'Retail Place Management'

Revo | Love Cocoa

Date: 20/08/2018 10:22
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Free Space+ could accelerate your business!

Date: 22/12/2017 12:24
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Another one flies the nest!

Date: 15/06/2018 14:22
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Building the big screen experience

Date: 03/07/2018 11:13
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Mobile Charging Hazards in Retail Places

Date: 03/07/2018 11:13
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Spring into action - and save more than money

Date: 03/07/2018 11:13
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Mental health, biophilia & economics

Date: 03/07/2018 11:13
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Developing the Young Workforce at The Avenue

Date: 03/07/2018 11:13
Description: The Avenue Shopping Centre in Newton Mearns has launched the first ever shopping centre workplace initiative order to educate primary school children on the benefits of working in retail.

Revo | The challenge of modern slavery

Date: 03/07/2018 11:14
Description: The criminal justice system is rising to the challenge of the threat posed by modern slavery and is fighting back. It is estimated that there are between 10,000-13,000 slaves in the UK but there may be many more.

Revo | Have you visited Bromley recently? It’s like another planet.

Date: 27/06/2018 11:57
Description: Following the long, bustling and burgeoning High Street up to the Glades (Bromley’s stalwart shopping place previously owned by intu and still bearing bright orange flashes of inspiration) it was hard to believe that retail apparently is on its knees.

Revo | Disability Confident

Date: 03/07/2018 16:51
Description: As the role of stores changes, providing the best ‘experience’ is crucial in bringing in customers and making them want to return. Location and the physical space are key elements in this.

Revo | Evolution of the Leisure Experience - the outcome!

Date: 03/08/2018 09:49
Description: Retail property and placemaking enthusiasts from across our industry were up bright and early on Thursday morning to attend the London launch of our latest research piece, produced with Savills, focusing on the evolution of the leisure experience and the opportunity, plus challenges, it presents for us all.

Revo | Customer profiling: Less Big Brother and more experience enhancement.

Date: 09/07/2018 14:10
Description: Profiling your customers may seem a little Big Brother, but most people are happy to provide personal information if they feel it will be held securely and they receive a benefit from it, i.e. your secret sauce. It’s not creepy, I promise!

Revo | Be alert, not alarmed.

Date: 16/08/2018 10:48
Description: The attack on the Tuesday 14 August at Westminster is unfortunately a timely reminder that, whilst many are enjoying their well-earned summer breaks that, unfortunately terrorism does not cease. Terrorists have a rich arsenal of attack methods at their disposal. Using vehicles as weapons of attack seems to be a current favoured tactic, therefore all crowded SPACES are a potential vulnerability.

Revo | Treating customers with respect and fairness - HX Car Park Management.

Date: 11/09/2018 16:56
Description: Car park management firms can often face negative stereotypes in the public eye; we are seen as greedy, uncompromising and all too eager to issue a parking charge notice (PCN) in the interest of turning a quick profit. At HX Car Park Management, we believe in doing things differently, keeping customer service at the very core of our company values.

Study Tour to intu Lakeside.

Date: 11/10/2018
Description:

This November, we’re heading down to intu Lakeside for an exclusive tour of their brand new £72 million leisure development!

At 175,000 sq.ft., the development will make intu Lakeside one of the biggest leisure attractions in the southeast, offering customers some pretty exciting new facilities including:

  • Nickelodeon’s first ever theme park in a UK Shopping Centre

  • Flip Out, the world’s fastest-growing trampoline park operator

  • Hollywood Bowl, the UK’s leading ...

Future Gazing Series: Retail & Residential Co-habitation.

Date: 11/10/2018
Description:

It may be taking place on Halloween, but there’s nothing spooky about the next seminar in our Revo Hub Future Gazing Series.

Join us as we consider how retail and ground level public realm impact the long term success of residential-led developments, in the heart of Lendlease’s £2.3 billion regeneration programme.

Combining both a seminar and self-guided study tour, it’s the perfect opportunity to explore the development billed as ‘central London’s new ...

Retail Matters Week.

Date: 08/10/2018
Description:

This week we'll be celebrating all the incredible effort that our industry puts into work, jobs and skills. 

