'Sustainability & Community Engagement '

Revo | Trends 2017: Future Retail Destinations

Date: 16/01/2018 16:47
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Disabled customers: untapped spending power

Date: 16/01/2018 16:41
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Property Moose

Date: 16/01/2018 16:35
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Snaffling Pig

Date: 16/01/2018 16:26
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Harbour Brewing Company

Date: 16/01/2018 16:20
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Love Cocoa

Date: 16/01/2018 16:17
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Free Space+ could accelerate your business!

Date: 22/12/2017 12:24
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | A Happy Diwali to you all!

Date: 22/12/2017 12:24
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo | Public Realm: in the spotlight

Date: 02/01/2018 14:31
Description: Revo supports the people and businesses involved in the diverse world of retail property and placemaking to thrive and prosper.

Revo Manchester 2018 - our doors are open!

Date: 06/02/2018
Description:

Three key business reasons to be there: Do deals. Learn. Socialise.

Connect with over 2,500 senior decision makers from across our diverse and progressive retail property and placemaking industry. This is the largest gathering of our community in the UK – all the people and businesses that together create, deliver, operate and occupy great places for work, rest and play.

How much? Member priority tickets are just £395 until Friday 20 April! Not a Revo member? Sorry, tickets ...

Once upon a time in the life of a Revo Member

Date: 06/02/2018
Description:

We've just released our first ever membership campaign video!

The wonderful Tom Stewart from Bay Media features in the January edition.

Discover how the mysterious Suzy from Bushy Bratley engages with us to benefit her business and career!

Revo & Freehold Drinks Reception

Date: 08/01/2018
Description:

We are delighted to invite you to a drinks reception with Freehold, the leading and unique networking forum for lesbian, gay, bisexual and transgender real estate professionals working within our community.

Interested? Find out more

How does your public realm measure up?

Date: 04/12/2017
Description:

Members can now access our newest Guidance Note: How does your public realm measure up?

Public realm provides probably the biggest opportunity to assist placemaking and is key to all retail developments, whether they are external streets and squares, malls, retail parks or high streets.

 

This seeks to act as a checklist when forming briefs and to help decision making as the design progresses. A theoretical case study is included to highlight some of the public realm issues a ...

Accessible Places Week - we've released our toolkit!

Date: 29/11/2017
Description:

We are encouraging our industry to create as inclusive and accessible retail places as possible, all over the country.

We know there is a lot of wonderful work already happening but we hope we can support you to do more. Did you know that 21% of the population lives with a disability and that the Purple Pound is worth £249 billion?!

We’ve worked with our committed members as part of a cross-disciplined Working Group to develop a new toolkit for those looking after retail places. ...

Budget 2017: Revo makes progress on business rates, digital & housing

Date: 23/11/2017
Description:

Whilst economic forecasts were downgraded, the Chancellor delivered a politically safe Budget speech yesterday to steady the Government ship, predicated on a drive for new housing. 

There were positive developments on business rates after sustained campaigning by Revo and partners, and we have called on the Chancellor to go further in the review into digital economy taxation. 

Immediately post-Budget, we met with Jake Berry, Minister for Local Growth and the Northern Powerhouse ...

Revo welcomes CPI indexation, calls for further reform as part of digital review

Date: 22/11/2017
Description:

We have responded to the Budget today by welcoming the Chancellor’s announcement to move business rates indexation to CPI in April 2018 and commit to 3-yearly revaluations.

Towns and cities are at the heart of everything we do, from business right through to community. The UK will only flourish if we protect, invest and nurture our urban landscape and meeting the challenges and opportunities posed by the digital economy.

Revo will continue to press the case for our industry just as the ...

Placemaking for Diversity & Inclusion

Date: 23/10/2017
Description:

How can places reflect the diversity of the population and create value for businesses?

Tuesday 14 November, 18:00 - 21:00 at WeWork Aldgate, London.

Following the announcement between ourselves and the British Property Federation (BBF) to launch a new partnership to push forward diversity in the industry, Real Estate Women have invited the leaders behind this initiative to tell more about how diversity and inclusion can be incorporated into space planning, business development and ...

Guide Dogs - Inclusivity at Work

Date: 23/10/2017
Description:

Guide Dogs has recently launched its new Inclusivity at Work programme to help organisations equip their business, empower their staff and enhance their ...

Retail Matters Week is coming!

Date: 05/10/2017
Description:

9 - 13 October

Retail Matters Week is a campaign to celebrate and showcase the great talents of those who work in retail and the careers and initiatives implemented by the retail property sector.

We want to show why retail is a great career choice.

For more information and to find out how to get involved,
visit retail-matters.org

Revo kick starts Free Space+

Date: 21/09/2017
Description:

New national business incubator launched worth £300,000 to support retail start ups

We've launched Free Space+, a national initiative to offer start-up and growing businesses retail space and business support in retail centres at no cost.

Free Space+ is launched in partnership with nine of the largest UK retail landlords as well as the British Independent Retailers’ Association (bira) and partners Asset Space, The Yard Creative and Clear Channel.

Small businesses from across the ...

How are we doing?

Date: 10/07/2017
Description:

We would like your honest, open thoughts.

You could win a £50 Love2shop voucher for letting us know!

Ever since we rebranded to Revo, we've been working hard to raise our game.

We’re committed to enhancing and improving our output in order to support our community to succeed.

There’s been some good stuff since last ...

MEES Guidance Note & questions you're afraid to ask

Date: 24/05/2017
Description:

The Energy Efficiency (Private Rented Sector) (England and Wales) Regulations 2015 will make it unlawful from April 2018 to let residential or commercial properties with an Energy Performance Certificate (EPC) rating of ‘F’ or ‘G’. Our Guidance Note will take you through this space.

Members can access the Guidance Note here

 

Also read:

5 questions on MEES that you were afraid to ask

 

Creating Place: A retail property & placemaking manifesto for General Election 2017

Date: 11/05/2017
Description:

Revo publishes 14 point Election Manifesto to support UK retail & real estate

Revo's submission to the government's Building our Industrial Strategy Green Paper

Date: 19/04/2017
Description:

Revo this week delivered a submission to the government’s Building our Industrial Strategy Green Paper.

The ten pillars offer a foundation around which to build a modern industrial strategy but the importance of place and placemaking in this debate must not be eschewed. Without physical real estate – both an industry of itself and an enabler of other industries – and supporting infrastructure, a modern industrial strategy cannot be realised.
 

Key pillars that must be ...

Giulia Bunting, Revo President on International Women's Day

Date: 08/03/2017
Description:

On International Women's Day let’s celebrate a growing recognition that tackling gender inequality is not just the right thing to do, it makes good business sense.

