all sides come together, working in partnership with commitment and positive engagement, will retail continue to evolve, positively.

Executive Summary - Tomorrow's World: Retail on the line.

Date: 06/11/2018
Description: Available to all - just log in! Retail is undergoing seismic change, with a constantly evolving landscape where those most adaptive and open to collaboration will succeed. Only when all sides come together, working in partnership with commitment and positive engagement, will retail continue to evolve, positively.

Revo Purple Apple Marketing Awards Glossary of Abbreviations

Date: 20/12/2018
Description: Glossary of abbreviations. Advertising Value Equivalent Business to Business Conversion Rate Corporate Social Responsibility Click through rates Key Performance Indicator Opportunity to hear Opportunity to see Pay per click Retail Mall Units Return on investment Search Engine Optimisation Specific, Measurable, Achievable, Realistic and TimeBound Strategic Marketing Campaign Strengths, Weaknesses, Opportunities and Threats Need a helping hand? Contact amara@revocommunity.org or call + 44 ...

Revo Insightful '19 Report

Date: 09/01/2019
Description: It is generally recognised that the retail industry today is facing greater challenges than ever before, as the sector evolves to the rapidly changing consumer landscape. Technology has changed how we live, work and shop, and as the online and offline worlds blend consumers are increasingly looking for experience, convenience and great service. Political uncertainty in the UK is clearly having a dramatic impact on business and consumer confidence, and ultimately investment and spending.

Revo Guidance Note 123: Keeping retail places free from anti-social behaviour

Date: 09/04/2019
Description: Anti-social behaviour within retail places causes anxiety for law-abiding shoppers, especially children. Its effects can have major implications for the viability of a shopping centre. If ASB affects footfall adversely, it will consequentially have a direct bearing on retail trade if no action is taken. The 1998 Crime and Disorder Act introduced anti-social behaviour orders (ASBOs). Over time, ASBOs received a significant amount of criticism in the media, although they were used extensively ...

Electric Vehicles. State of play and a glance into the future

Date: 11/07/2019
Description: Electric vehicles. State of play and a glance into the future. EV Demand Projections. Acknowledging the global need to reduce carbon dioxide emissions and the desire to reduce pollution local to communities, the UK Government is incentivising the use of electric vehicles (EVs). In September 2017, the government stated that conventional petrol and diesel cars would no longer be eligible for registration on UK roads from 2040. In general, the uptake of EVs will be driven by government policy ...