We'll also be focusing on constructive solutions to homelessness and how our community can contribute positively to a solution!

 

Find out what's happening here

Constructive Solutions on Homelessness: Retail Property’s Role.

Date: 02/10/2018
Description:

Following on from our event in May, we're continuing our work on homelessness and how the retail and property sector can contribute positively to long-term, sustainable solutions.

As part of our Retail Matters Week, we will explore solutions that may provide some of the most vulnerable people in our society with secure and well-paid employment, valuable training and support and a safe place to stay. We would love for you to join us and hear your thoughts on the subject.

Join us on ...

Our new industry diploma.

Date: 01/10/2018
Description:

Through the Revo Educational Trust, we've launched a brand-new UK retail management qualification, a Diploma in Retail and Leisure Place Management, in partnership with Solent University in Southampton.

The Level 4 industry diploma, with its first intake starting in January 2019, will provide a blended learning course delivered by Solent University, a leading provider of industry education and training with a focus on the practical side of higher education. 

The part time course will be ...

Treating customers with respect and fairness - HX Car Park Management.

Date: 24/09/2018
Description:

We’re delighted to have HX Car Park Management as the main sponsor of the ACE Awards 2019. Take a look at their unique approach to car park management.

At HX Car Park Management, we pride ourselves on our fresh and modern approach to customer service and the everyday running of our nation’s car parks. Our key value is transparency and we strive to build trust with the British public by always treating our customers with fairness and respect. We achieve this through our fair ...

Revo Manchester 2018. It's here!

Date: 21/09/2018
Description:

This is the largest gathering of its kind in the UK – bringing together the sector’s key decision makers and dynamic businesses that together create, deliver, operate and occupy great places to live, work, shop, eat and be entertained.

Connect with over 2,500 senior decision makers from across our diverse and progressive retail property and placemaking industry. Do deals. Learn. Socialise.

Find out more here

 

Programme  |   Attendee List  ...

The E Word - Shoppertainment Management.

Date: 20/09/2018
Description:

Shoppertainment Management’s managing director, Clare Andrew, calls on shopping centres to be adaptable with any vacant space to draw in shoppers.

Diversify or die. It’s a warning businesses have been hearing for a long time. If you aren’t varying your offer it’s going to get stale. But it doesn’t have to be a warning. For businesses willing to think outside the box it can represent an opportunity, a reminder; diversify and thrive.

No longer content to just ...

Revo and ICSC agree on global partnership.

Date: 20/09/2018
Description:

We're pleased to announce the signing of a formal agreement with The International Council of Shopping Centers (ICSC).

We're absolutely delighted to join 14 national organisations representing retail property and placemaking across Europe and the globe and in doing so allowing for a more collaborative, strategic and mutually beneficial relationship that will advance the interests of our global community.

We're joining the following countries:

...

Realm secures two new high profile instructions from existing clients TH Real Estate and Quintain.

Date: 20/09/2018
Description:

TH Real Estate has instructed Realm to provide combined asset and property management services on Milsom Place in Bath city centre. Following the Funds recent lettings to The Botanist and Spin Village, Realm has been brought in to initiate and deliver a new vision to reposition the scheme as Bath’s premiere Dining and Lifestyle destination.

At Wembley Park, Quintain’s massive 85 acre residential led regeneration, Realm is already the asset and property manager on London Designer ...

Expansion of integrated leisure offer boosts trading and attracts new brands to Springfields Outlet.

Date: 20/09/2018
Description:

  • Total revenue up +10%, YoY

  • Total footfall increased by +9%, YoY

  • Fashion offer expands with Joules, White Stuff and Estee Lauder opening at 200,000 sq ft destination

Following 13 consecutive years of revenue growth since opening in 2004, Springfields Outlet has reinforced its position as the leading shopping and leisure destination in the East of England with a significant rise in both like-for-like footfall and revenue over the school summer holiday period.

The trading boost follows the ...

UK Classification for Retail Assets.