One of my aims as President at Revo is to ensure our organisation reflects the diverse society we live in and specifically encourage greater participation by women. I want our retail property community to fully recognise the vital role it can play in creating a more balanced and inclusive society.

It can only do this by ...

Accelerating Change Towards Low Carbon Shopping Centres

Date: 20/04/2011
Description: BCSC, 1 Queen Anne’s Gate, Westminster, London SW1H 9BT t: 0207 227 4480 e: info@bcsc.org.uk www.bcsc.org.uk ISBN 978 1 897958 52 0 Reducing carbon emission remains a key priority for any responsible business, despite the gaze of the media being squarely on the unstable global economic conditions of the past three years. Critically, with volatility in the price of oil and issues around the security of supply as oil producing nations are affected by significant civil unrest, organisations ...

Shopping Centres: at the Heart of the Community

Date: 07/12/2012
Description: SHOPPING CENTRES: At the heart of the community SHOPPING CENTRES: At the heart of the community SHOPPING CENTRES: At the heart of the community BCSC, 1 Queen Anne’s Gate, Westminster, London, SW1H 9BT t: 0207 227 4480 e: info@bcsc.org.uk w: www.bcsc.org.uk ISBN number: 978 1 897958 55 1 Designed and produced by FourthQuarter.co.uk Foreword Appendix 4: Links to other case studies Shopping centres are the hub of local communities. They provide safe, secure clean environments for people to ...

Guidance Note 94: The Energy Saving Opportunity Scheme

Date: 06/03/2015
Description: This guidance note highlights the benefits of complying with Energy Saving Opportunity Scheme (ESOS). It outlines the consequences of failing to comply and provides best practice guidance on how to meet its requirements. ESOS is a mandatory energy assessment scheme which has been introduced under the EU Energy Efficiency Directive.

Guidance Note 81: Safeguarding Vulnerable Groups in Shopping Centres

Date: 23/10/2013
Description: There is an increased public awareness of the need to protect children and vulnerable adults from harm. Both the public and private sectors have a role to play, including the retail trade industry.

Guidance Note 79: The Carbon Reduction Commitment (CRC) Energy Efficiency Scheme – Implementation

Date: 04/11/2013
Description: The CRC Energy Efficiency Scheme is built upon a ‘polluter pays’ principle and it encourages participating companies to reduce their energy use by placing a cost on CO2 emissions.

Guidance Note 77: Sustainability for Retail Fitout – Signposting Guide to Best Practice

Date: 23/07/2013
Description: In 2010, the BCSC commissioned a team to produce an update to the existing retail shopfit design guide. This revised document described the processes that both landlord and tenant should follow to manage and co-ordinate the occupiers’ shopfit with the centres design and process requirements.

Guidance Note 69: Sustainability and Part L

Date: 17/09/2012
Description: Retail is a comparatively unique environment in which to promote sustainability. Retailers can be part of large multi-tenanted schemes, individuals on a common high street, large independent stores, out-of-town warehouses, etc.

Guidance Note 68: Shopping Centre Natural Ventilation Design

Date: 20/08/2012
Description: This paper summarises the key issues and drivers when deciding to naturally ventilate a shopping centre or covered street. Influencing factors in using natural ventilation are many and often subjective, and can simply be a desire to reduce costs. Equally, drivers can contribute towards an organisation’s environmental policy or enhance good public relations.

Guidance Note 67: the Benefits of Using Combined Heat and Power (CHP)

Date: 29/09/2011
Description: This paper is intended to provide an overview of the reasons why the application of Combined Heat and Power (CHP) is fundamental to the future delivery of refurbished and new shopping centres. Energy savings from installing centre wide systems utilising CHP and tri-generation of heat, power and cooling can lead to significant overall reductions in both running costs and carbon emissions when applied to the overall energy consumption of a shopping centre.

Sustainability Charter 2011

Date: 30/06/2011
Description: Sustainability Charter T his Charter outlines the core commitments that managers of shopping centres and managed retail properties can make to address their sustainability impacts. It covers 4 key issues: l Energy (and climate change) l Waste l Community l Water While sustainability covers a much wider set of issues, these four are chosen due to their significance, and the need to make the Charter immediately relevant and accessible to all BCSC members, including those for whom ...

BCSC Sustainability charter: A Review 2010

Date: 30/11/2010
Description: BCSC SuStainaBility Charter a review 2010 CONTENTS 1 ForeworD 2 introDuCtion 4 oCCuPier anD lanDlorD - Facts - the cost of being sustainable - the role of the retailer - retailer cost savings - the role of the landlord and potential cost savings 8 overview oF reSPonSeS to PoliCy QueStionS 9 the role oF Small anD meDium SizeD BuSineSSeS 10 next StePS For the BCSC SuStainaBility Charter 11 aPPenDix - DetaileD analySiS oF PoliCy reSPonSeS FOrEwOrd it has been three years since BCSC launched its ...

Guidance Note 61: The Carbon Reduction Commitment (CRC) Energy Efficiency Scheme: a Guide for Landlords and Tenants – Second Edition

Date: 10/09/2010
Description: This guide has been compiled by a working party drawn from the following organisations, all of whom are members of the Green Property Alliance.

Study into the Provision of Existing Designated Disabled Persons Parking Bays in Off-street Car Parks in the UK 2010

Date: 23/03/2010
Description: Study into the Provision of Existing Designated Disabled Persons Parking Bays in Off-Street Car Parks in the UK Final Study Report and Recommendations Department for Transport, British Parking Association, Mobilise and British Council of Shopping Centres October 2009 QM Issue/revision Revision 3 Revision 4 Date 25 June 09 14th October 09 8th December 09 Prepared by S Speirs S Speirs D Hunter-Yeats A Norcutt D Hunter-Yeats D Hunter-Yeats D Hunter-Yeats D Hunter-Yeats D Hunter-Yeats Project ...

Guidance Note 62: Environmental Impact Assessments

Date: 25/08/2009
Description: It is a statutory requirement to undertake an Environmental Impact Assessment (EIA) for certain specified developments. It is likely to be necessary for retail development where the area of the development exceeds 0.5 hectare (5,000m2) or is in a sensitive area.

Guidance Note 58: the Carbon Reduction Commitment (CRC) – An Overview

Date: 20/02/2009
Description: This is the first in a series of guidance notes on the Carbon Reduction Commitment (CRC). This article provides a general description of the programme. The next paper will examine specific issues regarding implementation from the point of view of landlord and tenant.