Date: 17/09/2018
Description:

At Revo we believe that a standardised classification for retail assets would support our goal of creating a common, objective, fairer and more positive vernacular for retail assets in the UK. Our aim through this industry-wide consultation is to create a voluntary classification methodology to be used across the sector.

At present the UK market largely describes locations as either “prime” or “secondary”, which is clearly too broad brush and it does not recognise ...

The Great British High Street Awards 2018.

Date: 22/08/2018
Description:

The Great British High Street (GBHS) Awards 2018 are underway – local areas are racing to be named the UK’s best high street!

The GBHS Awards, which are run by the Ministry of Housing, Communities & Local Government, sponsored by Visa and backed by us, Revo and other partners, are recognising and celebrating local achievements on our high streets and supporting the communities in which we live and work.

The high street is the life and soul of communities across England, ...

Experience an Egyptian adventure at Market Place Bolton this Bank Holiday Weekend.

Date: 20/08/2018
Description:

This year Market Place in Bolton is celebrating the Bolton Food & Drink Festival with four days of spectacular Egyptian themed fun across the August Bank Holiday weekend.

This totally unique event will take place ...

Guidance Note 121: Urban Explorers.

Date: 17/08/2018
Description:

While the urban explorers’ escapades can be seen as harmless fun, they undermine the work that centres are doing at a time of increasingly heightened security to keep staff and shoppers safe and secure. This guidance note has been developed to help understand urban exploring and how shopping centre managers can deal with this issue, including applying for an injunction to restrain trespass.

For more guidance on key technical and security issues, please visit our Content Hub.

We ...

Be alert, not alarmed.

Date: 16/08/2018
Description:

The attack on the Tuesday 14 August at Westminster is unfortunately a timely reminder that, whilst many are enjoying their well-earned summer breaks that, unfortunately terrorism does not cease.

Terrorists have a rich arsenal of attack methods at their disposal. Using vehicles as weapons of attack seems to be a current favored tactic, therefore all crowded spaces are a potential vulnerability.

Our biggest enemy is complacency; we must all remain motivated and vigilant against all forms of ...

Revo Manchester 2018: Bursting with inspiration from floor to ceiling!

Date: 08/08/2018
Description:

Jam packed with the who’s who and latest thinking in retail property and placemaking. 

  • 2,500+ of the most senior decision makers representing c. 1,000 businesses 

  • 600+ occupiers representing over 240 brands

  • 19 hours CPD. Be inspired by speakers including Peter Cowgill, CEO, JD Sports; Pat Ritchie, Chief Executive, Newcastle City Council; Crispin Lilly, CEO, Everyman; and many more

  • F&B and leisure showcases ...

Shopping Centre Classification, have your say!

Date: 23/07/2018
Description:

We would like to invite you to take part in an industry-wide consultation with a view to establishing a formal classification of retail assets. 

We believe we need a wider, more objective range of categories which recognises that different locations fulfil different customer needs. This will support a more accurate assessment of assets.

Our aim is, subject to feedback, to publish the new ...

Revo Manchester 2018 - hear all about it!

Date: 09/07/2018
Description:

The Revo Manchester 2018 conference programme is building up to be the biggest and best ever.

You’ll hear from the industry’s most innovative players, who through their unique businesses and talents are embracing and transforming our dynamic retail property and placemaking community.

Be inspired. Be transfixed. Be astounded. Our conference programme is a roller-coaster of insight, interaction and enlightenment. Plus, it'll reward you with 19 hours CPD.

...

Write your own story as a Revo member.

Date: 06/07/2018
Description:

We're on a mission to expand our community.

Over the past 6 months we've released videos, featuring some willing member volunteers, reading a story of an imaginary member called Suzy from Bushy Bratley and all the benefits she recieves.

View our most recent one here with Jaya Relwani from Ellandi!

 

Grimsey Review 2: Our thoughts.

Date: 04/07/2018
Description:

We agree with many, if not all, of Bill’s recommendations but in truth it is time for less talk and more action. 

In 2013 we led a Government supported Taskforce on the future of high streets, aptly named Beyond ...

NEW research: Evolution of the leisure experience.

Date: 28/06/2018
Description:

Leisure, in particular food and beverage in the retail environment, has evolved significantly amid changing customer behaviour.