Retail-led Regeneration: Why it Matters to our Communities 2009

Date: 14/01/2009
Description: Retail-led regeneration WHY IT MATTERS TO OUR COMMUNITIES Retail-led regeneration WHY IT MATTERS TO OUR COMMUNITIES Retail-led regeneration WHY IT MATTERS TO OUR COMMUNITIES ISBN 978 1 897958 44 5 DTZ, 125 Old Broad Street, London EC2N 2BQ t: 020 3296 3000 f: 020 3296 3100 w: www.dtz.com Business in the Community, 137 Shepherdess Walk, London N1 7RQ t: 020 7566 8722 f: 020 7253 1877 w: www.bitc.org.uk Cert no. XXX-XXX-XXXX BCSC Educational Trust, 1 Queen Anne’s Gate, Westminster, London ...

Occasional Paper 11: Green Leases

Date: 22/05/2008
Description: 11 BCSC Occasional Paper No.11 Green leases ce 03 02 01 05 07 – Owners’ responsibilities 09 – Tenants’ responsibilities – Overcoming barriers 07 – The importance of partnership 06 How green leases work Further information – Cost benefits for tenants – Cost benefits for landlords Promoting benefits 12 11 10 10 g a new factor to the equation by offering a from voluntary clauses to legally binding provisions ntracts. This occasional paper, written by Roy of the Sustainability ...

Guidance Note 56: Climate change – What This Means for Retail Property

Date: 16/04/2008
Description: This guidance note is intended to offer an overview of how people have contributed to climate change, the political and economic drivers behind the move towards a low carbon economy, and the implications for retail property in Europe.

Guidance Note 55: Energy, Water and Waste - Sustainable Technologies Materials and Costs

Date: 02/04/2008
Description: The retail property industry must look at energy, water and waste solutions, in order to comply with government legislation and meet the planning requirements of local authorities. The attached paper outlines sustainable options that can assist with this compliance.

Guidance Note 53: EPCs and DECs – a Guide to New Building Requirements (revised April 2008)

Date: 01/04/2008
Description: Beginning in October 2008, all buildings that are built, sold or rented will require an Energy Performance Certificate (EPC). The certificates assess the property’s energy efficiency and estimated running costs.

Positive Places: Retail Lab

Date: 01/04/2013
Description: Retail Lab Rapid Retail Our support of the creation of Retail Lab is just one of the ways in which Hammerson is demonstrating its commitment to engaging with customers on sustainability. The pioneering facility is transforming the way retailers think about efficient and sustainable retail environments. In 2012, Retail Lab developed a ‘Rapid Retail’ solution for temporary store units. The system, which is capable of rapid low cost development boasts a 39% reduction in weight and a 26% ...

Fort Kinnaird and the Recruitment & Skills Centre: Christmas Recruitment Campaign

Date: 08/12/2014
Description: “Welcome addition for the local Business community and jobseekers alike. I also believe this cutting-edge model is certainly unique in Edinburgh and possibly in Scotland.” “Initiatives such as this Joined Up for Business and Fort Kinnaird public/private partnership are a good example of the type of practices we need to see more of in Scotland” Kenny MacAskill, MSP, Cabinet Secretary for Justice “All of the businesses we’ve dealt with in the new Centre have told me they are ...

Positive Places: Food Waste to Farmer’s Compost - Union Square, Aberdeen

Date: 30/09/2013
Description: Food waste to farmer’s compost Union Square, Aberdeen From 2014, food waste collection will become mandatory in Scotland. In preparing for this new legislation, Hammerson sought out an unusual solution for the organic waste generated by the 23 restaurants and cafes at its Union Square shopping destination in Aberdeen – recycling it into compost for local farmers. In early 2013, we established a partnership with Scotland’s largest organic waste management company, Keenan Recycling. The ...

Positive Places: Reading Cardboard Partnership

Date: 30/04/2014
Description: Reading Cardboard Partnership With local authorities under no obligation to provide commercial waste recycling schemes, recycling cardboard from a trade waste stream is a major problem for small businesses. Taken individually, the amount of waste generated by each small business in Reading’s town centre could not justify the financial outlay of a waste recycling contract. However, in finding a way to deal with the waste collectively Hammerson, together with Reading’s Business Improvement ...

Positive Places: Retailer Engagement Toolkit - WestQuay, Southampton

Date: 31/12/2013
Description: Retailer Engagement Toolkit WestQuay, Southampton Taking a proactive approach to environmental management in the retail sector, Hammerson is working with the University of Southampton to develop an Environmental Management System (EMS) toolkit for retailers at WestQuay. Hammerson identified the opportunity to develop an EMS through a KTP in 2008, and secured ISO 14001 certification as a result. The following year, an associate was recruited to develop and manage the certification at ...

Positive Places: Rooftop Allotment - Highcross, Leicester

Date: 24/12/2013
Description: Rooftop Allotment Highcross, Leicester At Hammerson, we recognise that our operations have the potential to impact biodiversity both directly and indirectly. Our Biodiversity Policy seeks to protect and enhance natural environments and part of our commitment is the implementation of a Biodiversity Action Plan (BAP) for each of our shopping centres. At Highcross, Leicester, our BAP is aligned to the objectives set out by the Leicestershire and Rutland BAP to: • Improve the value of wildlife ...

Positive Places: Zero Waste to Landfill - Silverburn, Glasgow

Date: 17/12/2013
Description: Zero waste to landfill Silverburn, Glasgow As part of a major initiative to improve economies of scale and increase efficiencies, we consolidated our waste management contracts at Silverburn Shopping Centre through GBM Support Services. In Spring 2012, under GBM’s management, a single operator, Shanks, replaced the three separate providers responsible for waste services at Silverburn. This remarkable achievement is due to two key factors in the new waste management model. Firstly, the move ...

St David's, Cardiff: Green Roof

Date: 31/07/2013
Description: Green Roof BIODIVERSITY St David’s, Cardiff Centre size: 1.4 million sq ft Initiative overview Land Securities’ commitment to creating better environments is not just about reducing emissions and installing energy efficient technology. Large-scale buildings also offer the opportunity to provide green spaces that help create habitats for small insects as well as flora and fauna to flourish in urban areas. In March 2013 St David’s completed the installation of a green roof, which ...

St David's, Cardiff: Manual Recycling Facility (MRF)

Date: 17/04/2013
Description: Manual Recycling Facility (MRF) WASTE St David’s, Cardiff Centre size: 1.4 million sq ft Initiative overview Land Securities is committed to reducing the environmental impact of its entire Retail Portfolio and aim to divert more than 90% of waste collected from our retail outlets away from landfill. Tremendous progress has been made across the Group, with its shopping centre portfolio now diverting more than 98% of waste away from landfill. In April 2012, St David’s, Cardiff established ...