An inflow of contradictory news on the performance and the possible future of the sector has created a rather confusing picture.

In partnership with Savills, we're delighted to launch brand new research “Evolution of Leisure Experience; Looking Forward”.

The report explores the broad spectrum of issues concerning the leisure market including ...

Guidance Note 119: Traveller Incursions.

Date: 21/06/2018
Description:

Managers of retail centres, in particular out-of-town schemes, are at risk of suffering from traveller incursions.

A set of guidelines is indispensable in this area. Protecting the property from unauthorised vehicular access or a smooth process of removing travellers are amongst a number of topics covered.

Members can use our guidance to help make decisions when dealing with traveller incursions.

We would like to thank McArthurGlen Group and the Revo Security and Safer Shopping ...

The evolution of the anchor store.

Date: 24/05/2018
Description:

Our destinations are transitioning from traditional anchor-led formats to experience driven stores and operators, breaking the mould and embracing a consumer driven future.

But what’s the next big ‘experience’? Is it attractive and sustainable enough to drive sales and footfall? Join us and our panel of experts as they explore the trends and new partnerships re-inventing retail property and placemaking.

Join our Future Gazing Series: The evolution of the anchor. ...

Customer experience. The recipe for success.

Date: 20/04/2018
Description:

The overall experience you provide for your customers is more crucial than ever in creating and maintaining a competitive advantage.

Consumers use of digital to engage, explore, purchase and review continues to grow in importance and creates challenges for the way physical environments are designed and used. In addition, there has been an enormous shift in consumer expectations, as the internet continues to democratise information once the preserve of a relative small number of people or ...

Local authorities spend £3.8bn on commercial property assets in last five years.

Date: 13/04/2018
Description:

Joint research by Carter Jonas and Revo aims to identify solutions for fixing the UK’s town centres.

Carter Jonas, the national property consultancy, and Revo, the national membership organisation for retail property and placemaking, have unveiled that local authorities have spent around £3.8bn on commercial property assets between 2013-2017. 

Spelthorne Borough Council in Surrey, which contains the towns of Ashford, Shepperton, Staines and Sunbury, was the biggest local ...

Updates from our Ministerial Roundtable.

Date: 04/04/2018
Description:

We've held a Ministerial Roundtable to spark action in ensuring that retail property and placemaking is accessible to all, with the Minister of State for Disabled People, Health and Work, Sarah Newton MP, in attendance, amongst other industry players.

Our 2017-18 Past President, Giulia Bunting, Planning Director at GL Hearn, spoke of the importance of our Accessible Places toolkit and provided an update on its usage - landlords and retail places are now reviewing and implementing changes ...

Anti-social behaviour.

Date: 28/03/2018
Description:

At present, business crime within shopping places is largely unreported. 

Some reports of anti-social, dangerous and criminal activities highlighted to Revo via our Security ...

Join us at MIPIM!

Date: 01/03/2018
Description:

Attend our session with Hammerson, Hark Group, IBM and Lateral Property Group at MIPIM!

How will proliferating millennial influence and a technologically advancing older generation affect how stores are designed, managed, used, and valued?

Find out more information and let us know you're coming here

Building the big screen experience.

Date: 08/02/2018
Description:

In collaboration with the UK Cinema Association (UKCA), this is your opportunity to connect with over 300 cinema operators, large and small. 

Day two of this event is specifically designed to better connect this significant sector with our community of retail property and placemaking experts. On Wednesday 7 March, under the title ‘Leisure and regeneration’ we’ll explore - 

  • The role of cinemas in successful placemaking. How investors, developers and ...

Revo Manchester 2018 - our doors are open!

Date: 06/02/2018
Description:

Three key business reasons to be there: Do deals. Learn. Socialise.

Connect with over 2,500 senior decision makers from across our diverse and progressive retail property and placemaking industry. This is the largest gathering of our community in the UK – all the people and businesses that together create, deliver, operate and occupy great places for work, rest and play.

How much? Member priority tickets are just £395 until Friday 20 April! Not a Revo member? Sorry, tickets ...