Three Spires: Boutique Market

Date: 31/05/2013
Description: Community Relations Merit Winner Three Spires, Lichfield Boutique Market Picture bespoke handmade products, produced by independent local designers on the high street. Thanks to Three Spires Shopping Centre, 20 local designers were given the unique opportunity to showcase their merchandise within a vacant unit in a central area of the Centre. What initially started as a two day event, the success of the boutique market saw the initiative rolled out to three separate events, giving local ...

Westfield: Mummy Mornings

Date: 31/05/2013
Description: Community Relations Merit Winner Westfield Merry Hill Mummy Mornings Mums the word at Merry Hill. Five years ago a pilot community event which attracted just 15 local mums who wanting a community place to meet, has evolved and grown into a weekly must-visit meeting place. Mummy Mornings now has an average weekly attendance of over 80 families with who have become part of a community programme that meets for coffee, cake, crafts and community engagement every Tuesday morning. Judges Feedback ...

Positive Places: Our Community Days

Date: 12/08/2013
Description: Our Community Days Community Day UK Hammerson’s work in the community is embedded in our corporate culture, and in 2012, both our London and Paris offices once again held their annual Community Days. Over the course of the two days, 205 employees took part in a range of activities to help 12 different community projects contributing 888 volunteering hours in the UK and 665 hours in France. Held on the 15th June in UK and on 22nd June in France, the projects selected were either situated ...

Positive Places: The Summer Hub - Union Square, Aberdeen

Date: 18/08/2013
Description: The Summer Hub Union Square, Aberdeen Responding to research that Aberdeen teenagers had little to do during the summer holidays, we developed a programme to engage youngsters and Union Square’s retailers at the same time. The resulting series of events brought together city retailers and young people in a vibrant youth project that has reinforced Union Square’s place at the heart of the community. Launched in 2011, the Summer Hub saw even more visitors in 2012, with an 89% take-up and ...

Keel Row Shopping Centre: Give a Gift

Date: 13/06/2013
Description: Community Relations A single or ongoing event, programme or project, addressing a specific community need or interest that benefits the community not just the centre. This campaign/activity may also have enhanced the image or profile of the centre. This category is ideal for showcasing activity derived from Corporate Social Responsibility strategies. Purple Apple Pip Keel Row Shopping Centre, Blyth Give a Gift Keel Row implemented a marketing strategy for the first time in April 2012 with an ...

The Tim Lamb Children's Centre

Date: 13/06/2013
Description: Community Relations Merit Winner intu Metrocentre, Gateshead The Tim Lamb Children’s Centre In 2011 intu Metrocentre committed to working with local charity Pathways 4. All to help them achieve their dream and open a Centre for children with disabilities, and their families, to enable them to play, learn, develop and socialise in a purpose built environment. In March 2012, former intu Metrocentre General Manager Tim Lamb, who spearheaded the project, died tragically. After Tim’s death ...

SwanWalk: Cancer Research Donation Station

Date: 18/06/2013
Description: Donation Station 2013 Aviva Invertors’ Swan Walk Shopping Centre, Horsham held its annual Cancer Research Donation Station in May and collected 828 bags of donations over a ten day period with a value of £28,890 to Cancer Research UK . All donations are used to stock the local Cancer Research UK store in Horsham making this a truly local event and the ultimate in recycling. This year, for the first time, Gift Aid declarations were also provided in each bag. Donation Stations are run on a ...

Weston Favell Shopping Centre: Grand Weston Wobble

Date: 21/08/2013
Description: Weston Favell in the Community 29th -31st August The Grand Weston Wobble Sponsored Walk The “Grand Weston Wobble” was an organised sponsored walk on behalf of two local charities: Northampton Samaritans and Thomas’s Fund. Staff made their way to JLL offices in Birmingham where Tracy Moore arranged photography for the start of the Wobble Journey… The walk started at 8am on Thursday 29th August at the Grand Union Canal – Gas Street Basin, 70 miles ahead and 3 days of walking back to ...

CentreNews. Spring Issue

Date: 29/04/2015
Description: CENTRE NEWS | ISSUE 3 CENTRE NEWS SPRING 2015 | ISSUE 3 As a proud member of the SCM diploma alumni, I’m delighted to see this year’s list of graduates. W elcome to the Spring edition of Centre News. In this edition, the focus is on customer experience, the edge that makes the difference. In the age of social media and review websites, a poor experience by a customer can quickly go viral. This is something we all want to avoid! BCSC celebrates and awards customer excellence through the ...

Guidance Note 99: Whole-life Carbon Impacts in Retail

Date: 29/06/2015
Description: In the retail property sector, it is often considered that occupiers’ activities are the main source of carbon emissions. Operational emissions such as heating, cooling and electricity consumption are the obvious sources to acknowledge over time.

Sustainable Shopping Centres: Energy, Performance and Value Report

Date: 30/06/2015
Description: SUSTAINABLE SHOPPING CENTRES ENERGY, PERFORMANCE AND VALUE Foreword Shopping centres have much to gain from energy efficiency. Retail is the second largest consumer of energy in the UK, costing the sector £3.3 billion in 2013. The Carbon Trust states a 20% reduction in energy costs for retailers equals a 5% increase in sales. This represents a significant amount of money that is being wasted through low awareness of energy use in retail environments. This report is the third in the BCSC low ...

Guidance Note 51: Sustainability and Environmental Design Approach Considerations for Retail Developments

Date: 17/09/2007
Description: This guidance note has been kindly undertaken by WSP on behalf of the Technical Affairs Committee. Its aim is to provide clear guidance on building regulations Part L with particularly reference to shopping places.

Guidance Note 46: Sustainability for the Retail Sector

Date: 23/11/2005
Description: These guidance notes have been prepared by the BCSC to raise awareness of the key environmental sustainability issues affecting the retail sector.

Guidance Note 43: Drugs Awareness

Date: 18/03/2005
Description: This note is designed to advise on possible management, personnel training and awareness issues. Contact advice on other Agencies that may be helpful is also offered. It is not designed to provide details of drugs or the wider impact and cost of drug abuse.

Guidance Note 42: Green Travel Plan

Date: 02/03/2004
Description: A Green Travel Plan (GTP) will be required to be submitted alongside planning applications which are likely to have significant transport implications as noted in PPG13 (paragraph 87). Under certain circumstances some or all of a travel plan may be made binding either through conditions attached to a planning permission or through related planning obligations (e.g. Section 106 agreement).

Future of Retail Property: Shopping Places for People – Main Report

Date: 10/12/2007
Description: Future of Retail Property Shopping Places for People Price: £75 (BCSC members £25) 10 01 02 03 04 05 06 07 08 09 10 BCSC 1 Queen Anne’s Gate www.in2.co.uk Future of Retail Property Shopping Places for People Designed and produced by Shopping Places for People Future of Retail Property Westminster, London SW1H 9BT Shopping is the UK’s national pastime. The average person makes an annual 200 trips to the shops and about 33% of an average household’s annual spending is on non-food ...