Once upon a time in the life of a Revo Member.

Date: 06/02/2018
Description:

We've just released our first ever membership campaign video!

The wonderful Tom Stewart from Bay Media features in the January edition.

Discover how the mysterious Suzy from Bushy Bratley engages with us to benefit her business and career!

Accessible Places Week - we've released our toolkit!

Date: 29/11/2017
Description:

We are encouraging our industry to create as inclusive and accessible retail places as possible, all over the country.

We know there is a lot of wonderful work already happening but we hope we can support you to do more. Did you know that 21% of the population lives with a disability and that the Purple Pound is worth £249 billion?!

We’ve worked with our committed members as part of a cross-disciplined Working Group to develop a new toolkit for those looking after retail places. ...

How are we doing?

Date: 10/07/2017
Description:

We would like your honest, open thoughts.

You could win a £50 Love2shop voucher for letting us know!

Ever since we rebranded to Revo, we've been working hard to raise our game.

We’re committed to enhancing and improving our output in order to support our community to succeed.

There’s been some good stuff since last ...

CentreNews. Spring Issue

Date: 29/04/2015
Description: CENTRE NEWS | ISSUE 3 CENTRE NEWS SPRING 2015 | ISSUE 3 As a proud member of the SCM diploma alumni, I’m delighted to see this year’s list of graduates. W elcome to the Spring edition of Centre News. In this edition, the focus is on customer experience, the edge that makes the difference. In the age of social media and review websites, a poor experience by a customer can quickly go viral. This is something we all want to avoid! BCSC celebrates and awards customer excellence through the ...

AGM and Annual Mini Conference of the Association of Shopping Centre Managers of Ireland

Date: 25/09/2015
Description: Supported by: AGM and annual mini conference of the Association of Shopping Centre Managers of Ireland Fifty delegates gathered on 8th September in Dublin’s Clarion Hotel to attend the AGM and annual mini conference of the Association of Shopping Centre Managers of Ireland. The event reached capacity numbers very quickly with a line-up of very relevant and topical speakers including Peter Forrester, RICS UK, Roy Dellor, Director Property Management, Savills and David McKenna, Property ...

CentreNews Issue 04 | Autumn 2015

Date: 12/10/2015
Description: CENTRE NEWS | ISSUE 4 CENTRE NEWS AUTUMN 2015 | ISSUE 4 Welcome to the Autumn edition of Centre News! management perspective. Margery Rose is 92 years old and works at the Mall Maidstone. I would think Margery must be the oldest shopping centre employee in the UK – but I could be wrong ….. have you an older employee at your centre? In this issue, the focus shifts to the work of our Commercialisation Committee, chaired by Richard Isom of Land Securities Group PLC. The committee works ...

Centre News | Winter 2015 | Issue 5

Date: 30/11/2015
Description: PURPLE APPLE MARKETING COMMITTEE SECURITY NOTICE IF MARKETING IS FROM MARS NIRSC STUDY TOUR 2015 SERCMA’S GATWICK AIRPORT VISIT FOOTFALL MONITOR CENTRE NEWS WINTER 2015 | ISSUE 5 Copyright © 2015 BCSC him with affection and respect. • “John was a true gentleman, always willing to help others and a keen advocate of all that was good within our industry. He will be greatly missed by all those who had the pleasure of working with or knowing him. I am sure you will join us in passing on ...

BCSC Strategy 2020

Date: 25/02/2016
Description: BCSC Strategy 2020 Copyright © 2016 BCSC The need for change 01 02 03 05 06 The need for change BCSC Strategic Model What we’ll be doing What will this mean for you, your business and your industry? How we will measure and report performance Over the last few years we have all experienced the significant change in the retail market, driven by technological advances and changes in the way consumers purchase goods and communicate with businesses and one another. Retail property companies ...

Revo Membership Pack

Date: 05/10/2016
Description: Join our community. Don’t just imagine what’s next. Contents Our vision 1 Our mission 3 Our community Our story Membership structure Member benefits Fees and categories Join our community 2 4 5 6 7 8 Our vision. Why we do what we do. Revo supports everyone involved in the diverse world of retail property and placemaking to thrive and prosper – energising and driving progress for our industry and our members. “The new brand comes from the very heart of the organisation, reflecting ...

Revo - Brand Book

Date: 19/05/2017
Description: Introducing Revo. Our new brand. Revo is a new brand for a new era. These are exciting times for retail property and placemaking. The landscape is changing profoundly and will continue to do so. Distinctions are blurring – we’re not just about shopping anymore. Our world is continually diversifying and shifting… and we sit right at the heart of it. The next pages describe what Revo is all about. Who we are, what we stand for and what we intend to achieve. From now on, we all need to ...

ACE Awards 2018 Sponsorship

Date: 01/09/2017
Description: ACE Awards 2018 Sponsorship Packages. Put yourself centre stage at the heart of brand experience excellence. Customer experience that stands out in a crowd. Align yourself with the people and places providing the very best customer experience through our high profile sponsorship packages. Give your brand a fantastic experience – and maximum exposure! The Revo ACE Awards recognise and celebrate the retail places and people that truly deliver consistently great experience and in doing so, ...

ACE Awards 2018 - Entry Guide

Date: 04/09/2017
Description: Ace it with our entry guide. -1- 01 01 02 03 04 05 05 06 06 07 - 02 - Welcome to the Revo ACE Awards Key dates Application process Judging process Award categories How to enter Entry fees Sponsorship opportunities Contact us Terms and conditions The ACE Awards set out to recognise and celebrate the very best in customer service delivery within the retail property and placemaking community. Customer care has emerged as the key ingredient to enhance the shopping experience. The driving force ...

Free Space+ Poster

Date: 07/09/2017
Description: + Free space We are passionate about the future of retail placemaking. Free Space+ is a new competition from Revo supporting the exciting growth of budding businesses. Ten Revo member landlords are giving cost-free pop up space, to ten winners for up to 3 months in the first half of 2018. The concept is simple. Choose a location, record a 2 minute video and answer a few questions about your business. If shortlisted, pitch for space to our judges. Entries open: 20 September - 1 December Get ...

Free Space+ Terms and Conditions

Date: 18/09/2017
Description: Free Space+ Revo Competition for small businesses September 2017 Terms and Conditions By entering Revo’s (Retail Evolution) Free Space+ competition (the Competition) you agree to the following terms and condition (the terms): For the purposes of these terms, the following terms shall have the following meanings. ‘The Landlords’ – ‘This is the group of nine landlords committed to supporting winners of the Free Space+ Competition. These are Hammerson Operations Ltd, M&G Real Estate, ...

Free Space+ Applicants Toolkit

Date: 20/09/2017
Description: Applicant toolkit. Free Space+ is a Revo initiative supporting budding businesses ready for the next stage in their evolution. We are looking for enterprises that are small, hungry and would benefit from the experience of trading in an established retail centre. We have locations to suit every type of entrepreneur– from the big destinations, to smaller more local retail places that are the heart and soul of their communities. We have kept the limitations for entry to the competition to a ...

The Front Line | Issue 2 | The Insights Issue

Date: 25/09/2017
Description: Re v o t h e Fr o n t L i n e 1 #2 the Front line. The insights issue. September 2017 INC LuSI VITYcrazier?! Could it be any It's all about insight, trends and analysis. Get this inside facts p.22 It's all about inclusivity. Read our special insert. Upfront and personal: The Lord Holmes of Richmond MBE p.10 and BPF, to lobby for more radical change to peg business rates increases to CPI rather than the higher RPI. In addition to this, we are also advocating for a long overdue change to ...

Opal Award Entry Guide 2018

Date: 07/11/2017
Description: Promoting the unique commercial and brand opportunities within the retail environment. Deadline: Monday 15 January 2018 The Opal Awards recognise and reward the very best examples of commercialisation activity taking place within all retail and leisure environments. Commercialisation continues to be an intrinsic part of owning and managing retail environments and crucially, a catalyst for future turnover growth. The Opal Awards showcase best in class and reflect the significance of ...