Future of Retail Property: Shopping Places for People – Summary

Date: 10/12/2007
Description: Future of Retail Property Shopping Places for People Price: £75 (BCSC members £25) 10 01 02 03 04 05 06 07 08 09 10 BCSC 1 Queen Anne’s Gate www.in2.co.uk Future of Retail Property Shopping Places for People Designed and produced by Shopping Places for People Future of Retail Property Westminster, London SW1H 9BT Shopping is the UK’s national pastime. The average person makes an annual 200 trips to the shops and about 33% of an average household’s annual spending is on non-food ...

Future of Retail Property: Future Shopping Places – Main Report

Date: 14/11/2007
Description: Future of Retail Property Future Shopping Places Price: £75 (BCSC members £25) 09 01 02 03 04 05 06 07 08 09 BCSC 1 Queen Anne’s Gate www.in2.co.uk Future of Retail Property Future Shopping Places Designed and produced by Future Shopping Places Future of Retail Property Westminster, London SW1H 9BT 10 In the face of pressures from increasingly demanding shoppers and heightened competition, our industry is already starting to respond with radical changes in the shape of future shopping ...

Future of Retail Property: Future Shopping Places – Summary

Date: 05/11/2007
Description: Future of Retail Property Future Shopping Places Price: £75 (BCSC members £25) 09 01 02 03 04 05 06 07 08 09 BCSC 1 Queen Anne’s Gate www.in2.co.uk Future of Retail Property Future Shopping Places Designed and produced by Future Shopping Places Future of Retail Property Westminster, London SW1H 9BT 10 In the face of pressures from increasingly demanding shoppers and heightened competition, our industry is already starting to respond with radical changes in the shape of future shopping ...

Guidance Note 39: Disability Discrimination Act (1995)

Date: 11/02/2003
Description: Identifying interfaces with other legislation Certain milestones identified in the Act have been or are soon to be reached, in particular the requirements under Part III of the Act which come into force on 1 October 2004.

Guidance Note 32: Environmental Regulation, February

Date: 07/02/2001
Description: Specific environmental legislation to date really only addresses industrial processes and only the waste disposal aspects of the Environmental Protection Act impinge directly on the day to day management of shopping centres in a mandatory way.

Guidance Note 31: Environmental Impact Assessments

Date: 01/02/2001
Description: It is now a statutory requirement to undertake an Environmental Impact Assessment (EIA) for certain specified developments.

Enabling Retail Development

Date: 17/07/2015
Description: LEADING RETAIL ENABLING RETAIL DEVELOPMENT PROPERTY ENABLING RETAIL DEVELOPMENT The importance of local authority leadership and positive partnerships |1 ENABLING RETAIL DEVELOPMENT Through these positive case studies of successful regeneration, we hope to inspire all local authorities who may be hesitant to progress initiatives which reinvigorate their towns and cities. ‘Beyond Retail: Redefining the shape and purpose of town centres’ – a government supported research report exploring ...

Making Retail Development Happen Seminar 2015: Energy, Performance and Value

Date: 17/07/2015
Description: ENERGY, PERFORMANCE & VALUE Dr Neil Blake, Head of EMEA Research & Rebecca Pearce, EMEA Head of Sustainability 30th June 2015 CONTEXT • The UK Carbon Trust set the scene… • • • 40 largest centres consume £40m energy per annum 20% reduction in energy costs = 5% uplift in sales The regulatory environment is complex and fast changing • EU 2030 climate change agenda • UK - CRC, ESOS, MEPS • Are retailers and consumers really interested? • Are investors paying attention? 2 WHAT ...

Making Retail Development Happen Seminar 2015: Enabling Retail Development

Date: 17/07/2015
Description: ENABLING RETAIL DEVELOPMENT The importance of local authority leadership and positive partnerships INTRODUCTION - • The scale and nature of change in the retail property industry has been unprecedented • too much floorspace wrongly configured • multi-channel and m-commerce here to stay • major focus on placemaking and experience • driving changes to tenant mix and leisure incorporation • old funding models involving banks, pension funds and REITs have been deemed by many as unfit ...

Political Insight Newsletter #01

Date: 25/09/2015
Description: View in browser Follow us: #BCSCinsight This is the first of our new monthly government relations newsletter which replaces BCSCFifteen, the communication you received in the run up to May’s General Election. This update will contain lots of information on latest policy developments and the impact on our industry, what we are doing to represent your interests, some political insight and maybe even a touch of gossip…. It’s good to talk, so drop me a line if you have any comments, and ...

CentreNews Issue 04 | Autumn 2015

Date: 12/10/2015
Description: CENTRE NEWS | ISSUE 4 CENTRE NEWS AUTUMN 2015 | ISSUE 4 Welcome to the Autumn edition of Centre News! management perspective. Margery Rose is 92 years old and works at the Mall Maidstone. I would think Margery must be the oldest shopping centre employee in the UK – but I could be wrong ….. have you an older employee at your centre? In this issue, the focus shifts to the work of our Commercialisation Committee, chaired by Richard Isom of Land Securities Group PLC. The committee works ...

Political Insight Newsletter #02

Date: 20/10/2015
Description: View in browser Follow us: #BCSCinsight We're back with your monthly dose of thought-provoking insight (well, we like to think so anyway) to update you on what BCSC has been doing to represent your interests to key political decision makers. It has been party conferences galore over the past few weeks, so now it's time to review and share the highs and lows of each. It’s good to talk, so drop me a line if you have any comments, or are willing to share any of your own political ...

Guidance Note 103: Project Brief for Retail Developments

Date: 20/11/2015
Description: Every site is unique in some way, and will therefore require a development brief specific and appropriate to that site. This relates not only to the physical constraints of the site, yet also to the demographics of the area, the catchment, competing schemes, market demand, desired occupier mix and occupier mix in the wider area.

Political Insight Newsletter #03

Date: 30/11/2015
Description: view in browser Follow us: #BCSCinsight Following George Osborne's Spending Review and Autumn Statement speech last week, we thought we'd drop you a note on what we've been doing to represent and voice your interests to political decision makers on key policy issues. It’s good to talk, so drop me a line if you have any comments, or are willing to share any of your own political intelligence. Ed Cooke, Director of Policy and Public Affairs, @BCSCEdCooke Not a BCSC member? Find out more ...