Accessible Places: Removing barriers toolkit

Date: 29/11/2017
Description: Driving equality and accessibility in retail. 21 percent of the UK population have a disability, and many find themselves unable to participate in society due to the barriers they face.

Autism Friendly intu | Accessible Places

Date: 01/12/2017
Description: Autism friendly intu. We have been working hard over the past two years to make our centres autism-friendly. This has involved a number of initiatives to make shopping easier and more fun for people with autism. We have partnered with the National Autistic Society to deliver training to all of our customer facing staff – customer service, security and cleaning being the main job roles – to make them autism aware, to give them the tools and confidence to support our autistic customers. ...

Blind personal shopping at intu | Accessible Places

Date: 01/12/2017
Description: Blind personal shopping at intu. At intu, we want to make our customers smile, and for them to leave our centres happier than when they walked in. But people with sight loss are not always able to go shopping by themselves, meaning that they can miss out on the fun part of, for example, getting ready for a summer holiday or getting a loved one a gift for a special occasion. Our journey started with a simple customer request asking if a member of staff could find the time to help them visit ...

Changing places at St Stephen's Centre, Hull | Accessible Places

Date: 01/12/2017
Description: Changing places at St Stephen’s Centre, Hull. St Stephen’s is the only shopping centre in the city with ‘Changing Places’ toilets - specialist facilities for severely disabled people and extra room for up to two carers. The centre also has incorporated wheelchair friendly ramps, lifts and automatic door openings as well as braille readers and large print guides. Safe Place - keeping you safe in Hull St Stephen’s are proud to take part in the Safe Places scheme. This helps to keep ...

Cities Unlocked at The Oracle, Hammerson | Accessible Places

Date: 01/12/2017
Description: Cities Unlocked at The Oracle, Hammerson Reading City Council, Microsoft, Guide Dogs for the Blind and The Oracle shopping centre collaborated on a creative wayfinding initiative enabling blind or partially sighted people to confidently navigate Reading town centre and a shopping centre environment. The initiative was part of the “Cities Unlocked” project aimed to make urban areas comfortable to navigate by those with sight and visibility issues and ultimately to create an inclusive and ...

My Guide at St Stephen's Centre, Hull | Accessible Places

Date: 01/12/2017
Description: My Guide open for business at St Stephen’s Centre, Hull. St Stephen’s shopping centre became one of the first shopping centres in the region to train its customer service and security teams to assist blind or partially sighted shoppers. My Guide Open for Business worked with St Stephen’s, to deliver specialist training to staff. This means the in-centre team at St Stephen’s can guide customers who are blind or partially sighted to and from stores, restaurants or leisure facilities of ...

Retail Occupier's Handbook

Date: 13/12/2017
Description: The occupier’s handbook is the main guide to assist in the smooth running of the centre, providing clear guidance on the rules and regulations. However, it should also be seen as a mean to facilitate the partnership between occupier and owner.

Revo Manchester 2018 Floor Plan

Date: 06/02/2018
Description: Networking The Alchemist Benito’s Hat Thai Khrim Urban Food Fest 47 Fourex Inc Ltd CBRE 45 Reed Midem 35 36 44 Hines Link CCTV 42 Calendar Club Knight Frank 43 Access Point 41 59 58 LPF Lounge The Hive TH Real Estate 80 Cheshire West & Chester Council 81 82 iAuditor RLI 67 54 G24 GCW 53 Networking 38 JLL M&G Real Estate Global Mutual 37 Cushman & Wake�eld Ellandi Revo 22 Hoxton Analytics The Massage Co 14 11 MRI Infabode Software Tellon Capital 12 Grosvenor 26 24 Yardi Panono Systems 9 ...

Guidance Note 117: Cash and valuables in transit

Date: 26/02/2018
Description: This guidance has been developed by members of the Revo Security and Safer Shopping Committee. Its aim is to provide helpful advice to retailers and others to reduce the risk of Cash and Valuables in Transit (CVIT) robbery when cash is transported to and from shopping centres and other retail locations in general.