Centre News | Winter 2015 | Issue 5

Date: 30/11/2015
Description: PURPLE APPLE MARKETING COMMITTEE SECURITY NOTICE IF MARKETING IS FROM MARS NIRSC STUDY TOUR 2015 SERCMA’S GATWICK AIRPORT VISIT FOOTFALL MONITOR CENTRE NEWS WINTER 2015 | ISSUE 5 Copyright © 2015 BCSC him with affection and respect. • “John was a true gentleman, always willing to help others and a keen advocate of all that was good within our industry. He will be greatly missed by all those who had the pleasure of working with or knowing him. I am sure you will join us in passing on ...

Guidance Note 104: Environmental Impact Assessment (EIA)

Date: 15/12/2015
Description: Amongst the many planning application documents required is often an Environmental Statement (ES) which sets out the findings of an Environmental Impact Assessment (EIA).

Case Study: Understanding Dementia / Dementia Friendly Place

Date: 16/12/2015
Description: Understanding Dementia / Dementia Friendly Place Handforth Dean Retail Park, Cheshire Size of Retail Park: 230,000 sq ft (2150 car park spaces) Cost: None as all staff were released for training during their usual working hours and The Alzheimer’s Society co-ordinator provided mentoring and support plus free training for staff from stores. Background The Alzheimer’s Society has committed to spread awareness of dementai through training of Champions and Friends and the management of ...

Political Insight Newsletter #04

Date: 18/12/2015
Description: view in browser Follow us: #BCSCinsight Now that the festive period is in full swing and we are getting perilously close to Christmas, I'm sure that you are ready to take a well deserved rest and quite possibly hibernate until at least early Spring. As an early Christmas gift (we know you put this on your list, don't deny it) until we all arrive back at our desks in the New Year, here's what we've been up to this month . It’s good to talk, so drop me a line if you have any comments, or are ...

Outlook for Retail 2016

Date: 18/01/2016
Description: Economics Outlook For Retail 2016 January 2016 Economics Contents Executive summary 3 Outlook for UK retail 27 Consumer backdrop in 2016 4 Retailer backdrop in 2016 5 Consumer backdrop in 2016 Inflation Labour market Credit and household borrowing Renewed austerity Interest rates Consumer confidence Spending power 6 8 10 12 13 14 15 Retail Sector Dashboard Food and Grocery Clothing Consumer Electricals Furniture and Flooring Homewares Health and Beauty DIY and Gardening Footwear 28 29 30 31 ...

Political Insight Newsletter #05

Date: 29/01/2016
Description: view in browser Follow us: #BCSCinsight After a long, cold, dark and wet month (not that I was expecting shorts and sandals weather, although I definitely wouldn't complain if that were to happen) it's time for you to expel the January blues and mentally prepare yourself for this enlightening, uplifting and inspiring newsletter about what we've been doing for you in the realm of politics this month. Happy Friday! It’s good to talk, so drop me a line if you have any comments, or are willing ...

Health, Wellbeing & Productivity in Retail: The Impact of Green Buildings on People and Profit

Date: 01/02/2016
Description: HEALTH, WELLBEING & PRODUCTIVITY IN RETAIL: THE IMPACT OF GREEN BUILDINGS ON PEOPLE AND PROFIT FEBRUARY 2016 PROJECT LED BY: CAMPAIGN SPONSORS: This report is an output of WorldGBC’s Better Places for People campaign. It is the result of a task group process that has been led by the UK Green Building Council, drawing on leadership from member companies in the UK and on international leadership from a global retail group. The input and support of several other Green Building Councils has ...

BCSC Strategy 2020

Date: 25/02/2016
Description: BCSC Strategy 2020 Copyright © 2016 BCSC The need for change 01 02 03 05 06 The need for change BCSC Strategic Model What we’ll be doing What will this mean for you, your business and your industry? How we will measure and report performance Over the last few years we have all experienced the significant change in the retail market, driven by technological advances and changes in the way consumers purchase goods and communicate with businesses and one another. Retail property companies ...

Enterprise Bill: Commons Committee Scrutiny, BCSC Briefing on Sunday Trading

Date: 29/02/2016
Description: Enterprise Bill: Commons Committee Scrutiny NC21 BCSC briefing on Sunday trading BCSC is the membership body for retail property. We represent around 450 companies and campaign for sustainable urban retail. Our members are major Real Estate Investment Trusts (REIT) such as Westfield, Hammerson, Land Securities and intu, real estate fund managers including Aviva, Aberdeen, Hermes Investment Management and M&G Real Estate, asset managers including Ellandi and Hark Group, property consultants ...

Political Insight Newsletter #06

Date: 02/03/2016
Description: view in browser Follow us: #BCSCinsight After 12 months of cathartic reflection we were delighted last week to release our 2020 strategy to reinforce and enhance our position as the most respected, dynamic, authoritative and inclusive professional membership body for all British retail property. If that wasn't enough excitement for you, take a look at what we've been getting up to over the last four weeks in the political realm. It’s good to talk, so drop me a line if you have any ...

Political Insight Newsletter #07

Date: 30/03/2016
Description: view in browser Follow us: #BCSCinsight I hope you had a wonderful bank holiday weekend and that you managed to hold on tight to all your spoils from Easter during the extreme winds of Storm Katie ! Here's what we've been doing during the past month for the benefit of our membership. It’s good to talk, so drop me a line if you have any comments, or are willing to share any of your own political intelligence. Ed Cooke Director of Policy and Public Affairs @BCSCEdCooke Raids on pensions and ...

Political Insight Newsletter #08

Date: 29/04/2016
Description: view in browser Follow us: #BCSCinsight BHS RESPONSIBLE EU HIGH LOCAL ADMINISTRATION BUSINESS WEEK REFERENDUM STREETS POLITICS Welcome to your latest edition of Political Insight from BCSC. We hope you are enjoying the unpredictable Spring weather! Fingers crossed warmer climes are to come very soon... This month has been an eventful one for the sector with both BHS and Austin Reed going into administration. In the political domain, much energy and time is being channelled into the upcoming ...

Political Insight Newsletter #09

Date: 27/05/2016
Description: view in browser Follow us: #BCSCinsight NEW MAYOR OF LONDON EU REFERENDUM BUSINESS RATES TOWN & CITY CENTRES RETAIL PROPERTY RELATED POLICY I’m pretending that summer has arrived, dreaming that the red clay of Roland Garros is searing in the Paris sun and I’m finally contemplating wearing an outfit that isn’t all black. This month I am once again ruling the Political Insight waves and would like to point you in the direction of political highlights of the month, some interesting policy ...

Political Insight Newsletter #10

Date: 28/06/2016
Description: view in browser Follow us: #BCSCinsight BREXIT REACTION SUSTAINABILITY IS TAKING OFF BUSINESS RATES RETAIL MATTERS WEEK Hi Laura, We now reside in challenging times and as the dust settles, be sure that BCSC will keep you informed of any policy impacts relevant to retail property arising from the referendum outcome. You can read our CEO’s note to members regarding the Brexit fallout . The latest information we have in regards to the Conservative Leadership timetable indicates nominations ...