Revo Manchester 2018 Programme

Date: 22/05/2018
Description: What’s on. 18 – 20 September Manchester Central Convention Complex Tuesday 18 September ACTIVITY TIME 10:00 18:00 – 22:00 19:00 Cushman & Wakefield: Revo Ride 100k route, starting and finishing at Rapha Manchester. Contact holly.russell-kennedy@cushwake.com for information. Revo Manchester 2018 Welcome Party Revo Chief Executive & President Dinner 19:00 for 19:45 sitting. Invite only. LOCATION Rapha Manchester Mayfield Depot Artisan Manchester Wednesday 19 September TIME ACTIVITY 08:00 ...

Evolution of the Leisure Experience; Looking Forward

Date: 28/06/2018
Description: Amid changing customer behaviour, the role of leisure and in particular food and beverage (F&B) in the retail environment has evolved significantly in recent years. The inflow of contradictory news on the performance and the possible future of the sector has created a rather confusing picture. This research explores the broad spectrum of issues concerning the leisure market, from the change in consumers’ behaviour, impact of technology to the implications for the property industry.

Evolution of the Leisure Experience; Looking Forward: Executive Summary

Date: 28/06/2018
Description: Free to access, just log in! Amid changing customer behaviour, the role of leisure and in particular food and beverage (F&B) in the retail environment has evolved significantly in recent years. The inflow of contradictory news on the performance and the possible future of the sector has created a rather confusing picture. This research explores the broad spectrum of issues concerning the leisure market, from the change in consumers’ behaviour, impact of technology to the implications for ...

Accessibility Training Flowchart

Date: 12/07/2018
Description: A quick and easy way to assess how accessible your retail place is!

Shopping Centre/Retail Property Classification Consultation

Date: 23/07/2018
Description: SHOPPING CENTRE/RETAIL PROPERTY CLASSIFICATION CONSULTATION AIM At Revo we believe that a standardised classification for shopping centres would support our objective of creating a common, objective, fairer and more positive vernacular for these assets in the UK, especially in relation to reporting, whether that’s by advisors, analysts, the media or investors. Our aim through this industry wide consultation is to create a voluntary classification methodology to be used across the industry. ...

Guidance Note 121: Urban Explorers

Date: 17/08/2018
Description: This document has been developed by members of the Revo Security and Safer Shopping Committee for Centre Managers and Heads of Security, and others to assist them in understanding urban exploring (urbex) and what can be done about it.

The New Food Hall Model - Learning by Example

Date: 05/09/2018
Description: Our retail centres have faced the challenges of the 2008 recession and the ongoing impact of online shopping. This has led to a clearly demonstrable reduction in retail space requirements. In recent years we have seen the resulting loose space taken up with cinema and restaurant-led leisure and we believe the next wave of retail repurposing will increasingly include food-led market halls.

UK Classification for Retail Assets

Date: 17/09/2018
Description: UK classification for retail assets At Revo we believe that a standardised classification for retail assets would support our goal of creating a common, objective, fairer and more positive vernacular for retail assets in the UK. Our aim through this industry-wide consultation is to create a voluntary classification methodology to be used across the sector. At present the UK market largely describes locations as either “prime” or “secondary”, which is clearly too broad brush and it ...

Revo Manchester 2018 Show Guide

Date: 18/09/2018
Description: Show Guide Get Connected! Wifi: MCCC #Revo2018 Supporting partner: Contents 1 03 Welcome 05 Schedule of events at a glance 07 Programme 11 Our speakers 30 Our sponsors 46 Our exhibitors 63 Floor plan 65 Exhibitor list 66 Revo City 71 F&B and Leisure Showcase 75 Our Partners 2 Welcome 12 months on from the first rebranded Revo Conference in Liverpool, it won’t have escaped anyone’s attention that we continue to live in challenging times. No matter who you are the impacts of demographic ...

Revo Route Map to Regeneration

Date: 21/09/2018
Description: We're setting a framework for local authorities, developers and investors to deliver sustainable resilient urban centres that attract investment and deliver regenerative projects. The vitality and vibrancy of our urban centres is the product of sustainable – and sustained – investment and curation. By their nature, these schemes tend to be those which are large or complex and have greater challenges due to the market conditions or site location.