Becoming a Dementia-friendly Retailer: A Practical Guide

Date: 11/07/2016
Description: Becoming a dementia-friendly retailer: A practical guide Document purpose Becoming a dementia-friendly retailer: A practical guide is for retail organisations of all sizes. It offers guidance on how to increase staff understanding and improve store environments and facilities to make them more accessible to people with dementia, their families and carers. Title Becoming a dementia-friendly retailer: A practical guide Publication date June 2016 Target audiences Store managers and employees of ...

Political Insight Newsletter #11

Date: 01/08/2016
Description: view in browser Follow us: #BCSCinsight CLIMATE CHANGE & BREXIT HIGH STREETS & STARTER HOMES RETAIL MATTERS WEEK ESG ISSUES As you have no doubt noticed the political landscape has undergone significant changes and continues to be in a state of flux . We’re closely monitoring the developments and have our ear firmly to the ground, to ensure favourable outcomes for our retail property industry. Samantha Sen Policy Advisor BREXIT: RETAIL OUTLOOK Working with Cushman & Wakefield we believed ...

Revo Membership Pack

Date: 05/10/2016
Description: Join our community. Don’t just imagine what’s next. Contents Our vision 1 Our mission 3 Our community Our story Membership structure Member benefits Fees and categories Join our community 2 4 5 6 7 8 Our vision. Why we do what we do. Revo supports everyone involved in the diverse world of retail property and placemaking to thrive and prosper – energising and driving progress for our industry and our members. “The new brand comes from the very heart of the organisation, reflecting ...

Retail Matters Week | So, how did we do?

Date: 24/10/2016
Description: S, o h wdd e o o iw d ? ................... .................. .................. 11 .m 21 06 T i e t l e eieis f wt ri i d l r o t me n v e # eal tes R ti tr Ma 13 3 ,1 3 20 0 6 ,0 u iu T i e u es e c e nq e w t r s r ra h d t t ru h R ti tes ho g # eal tr Ma w b i p g ve s e s e a e iw t 40 3 u iu w b i vs ain nq e e s e i tt s t i o 3 9 c ne t o tiuos o tn c nr tr b 3 1 e e t t ru h u t e K v ns ho g o t h U 1 0 c roae p n os op rt s o s r 25 9 u iu # eal tes nq e R ti tr Ma 5 7 t et w es ...

Investing in the UK Retail Market: a Global Opportunity

Date: 18/01/2017
Description: Retail is one of the most important sectors to the UK economy and to communities. Retail businesses sell £326 billion of goods and services a year.

Investing in the UK Retail Market: a Global Opportunity - Report Highlights

Date: 20/01/2017
Description: Retail is one of the UK’s success stories: a vibrant and innovative sector generating £326 billion in sales each year and directly employing around 3 million people.

Guidance Note 111: Sustainability Signposting Guide

Date: 04/04/2017
Description: Sustainability in the retail and property industry continues to be on the agenda for most retail development. There is a vast amount of industry guidance and best practice available which continues to evolve.

Creating Place: A Retail Property & Placemaking Manifesto for General Election 2017

Date: 11/05/2017
Description: Creating Place: A retail property & placemaking manifesto for General Election 2017 Retail generates approximately £20 billion in taxes and contributes 5% of the UK’s total Gross Value Added (GVA) annually. Retail property is the largest asset class in commercial property valued at £360 billion. Well over 3 million people from apprentice to Board Director are directly employed across all corners of the country in retail and retail property. The world is changing. Our industry is ...

Revo - Brand Book

Date: 19/05/2017
Description: Introducing Revo. Our new brand. Revo is a new brand for a new era. These are exciting times for retail property and placemaking. The landscape is changing profoundly and will continue to do so. Distinctions are blurring – we’re not just about shopping anymore. Our world is continually diversifying and shifting… and we sit right at the heart of it. The next pages describe what Revo is all about. Who we are, what we stand for and what we intend to achieve. From now on, we all need to ...

Revo 2017 Programme

Date: 12/06/2017
Description: Conference Programme Tuesday 19 – Thursday 21 September Connecting People & Places Tuesday 19 September 17:30 – 22:00 Launch Party Camp & Furnace Food, leisure and placemaking trends. Welcome from Edward Cooke, Chief Executive, Revo With guest presentations from:   Henry Dimbleby, Co-Founder, Leon and London Union/Street Feast Mark Lawler, Managing Director, Baltic Creative Wednesday 20 September 09:30 – 09:45 Hello from Giulia, Revo’s President Giulia Bunting, Planning ...

Re:3 - Revamp. Revitalise. Regenerate.

Date: 10/07/2017
Description: Re:3 Revamp. Revitalise. Regenerate. Energising towns, cities and urban areas unlocking development and maximising income streams. Headline sponsor Re:3 is our engagement strategy to foster successful public and private partnership connections and learning. Delivered through events, engagement tools and a dedicated website we aim to: • • Provide the public sector with knowhow and tools on how to invest in retail property assets, manage risk and personal liability, and see a return on ...

Guidance Note 113: To demolish or to rebuild?

Date: 21/07/2017
Description: Within the current market we are seeing that developers are increasingly adapting and enhancing existing assets rather than undertaking extensive demolition and large scale new build works.

Free Space+ Poster

Date: 07/09/2017
Description: + Free space We are passionate about the future of retail placemaking. Free Space+ is a new competition from Revo supporting the exciting growth of budding businesses. Ten Revo member landlords are giving cost-free pop up space, to ten winners for up to 3 months in the first half of 2018. The concept is simple. Choose a location, record a 2 minute video and answer a few questions about your business. If shortlisted, pitch for space to our judges. Entries open: 20 September - 1 December Get ...

Free Space+ Terms and Conditions

Date: 18/09/2017
Description: Free Space+ Revo Competition for small businesses September 2017 Terms and Conditions By entering Revo’s (Retail Evolution) Free Space+ competition (the Competition) you agree to the following terms and condition (the terms): For the purposes of these terms, the following terms shall have the following meanings. ‘The Landlords’ – ‘This is the group of nine landlords committed to supporting winners of the Free Space+ Competition. These are Hammerson Operations Ltd, M&G Real Estate, ...

Free Space+ Applicants Toolkit

Date: 20/09/2017
Description: Applicant toolkit. Free Space+ is a Revo initiative supporting budding businesses ready for the next stage in their evolution. We are looking for enterprises that are small, hungry and would benefit from the experience of trading in an established retail centre. We have locations to suit every type of entrepreneur– from the big destinations, to smaller more local retail places that are the heart and soul of their communities. We have kept the limitations for entry to the competition to a ...

The Long Read | The Front Line

Date: 27/11/2017
Description: 10 Re v o t h e Fr o n t L i n e Revo's Head of Customer & Creative David Rich, in conversation with The Lord Holmes of Richmond MBE. The long read A series of interviews with interesting, inspirational and passionate people. In-depth, upfront, personal and long. Lord (Chris) Holmes of Richmond MBE has long been a champion for sport, education and skills, media, accessibility and digital opportunity in a many and varied career. One of Britain’s greatest Paralympians (nine gold, five silver ...

Charity Focus | The Front Line

Date: 28/11/2017
Description: 06 Re v o t h e Fr o n t L i n e It's time to get smart. By John Shelton, Smart Cities and Inclusive Ecosystems Manager Guide Dogs Sadly, 12 million people with disabilities are still unable to participate fully in community life due to public ignorance, poor design and bad service delivery. The interaction between people and their physical or virtual environments should allow them to get around safely and confidently, with minimum fuss and maximum independence. Guide Dogs is championing and ...

Accessible Places | UK Statistics

Date: 28/11/2017
Description: 13.3 million people living with a disabilty in the UK 4/5 disabilities are invisible 21% of the total population 18% of all working age adults 4.9 million people are unpaid informal carers The purple pound is worth £249bn 44% of all state pension age adults 7% of all children Men vs. Women There are more disabled women than men in the UK Conditions reported by disabled people Mobility Stamina/ breathing/fatigue Dexterity Mental health 19% 52% 38% 27% 22% Memory 16% Hearing 14% Learning ...

Accessible Places | Centre Manager Survey Results

Date: 28/11/2017
Description: Shopping Centre Managers’ Survey. Please let us know which categories you are not aware of, which you are aware of but for which you have not yet implemented any initiatives, and those which you are actively supporting. 0% 20% 40% 60% 80% Not Aware or do not understand Cognitive (e.g. autism & dementia) Aware but no initiatives to support Physiological disorders & mental illness (e.g. anxiety, depression, bipolar) Active initiatives - Facilities or services Hearing loss & Deafness Active ...

Accessible Places: Removing barriers toolkit

Date: 29/11/2017
Description: Driving equality and accessibility in retail. 21 percent of the UK population have a disability, and many find themselves unable to participate in society due to the barriers they face.

Diversity is not just a buzz word | The Front Line

Date: 30/11/2017
Description: diversity is not just a buzz word. For a long time I have been uneasy about the paradox between the narrow demographic that dominates our industry, and the diversity of the towns, cities and communities we are working in. I fear that any unconscious bias that exists in our workforce could manifest in the places we create. Property needs to better reflect its audience. This is especially important for the retail property sector, which must create places that are exciting, dynamic and ...

Disability Focus | The Front Line

Date: 30/11/2017
Description: 08 Re v o t h e Fr o n t L i n e If it's hidden, you can't see it. By Helen Drury, Corporate Responsibility Manager, intu Retail spaces are all about people. They provide spaces for people to eat, meet, drink and socialise. We all work hard to attract our customers and keep them coming back. Yet there may be a customer that you haven’t thought about: your disabled customer. When 19% of the UK population have a disability, there is a huge opportunity to increase your customer base and ...

Autism Friendly intu | Accessible Places

Date: 01/12/2017
Description: Autism friendly intu. We have been working hard over the past two years to make our centres autism-friendly. This has involved a number of initiatives to make shopping easier and more fun for people with autism. We have partnered with the National Autistic Society to deliver training to all of our customer facing staff – customer service, security and cleaning being the main job roles – to make them autism aware, to give them the tools and confidence to support our autistic customers. ...

Blind personal shopping at intu | Accessible Places

Date: 01/12/2017
Description: Blind personal shopping at intu. At intu, we want to make our customers smile, and for them to leave our centres happier than when they walked in. But people with sight loss are not always able to go shopping by themselves, meaning that they can miss out on the fun part of, for example, getting ready for a summer holiday or getting a loved one a gift for a special occasion. Our journey started with a simple customer request asking if a member of staff could find the time to help them visit ...

Changing places at St Stephen's Centre, Hull | Accessible Places

Date: 01/12/2017
Description: Changing places at St Stephen’s Centre, Hull. St Stephen’s is the only shopping centre in the city with ‘Changing Places’ toilets - specialist facilities for severely disabled people and extra room for up to two carers. The centre also has incorporated wheelchair friendly ramps, lifts and automatic door openings as well as braille readers and large print guides. Safe Place - keeping you safe in Hull St Stephen’s are proud to take part in the Safe Places scheme. This helps to keep ...

Cities Unlocked at The Oracle, Hammerson | Accessible Places

Date: 01/12/2017
Description: Cities Unlocked at The Oracle, Hammerson Reading City Council, Microsoft, Guide Dogs for the Blind and The Oracle shopping centre collaborated on a creative wayfinding initiative enabling blind or partially sighted people to confidently navigate Reading town centre and a shopping centre environment. The initiative was part of the “Cities Unlocked” project aimed to make urban areas comfortable to navigate by those with sight and visibility issues and ultimately to create an inclusive and ...

My Guide at St Stephen's Centre, Hull | Accessible Places

Date: 01/12/2017
Description: My Guide open for business at St Stephen’s Centre, Hull. St Stephen’s shopping centre became one of the first shopping centres in the region to train its customer service and security teams to assist blind or partially sighted shoppers. My Guide Open for Business worked with St Stephen’s, to deliver specialist training to staff. This means the in-centre team at St Stephen’s can guide customers who are blind or partially sighted to and from stores, restaurants or leisure facilities of ...

Guidance Note 116: How does your public realm measure up?

Date: 04/12/2017
Description: The importance of public realm in retail environments. Public realm provides probably the biggest opportunity to assist placemaking and is key to all retail developments, whether they are external streets and squares, malls, retail parks or high streets. It is the interface with the customer on arrival and its initial perception can set the brand and tone of a development from the outset.

Revo Manchester 2018 Floor Plan

Date: 06/02/2018
Description: 18-20 September 2018 Manchester Central Networking Networking Networking Networking Coffee Shop 75 64 Coffee Bar 20 33 3 19 76 68 80 47 45 35 59 44 42 43 41 The Hive 65 57 55 40 67 56 54 39 36 Seating 53 15 14 11 22 12 10 26 24 9 25 38 50 17 21 Revo 82 16 23 Entrance 60 18 The Gateway 8 7 5 6 27 37 Networking 34 58 70 Cinema 46 49 Networking 72 F&B Showcase The Lawn 48 61 73 Networking 78 4 84 86 51 Networking Coffee Shop Networking Re:3 Hub Lounge Revo reserves the right to change the ...